Customer Service Representative
Resume:
CUSTOMER SERVICE
REPRESENTATIVE
Thomasina
Richardson
Thomasina.richardson@warner.
edu
Lake Wales, Florida 33898
CONTACT
Customer-focused professional with
proven track record of exceeding
customer expectations and providing
exceptional service. Excellent
communication skills, with the ability
to quickly develop rapport with
customers and resolve complex
service issues. Skilled in using CRM
and help desk software to effectively
manage customer accounts,
troubleshoot technical issues, and
resolve escalated customer
complaints.
CAREER OBJECTIVE
January 2022 - October 2022
Customer Care Specialist
Polk County Waste and Recycling, Winter Haven, Florida February 2021 - June 2022
Customer Service Representative II
McLane Food Service, Haines City, Florida
June 2016 - February 2018
Customer Service Representative
Spherion, Lakeland, Florida
February 2012 - April 2013
Customer Service Operator
Dundee Citrus Growers, Dundee, Florida
January 2010 - October 2011
Customer Service Representative
ICT Group, Lakeland, Florida
EXPERIENCE
Facilitated superior customer experience by addressing customer concerns and immediately resolving problems.
•
Researched and analyzed data to address operational challenges and customer service issues.
•
• Generated reports to track customer service performance. Handled calls from drivers, customer service, and other route-related inquiries.
•
Coordinated pickup and delivery of freight to clients in a timely manner.
•
Responded to telephone inquiries and complaints
following standard operating procedures.
•
Assisted customers with product selection, order entry, and payment processing.
•
Followed up with customers to support satisfaction and resolve any issues.
•
Monitored customer feedback and confirmed customer satisfaction.
•
Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
•
Responded to telephone inquiries and complaints
following standard operating procedures.
•
• Met daily customer service quotas with a focus on quality. Managed and resolved issues with customers during calls by following determined script.
•
June 2005 - August 2008
Collections Specialist
GC Services, Lakeland, Florida
Built trust with customers through personalized
conversations.
•
Utilized effective communication skills to provide customers with solutions to their inquiries.
•
Provided efficient and courteous service to customers at all times.
•
Monitored outstanding account balances and determined need for further collections action.
•
• Negotiated with customers to reach payment agreements. May 2005
High School Diploma
Polk State College Collegiate High School, Lakeland, Florida December 2021
Certification In Medical Administration
Polk State College, Lakeland, Florida
EDUCATION
SKILLS
• Microsoft Office
• Computer Proficiency
• 10-Key
• AS400
• Document and Records Management
• Call Center Operations
• Customer Communication
• Administrative and Office Support
• Credit and Collections
• Customer Complaint Resolution
• Typing Proficiency
• Data Entry
Contact this candidate