Front Desk Data Entry

Bernadette Lwamba Email: ******@*****.***

Phone: 470-***-****

Suwanee, Georgia, 30024

Objective:

Dedicated and customer-focused Front Desk Assistant with a strong background in providing exceptional service to clients. Seeking an opportunity to utilize my skills and contribute to a dynamic team in a reputable organization. Experience:

Front Desk Assistant, MTN South Africa • June 2019 - December 2019

● Greeted and assisted an average of 50 customers per day in a friendly and professional manner.

● Managed a high volume of incoming calls, directing approximately 100 calls daily to the appropriate departments.

● Provided information about MTN's products and services, resulting in a 15% increase in customer inquiries resolved.

● Scheduled appointments and maintained the appointment calendar, ensuring efficient time management.

● Handled customer inquiries and resolved issues, achieving a 95% customer satisfaction rate.

● Managed administrative tasks, including filing, data entry, and document preparation, improving departmental efficiency by 20%.

Front Desk Associate, Vodacom South Africa • November 2017 - May 2018

● Welcomed and registered an average of 40 guests per day at the Vodacom store.

● Answered customer queries regarding mobile plans, devices, and billing, resulting in a 10% increase in sales transactions.

● Assisted in processing sales transactions and activating new mobile services, contributing to a 15% growth in monthly sales.

● Maintained an organized and clean front desk area, improving overall store appearance.

● Managed customer feedback and ensured a high level of satisfaction, receiving a 90% positive feedback rate. Customer Service Representative,Shoprite South Africa • February 2017 - November 2017

● Served as the first point of contact for an average of 60 customers entering the store daily.

● Provided information on product availability, promotions, and store policies, resulting in a 5% increase in customer inquiries resolved.

● Handled returns and exchanges efficiently, adhering to company guidelines, with a 98% accuracy rate.

● Assisted in maintaining inventory and restocking shelves, ensuring product availability at all times.

● Collaborated with team members to ensure a positive shopping experience for customers, leading to a 15% improvement in overall customer satisfaction.

Skills:

● Excellent communication and interpersonal skills.

● Proficient in Microsoft Office Suite (Word, Excel, Outlook).

● Strong organizational and multitasking abilities.

● Customer-focused and detail-oriented.

● Ability to work effectively in a fast-paced environment. Education

Associate of Business Administration, University of Pretoria, South Africa - December 2017

Languages:

● Fluent in English and French.

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