Veny Lukmanto

Petaluma • 415-***-**** • ad1uvv@r.postjobfree.com

Objective: Seeking the PT Position of Customer Service Summary

Accurate, thorough, and persistent individual. Offers exceptional communication and problem solving skills to bring a remarkable change in the overall efficiency of the company. Courteous, self-motivated and detail-oriented, eleven years of experience exercising a high level of commitment to exceptional customer service in the Hospitality industry. Brings a positive energy to workplace and functions well in a fast-paced high volume environment. Utilizing selling techniques effectively. I am seeking new opportunities in my professional development. Skill Highlights

• Strong ability to adhere and maintain defined high standards of service.

• Strong English oral and written communication skills, pleasant phone voice.

• Strong organizational skills and the profound ability to handle customers in a patient way.

• Exceptional interpersonal skills with a "customer’s first" mentality.

• Strong attention to detail and great problem solving skills.

• Profound ability to work courteously with fellow employees.

• Exceptional ability to work in teams with individuals of diverse backgrounds.

• Exceed customer’s expectations, pro-active.

• In any situation, remain calm, collected, and keep a professional demeanor

• Doing everything possible to delight the customer.

• Personalized customer service with extra attention to the smallest of details, continuously served straight from the heart.

• Quality assurance and sales.

*Customer service *Letter Drafting *Correspondence

*Travel arrangements *Office procedures *Supplies management Technical Expertise

*Office Equipment: Fax machines, photocopier, PBX Operator systems, and general office equipment

*Computer: Spreadsheets, word processing, typing.

MS Office: Word, Excel and PowerPoint

Customer Service at United Airlines, May 2017 to Current United Airlines – Santa Rosa Airport, CA

• Ticket Counter

• Gate Check agent

• Ramp Agent

Hotel Front Desk and PBX Operator Agent, Junior Clerk a Nov 2013 to June 2017 –Hotel Nikko – San Francisco, CA

• Prepare, record, check over and proofread correspondence, invoices, presentations, brochures, publications, reports and relevant material.

• Organize travel schedules and book reservations

• Determine and launch office procedures

• Open and distribute incoming regular and electronic mail and other material and co- ordinate the flow of information internally and with other departments and organizations

• Order workplace supplies and maintain record

• Schedule and verify appointments and meetings of managers

• Manage the registration process.

Operate hotel switchboard, take calls and provide information and transfer calls.

• Take reservations over the telephone, through emails and in person.

• Answer queries regarding the hotel’s services, charges, dining facilities, sports facilities and travel directions.

• Answer inquiries regarding hotel services and registration by letter, by telephone and in person, providing information about services available in the community and responding to guest complaints.

Hotel Front Desk, Reservation and Concierge Agent Aug 2011 to November 2013 Da Vinci Villa – San Francisco, CA

• Register guests and assigns rooms. Accommodates special requests whenever possible.

• Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.

• Proper telephone etiquette.

• Sold room reservations and made changes to existing reservations in a knowledgeable and timely manner.

• Processed all guest reservations, including guest follow up, obtaining all necessary information and accurately entering it into computer system. Hotel Front Desk Agent August 2010 to August 2011- Nourish Spa by Spa Chakra – Hilton Hotel San Francisco, CA

• Created opportunities to maintain repeat-stay guests and good relations between the hotel and new guests.

• Researched new business opportunities and provided facility tours.

• Knowledge all services provided, Explain to Clients thoroughly.

• Pleasantly and accommodating client’s requests.

Hotel Front Desk Agent August 2006 to August 2008 – Embassy Hotel, San Francisco, CA

• Welcome and register guests and offer them services and room rates.

• Handle guest check in and checkouts professionally and in a welcoming and specialized manner.

• Make changes and confirm reservations by means of the Management Opera Systems.

• Keep records of room availability and guests’ accounts.

• Provide the maximum quality of service to the guests. Education

Diploma: Hospitality and Tourism (1998 - 2001) SBTA - Sydney Business Travel and Tourism

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