Data Entry Customer Service
Resume:
Jennifer Barlow
Rickman, TN *****
************@*****.***
Authorized to work in the US for any employer
Work Experience
Customer Service/call center-LTL/DED Sleep Apnea / Log Audits Averitt Express - Cookeville, TN
August 2012 to May 2023
• Maintain Excel spreadsheet
• Pay sleep apnea Cpap/supplies invoices
• Work one on one with individual drivers
• Data entry
• Microsoft Word
• Oversee Cpap compliance of 700+ drivers
• Answer calls
• Manage LtL/SCS drivers hours of service compliance Data Entry/Clerical/Public Relations
Upper Cumberland Human Resource Agency - Livingston, TN February 2012 to August 2013
• Answered and managed incoming and outgoing calls while recording accurate messages.
• Data entry
• Maintained files
• LIHEAP assistance
• Assisted in distributing food commodities to low income families
• Compiled financial information to approve or deny Government assistance Education
Certificate of completion in Medical Coding
The University of Tennessee-Chattanooga - Chattanooga, TN July 2023 to November 2023
High school or equivalent
Livingston Academy - Livingston, TN
August 1994 to May 1998
Skills
• Customer Service (Less than 1 year)
• Excel (10+ years)
• Microsoft word (10+ years)
• Organizing (10+ years)
• Data Entry (10+ years)
• Call Center (Less than 1 year)
• Microsoft Outlook (10+ years)
• Customer service
• CPT Coding
• ICD-10
• Medical Coding
• Public Relations
Additional Information
I worked in the call center for 6 months at Averitt Express in customer service before transferring to the Corporate office to work/assist our associates/drivers with their Sleep Apnea and hours of service needs and to help them stay in compliance with policy. I recently received my certificate of completion for Physician Coding CPC preparation through AAPC / University of Tennessee - Chattanooga, and completed my CPC exam.
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