Tith Kong

**** ***** ***** **, ******* FL ***** 716-***-**** ad1uuc@r.postjobfree.com www.linkedin/in/tith-kong-8591511 Profile

Stocks, Mortgage, Bankruptcy, Foreclosure, Education and Real Estate Specialist with years of diverse experience in consumer, commercial and mortgage markets. Demonstrated ability to handle inquiries and resolve problems with individuals at all levels. Possesses excellent telephone communication skills. Proficient in MS Word, Excel, Outlook and PowerPoint. Flexible; adaptable; willing to work any shift or flex schedule. Bi-lingual fluency in English and Cambodian. Education

State University of New York (SUNY) College at Buffalo Master of Science in Student Personnel Administration, December 2006 GPA: 3.66/4.0

Bachelor of Science in Sociology, August 2004

Work Experience

Real-Estate Owned, M&T Bank, Getzville, NY

Real-Estate Owned Asset Manager, August 2014 – January 2016

Listed and sold Bank Owned Real-Estate properties nationwide

Created $2-5 million monthly profits from Bank Owned Real-Estate sales

Interviewed and hired Real-Estate Agents to work with M&T Bank to sell Bank Owned property

Maintained relationship with Real Estate Agents and potential M&T Bank clients

Managed and trained Operations Specialist on work production and daily duties

Analyzed property assets with Real Estate Agents to determine recommendations for initial repairs if considered to be sold- as-is

Reviewed Interior Adjustable Valuations and Appraisals to determine the value of M&T and other Investor Properties

Collaborated with Real-Estate Agents on acquired bids for damaged property repairs

Collaborated with Foreclosure and Bankruptcy attorneys on acquiring orders to vacate properties

Assisted Sr. VP with re-creating all procedures for Real-Estate Owned Department Vendor Management, M&T Bank, Getzville, NY

Business and Planning Analyst/Relationship Manager, October 2013 – August 2014

Recognized by VP and awarded the High Five Award

Built & maintained relationships with new and current banking clients

Maintained relationships with new and current clients

Onboarded new clients and performed due diligence to determine the potential of client conducting business with M&T Bank

Tracked daily changes and trained colleagues and management on new policies and procedures

Monitored and reviewed all active CAM Vendors SSAE16 Reports. SSAE16 report is the evaluation of the internal controls and procedures surrounding the functions and services provided to M&T Bank

Created CFPB Gap Report. Detail and Summary Report (pivot) by Consumer/Mortgage used to ensure all gaps within

Created monthly and weekly High Five Reports and distributed amongst all CAM Sr. Managers

Contact Vendor and System Administrators regarding Web-Based Application Audit. This report was used to audit web- based application users and to monitor Business Units and Vendor user access

Created Complaint Report Trackers and distributed to the Escalations Team to solve issues with M&T Bank customers

Created Qualitative Vendor Assessment (QVA), Attorney QVA, Attorney Training QVA Process. Used Form Site Systems to scorecard third party vendors and reported all results to Relationship Manager

Created Expense Report. Reported monthly and yearly for top 20 most costly vendors for CAM and reported data to CAM Sr. Managers

Tracked FCL letters sent to Debtors at end of month and reported data to Sr. Managers. Determined that FCL Letters Process was accurate

Business Controls, M&T Bank, Getzville, NY

Business and Planning Analyst, July 2013 – October 2013

Planned and created control points for Business Units to meet the National Mortgage Settlement in Exhibit A and E1

Monitored department productivity and errors rates

Designed and created website for the Business Controls department

Collaborated with CAM Business Units to create control points and cleanup plan for Task Tracking Bankruptcy, Bank of America, Getzville, NY

Bankruptcy Specialist Team Leader, April 2012 – July 2013

Recognized by VP and awarded the Global Recognition Silver Award

In charge of creating daily reports and distribution of workload to 14-28 associates

Manage team workflow and monitored productivity between 500-1500 loans daily

Trained new hires on process flow and procedures for Chapter 7, 11, 12, and 13 Bankruptcy loans

Handled many different high-level escalations for VP, including loan researching high partial balance and payoff loans

Worked as a Subject Matter Expert (SME) with VP, Unit Leader and Team Manager

Reviewed SALT tracking systems to determine associates’ daily productivity

Worked with Team Manager and VP daily on recommendations for how to improve department changes and effectiveness on Case Management and Procedures

Created 105-150 report. Report was used daily to speed up the process of sending loans to closings and to determine the period when the Bankruptcy was filed, the average period it took a TNAR and Discharge to be granted in the AACER court docket. It took an average of 105-150 days after the BK was filed. The 105-150 Report continues use daily.

Worked on Daily Audit Reports and many different High Level Reports for VP, Unit Leader

Created Scorecard Procedures and Template for BK AACER Closing Issues

Score-carded all BK associates on 2nd shift on the quality of Case Service loans and BK AACER Closing Issues

Created the daily Issues Comparison Report. Report consisted of daily issues; before shift and after shift, oldest to newest issues date. The Issue Comparison Report serves as a tool to manage the volume of loans and issues. The ICR kept Team volume within SLA and reported results daily to VP, Unit Leader

Served as back up to Team Manager, Administered Productivity Report on all associates – Reported results to VP

Trained new associates with the proper procedures on how to assign and contact Bank of America attorneys

Created BK Motion to Dismiss Issue, Payoff Request Issue Job Aid, and Reinstatement Quote Request Issue Bankruptcy, Bank of America, Getzville, NY

Bankruptcy Specialist, March 2011 – April 2012

Bankruptcy Temp., Zerochaos/Bank of America, Getzville, NY, October 2010 – March 2011

Review and close MFR Control Reports, Loss Mitigations, and FNMA Rush Closings

Daily review and research Chapter 13 pre-discharge validations

Review and research Motion to Deem Current loans

Case managed BK Chapter 7 Assets and Non-Assets loans

Most commonly used SharePoint site: Attorney Matrix and BK Department Matrix

Worked on Service Request Manager Systems applying partial to Payments, Escrow and Principal Balance Public Sector Lockbox, Citigroup, Buffalo, NY

Sr. Operations Representative/Team Lead - Quality Assurance, August 2008 – February 2010

Trained new personnel on policy and procedures of daily quality assurance work

Assisted Sr. Business Analyst with accessing department effectiveness and how to increase staff productivity

Managed department workflow and monitored daily and weekly productivity

Randomly extracted, reviewed and reported data entry deviations from source documentation

Promoted to Sr. Operations. Rep. based on work ethics and job dedication in August 2008

Member of Citigroup Diversity Council

Customer Service/Sales/Related Experience

Buffalo City School District, Buffalo, NY

Substitute Teacher, March 2011 – March 2013 and February 2017 – August 2022

Implemented lesson plans and assigned class and homework as directed by the regular teacher

Promoted student learning in the absence of the regular teacher by guiding students on their daily assignments

Managed classroom environment by maintaining control and discipline when necessary

Completed daily reports and evaluation to communicate information resulting from the day's events Telespectrum, Buffalo, NY

Customer Service Representative, August 2000 - March 2003

Top 10 in sales among 800 employees

Provided customer service, sales, and collections for Sprint PCS Professional Development and Leadership Associations SUNY College at Buffalo

Graduate Association Student Personnel Administration Social Chair, April 2006 – April 2007

Collaborate with GASPA board members and Administrators with planning and organizing social events

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