Accounts Receivable Financial Services
Resume:
AMBIKA S. BOYD
Snellville GA
******.********@*****.***
Proactive, results-driven and versatile professional equipped with well-developed qualifications in Business Administration and Accounts Receivable. Demonstrated abilities in updating processes and achieving business goals. Delivered sustainable solutions on key business issues. Highly organized and detailed in the support of external and internal clients.
CORE COMPETENCIES
Team Player
Ability to Multi-Task
MS Excel, PowerPoint, Word
Problem Solving
Goal-Oriented
Leadership Skills
Attention to Details
Strong Work Ethic
Critical Thinking
EDUCATION
Indiana Business College-Indianapolis IN
Associate Degree Business Administration
EXPERTISE AND COMPETENCIES
Ability to work under stress, prioritize and perform a variety of concurrent tasks with minimal direction.
Conflict resolution, motivation, organizing, troubleshooting, and establishing rapport.
Lead team in daily task of action and goal setting
Consistently demonstrate the ability to work under tight deadlines.
SMED on bank deposits via JP Morgan Chase web, balancing previous day cash posting, processing Miscellaneous Cash to proper GL codes, correcting cash posting, lien waivers, processing credit applications, and Collections (Accounts Receivable).
EMPLOYMENT EXPERIENCE
Lead Credit Analyst -Wesco/AED. Suwanee GA. January 2023-Present (Contract)
Monitors past due invoices and makes collections contacts via phone, e-mail, or customer portals.
Evaluates collectability of unearned cash discounts, finance charges, small dollar invoices, etc. and performs and approves write-offs of uncollectable amounts within their level of authority.
Participates in and/or leads monthly accounts receivable aging and dispute reviews with financial services team and branch personnel. Documents and pursue follow-up actions agreed to during meetings.
Researches and obtains appropriate credit information to rate and approve credit worthiness of new and existing accounts within assigned portfolio.
Works with financial services management to determine the use of various credit instruments to mitigate risk, including UCC filings, liens, letters of credit, payment bonds, personal and corporate guaranties.
Works cross-functionally with sales, operations, finance, contract administration, and customer master administration teams to review documents, including purchase orders, credit applications, etc., and initially identifies contractual risks, including warranties, indemnification, uncapped liability and liquated damages.
Reviews orders on credit hold by assessing credit worthiness of customers, including financial ratings, open invoices, in-process payments and backlog, and makes independent decisions to release orders on credit hold, or escalate higher-risk customers to manager.
Deposit all live checks via JP Morgan Chase.
Post check, cash, and ACH payments to customer’s account with complete accuracy and in a timely manner causing true reflection of the customer’s account balance and available credit, reducing the amount of orders put on hold and elimination of unnecessary collection calls.
Senior District Account Specialist- Schindler Elevator. Dunwoody GA. October 2021-January 2023
Placement and tracking progress of collections and legal files with external collections agencies and law firms.
Oversight of lien filing process for US operations.
Works with internal and external counsel to ensure timely and accurate filing of bankruptcy claims to maximize opportunity to recover funds from customers that declare bankruptcy.
Responsible for maintaining the collection database.
Keeping an accurate record of write-offs and recoveries that occur throughout the month and creating financial postings to record these events.
Process incoming invoices from collection agencies/attorneys to ensure they are paid in a timely manner.
Review, code, and submit vendor invoices to Accounts Payable for timely payment.
Credit analysis on settlement offers from customers.
Process refunds via Lotus Notes and Work Cycle.
Assist in the completion of waivers by reviewing for accuracy and notarizing.
Review Collections file for completion and accuracy of liquidated damages and interest.
Use Contera LTD and D&B reporting to analyze customer’s credit worthiness.
Credit Administrator I & II- Mingledorff’s INC. Peachtree Corners GA. January 2014-October 2021
Post check, cash, and ACH payments to customer’s account with complete accuracy and in a timely manner causing true reflection of the customer’s account balance and available credit, reducing the amount of orders put on hold and elimination of unnecessary collection calls.
Post payments that are processed at the store level where access to cash posting is not granted.
Act as a team lead on high cash days, discount week, and month end by assigning cash posting assignments to ensure timely and accurate cash posting.
Deposit all live checks via JP Morgan Chase.
Customer account maintenance (phone number, email, address, assigned sales manager, customer type, and assigned collector).
Process inter-company transfers and balance accounting GL Codes.
Process all NSF checks and ACH returns by debiting customer’s account. Notify the customer of repayment plans and options. Follow through with county courts for prosecution of insufficient balances greater than 5k.
Process credit card payments and refunds.
Receive customer application packets from the Credit Administrator and review for completeness (proper signatures, license, tax certificates, letters of consent, business license verification, LLC status and notary).
Review customer’s credit references and Equifax credit report to determine credit worthiness and credit line increase request.
Ensure that COD accounts have zero balances. Create detailed aging by region and notify regional managers of any open COD balances. Allocate time frame for resolution to the balances. Process all COD balance write offs to store region and notify customer of account closed status until written off balance is paid.
Process all 60-day credit balances via refund check or credit card refund.
Assist credit manager with team building activities.
Work directly with Account Department regarding out of balance GL codes and banking issues derived from deposit kickbacks.
Serve as a back to cash posting and collectors for vacations and extended time off.
Process interim and final lien waivers and submit back to external customers.
Complete all requested COI and Vendor packets as requested by external customers.
Process TAX adjustments after verifying tax status. Update customer master to reflect correct tax status. Issue tax and credit re-bills as needed.
Account Management Business Analyst. Radiant Systems. Alpharetta GA April 2008-January 2014
Served as Order Entry subject matter expert/leader and top escalation point for business center support specialist, industry order entry and People Soft.
Maintained quality control seeking new ways to improve customer service.
Exemplify professionalism and proper etiquette while using all forms of communication with both client and peers.
Audited specific reports for ordering purposes.
Provided Regional Sales Manager support during post-sale process.
Verified customer contract/statement of work to ensure all orders entered are accurate.
SYSTEMS EXPERIENCE
Salesforce, BillTrust, Levelset, Mircosoft Office, Tableau, PM Tracker, Equifax, JP Morgan Chase, SAP, Solar Eclipse, and SAGE.
PROFESSIONAL REFERENCES
Available upon Request
Contact this candidate