Theresa Scott

My Resume

Sacramento, CA *****

ad1uvx@r.postjobfree.com

+1-530-***-****

Customer Service Representative.

• All aspects of customer relation, from advertising, to one on one with all potential clients, that most always became regular clients. Handled all complaints, Dispatched company trucks to work locations daily. Done scheduling, Hiring, Plus so much more

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Customer Service Representative.

Double Scrub Janitorial/ Handyman Services - Sacramento, CA August 2008 to September 2021

1. Recruited all potential clients. Worked one on one with all clients. Took care of and solved all customer complaints in a professional manner.. Distributed all work trucks to locations. Done all schedules for the following[ day. Confirmed all appointments.

• Assisted customers with a warm and professional attitude

• Assisted customers with questions

• Interacted with customers through live chat

• Kept records of customer complaints

• Handled emails, inbound calls, and outbound calls

• Done all walk through with new clients writing work orders for everything the client wanted done.

• Recored all work orders In log book and depending on what was on the work order rather it was a carpet clean or a repair on something. It was separated out and installed in the right book to be done by the right person.

Education

High school or equivalent in Ged

Alaska Fairbanks - Alaska

Skills

• 10 key calculator (10+ years)

• Advertising, up sailing product as well as services. (10+ years)

• Customer Service (10+ years)

• Upselling (10+ years)

• Live Chat (10+ years)

• Order Entry (8 years)

• Computer operation (10+ years)

• Help Desk (6 years)

• Computer Networking (10+ years)

• Operating Systems (10+ years)

• Computer literacy (10+ years)

• Minor Handyman Services (5 years)

• Project Management (9 years)

• Technical Support (7 years)

• Sales (10+ years)

• Driving (10+ years)

• Minor Maintenance (5 years)

• Supervising experience (10+ years)

• Management (7 years)

• Sales management (7 years)

• Stocking (10+ years)

• Marketing (7 years)

• Property management (Less than 1 year)

• Leadership (8 years)

• Property maintenance (8 years)

• Van driver

• English

• VPN

• WAN

• IP networking (5 years)

• Desktop Support (8 years)

• Retail sales (10+ years)

• Microsoft Windows Server (10+ years)

• Microsoft Windows (10+ years)

• Management (5 years)

• Management

• Microsoft Exchange (10+ years)

• Microsoft Office (10+ years)

• Active Directory

• Linux (5 years)

• Network Support

• DHCP (5 years)

• Ethernet (5 years)

• LAN (5 years)

• Communication skills

• Hospitality

• Front desk

• Guest services

• Phone etiquette

• Cashiering

• Network Monitoring

Languages

• English - Expert

Assessments

Customer Focus & Orientation — Highly Proficient

January 2020

Responding to customer situations with sensitivity Full results: Highly Proficient

Customer service — Familiar

August 2021

Identifying and resolving common customer issues

Full results: Familiar

Customer focus & orientation — Proficient

October 2021

Responding to customer situations with sensitivity Full results: Proficient

Work style: Reliability — Proficient

November 2021

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Attention to detail — Completed

August 2021

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Completed

Front desk agent (hotel) — Familiar

January 2022

Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Familiar

Sales skills — Proficient

September 2021

Influencing and negotiating with customers

Full results: Proficient

Verbal communication — Familiar

October 2021

Speaking clearly, correctly, and concisely

Full results: Familiar

Customer service fit — Proficient

October 2021

Measures the traits that are important for success for customer service roles Full results: Proficient

Work style: Conscientiousness — Familiar

November 2021

Tendency to be well-organized, rule-abiding, and hard-working Full results: Familiar

Management & leadership skills: Planning & execution — Completed August 2021

Planning and managing resources to accomplish organizational goals Full results: Completed

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

I have worked in customer service one way or another my entire working career. I really enjoy working with all types of people..I am completely open Willing to work any shift, as well as relocate any where as needed.

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