Customer Service Assistant Manager
Resume:
Reston, VA *****
addisongroup.com
MEHRET GEBREHIWT
ad1uv5@r.postjobfree.com
Special Events Specialist/Program Expert
BS Communications/PR George Mason
Masters Criminal Justice CTU
PROFESSIONAL EXPERIENCE
FEDEX/ASSISTANT MANAGER JULY 2023-PRESENT
● Trains and supports new and existing staff.
● Communicate process updates and changes to the team.
● Builds and maintains effective business relationships with all departments.
● Solve technical issues in kroon’s apps and Delhi and applications specifically for data and logistic usage.
● Handles logistical support for events and experiences.
● · Strategizes and develops operational workflow, lead staffing needs to ensure resources and support are in place, as well as lead any onsite execution
● Ensure excellent customer service
TJ MAXX ACCOMPANY/ES, Fairfax, VA
November 2022 – June 2023
Engagement Coordinator/ customer Analyst (Full Time)
● Responsible for coordinating retail events such as hiring sprees, brand marketing events, private client relation events across multiple stores within the Northern Virginia area.
● Communicated with clients directly via email and phone to increase awareness of events and open prospective events with clients.
● Ensured floor plans and sales sets were up to image with brand marketing standards and partnership policies.
● Attended weekly meetings with directors to identify objectives and areas of improvement within engagement.
● Responsible for budget and payroll/expenditure
● Trains and supports new and existing staff.
● Communicate process updates and changes to the team.
● Builds and maintains effective business relationships with all departments.
● Solve technical issues in kroon’s apps and Delhi and applications specifically for data and logistic usage.
● Handles logistical support for events and experiences.
● · Strategizes and develops operational workflow, lead staffing needs to ensure resources and support are in place, as well as lead any onsite execution
● Assists with the preparation of PR materials, including press releases, web stories, and various media content as needed.
● Assists with creation of communications packets and document drafting as needed.
● Assists with the coordination and execution of various media events as needed.
● Edits and proofreads content and communications.
● Assists with research and preparation of materials for PR-related stories. 11951 Freedom Dr, Suite 750
Reston, VA 20190
addisongroup.com
FAIRFAX COUNTY SCHOOLS Springfield, VA June 2016– October 2022 Instructional Assistant
● Collaborated with the store manager to develop strategies for achieving sales and profit goals.
● Enforced company policies and procedures to strengthen operational standards across departments.
● Completed inventory audits to identify losses and project demand.
● Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
● Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
● Handles logistical support for events and experiences.
● · Strategizes and develops operational workflow, lead staffing needs to ensure resources and support are in place, as well as lead any onsite execution
● Assists with the preparation of PR materials, including press releases, web stories, and various media content as needed.
● Assists with creation of communications packets and document drafting as needed.
● Assists with the coordination and execution of various media events as needed.
● Edits and proofreads content and communications.
● Assists with research and preparation of materials for PR-related stories. FAIRFAX COUNTY GOVERNMENT, Fairfax, VA August 2011 – August 2016 Program/Events Coordinator (Full Time)
● Planned programs and activities for school-age children as well as acted as point of contact with parents and outside agencies.
● Responsible for budget and expenditure.
● Developed relative programs to enhance students' development.
● Responsible for communication of agency to include print and social media.
● Responsible for vendor budgets for over 25 programs.
● handles logistical support for events and experiences.
● · This position strategizes and develops operational workflow, lead staffing needs to ensure resources and support are in place, as well as lead any onsite execution
●
● Works with a sense of urgency to provide accurate information in a friendly, professional, and empathetic manner translating to a positive customer experience.
● Trains and supports new and existing staff.
● Communicate process updates and changes to the team.
● Builds and maintains effective business relationships with all departments.
● Assists with the preparation of PR materials, including press releases, web stories, and various media content as needed.
● Assists with creation of communications packets and document drafting as needed. 11951 Freedom Dr, Suite 750
Reston, VA 20190
addisongroup.com
● Assists with the coordination and execution of various media events as needed.
● Edits and proofreads content and communications.
● Assists with research and preparation of materials for PR-related stories.
●
Education Qualifications
● BS Communications /Public Relations George Mason University
● MS Criminal Justice/ CTU
SCHOOLS/FAIRFAX COUNTY GOVERNMENT, Special Events Specialist Fairfax, VA August 2007 – August 2011
Fairfax County Government Program Coordinator (Full Time)
● Served as liaison to parents and staff needing assistance with kids and their Individualized Education Plan.
● Assisted kids with after-school activities as well as created school-wide programs for organization.
● Developed programs and services for youth and implemented activities throughout the Fairfax County area.
● Works with a sense of urgency to provide accurate information in a friendly, professional, and empathetic manner translating to a positive customer experience.
● Trains and supports new and existing staff.
● Communicate process updates and changes to the team.
● Builds and maintains effective business relationships with all departments. CITY OF ALEXANDRIA GOVERNMENT, Alexandria, VA July 2000 – June 2007 Program Specialist (Full Time)
● Coordinated programs and services for citizens of Alexandria.
● Responsible for any communications between departments.
● Worked independently to complete tasks in the department.
● Responsible for press releases and relative information dissemination to private, public, and city council.
● Entering vendor and contract data into a database using provided codes
● Works with a sense of urgency to provide accurate information in a friendly, professional, and empathetic manner translating to a positive customer experience.
● Trains and supports new and existing staff.
● Communicate process updates and changes to the team.
● Builds and maintains effective business relationships with all departments.
● Liaison for communication for planning various events including police, EMS City Mayor office.
● Assists with the preparation of PR materials, including press releases, web stories, and various media content as needed.
● Assists with creation of communications packets and document drafting as needed.
● Assists with the coordination and execution of various media events as needed.
● Edits and proofreads content and communications.
● Assists with research and preparation of materials for PR-related stories. 11951 Freedom Dr, Suite 750
Reston, VA 20190
addisongroup.com
● Assisted with of billing concepts, practices and procedures and related back-office tasks including managing time sensitive teamwork; and
● Proficiency in using Microsoft Office applications including Word, Excel, Outlook and Access EDUCATION
CTU, Denver Colorado
Master of Science in Criminology, June 2023
GEORGE MASON UNIVERSITY, Fairfax, VA
Bachelor of Science in Communications/Public Relations, December 2005 SKILLS
● Microsoft Suite (Excel, Word, Outlook)
● Salesforce
● Social Media Platforms: LinkedIn, Twitter,
LANGUAGES
Amharic, Professional and French in both oral and written communication
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