Service Representative Patient
Resume:
Apt. ***
Chicago IL *****
Phone: 773-***-****
E-mail: ad1ute@r.postjobfree.com
Antoinette Mitchell
Summary of qualifications
Summary of qu
Highly motivated and enthusiastic Patient Service Representative/Liaison looking to enhance my skills and advance in my career. I am proficient in utilizing Epic Software. I am a strong communicator, able to maintain cultural sensitivity, establish rapport with patients and staff, and promote a team atmosphere. I am creative, resourceful, flexible, and able to adapt to changing priorities while maintaining a positive attitude and strong work ethic.
March 2022- December 2022 Piedmont Healthcare
Prior Authorization Specialist
Work remotely from home
Monitored incoming patient orders.
Gathered information needed to complete the pre-authorization.
Utilizing EPIC system to schedule patient’s specialist visits.
Complete online and/or paper forms.
Retrieve and submit records as needed to obtain authorizations.
Work with patients, insurance companies, and clinical staff members.
May 2017-March 2022 Northwestern Medicine Chicago, IL
Patient Services Representative\Patient Liaison
Greets and communicates with patients upon arrival and schedules/reschedule appointments as needed
Completes check-in/out functions as directed.
Confirms and updates patient identification and demographic/insurance information.
Registers patients in Epic
Obtains patient consents/authorizations.
Collects co-payments, past due balances and point of service payments.
Posts payments, process billing information and perform end of day cash drawer closing.
Informs patients of any delays or changes in appointment status.
Communicate with clinical staff and relays messages to patients as needed.
Febuary2015-May2017 Next Level Health Partners Chicago, IL
Member Engagement Specialist
Responded promptly to customer inquiries about health insurance. This was completed via phone and electronically.
Explained eligibility results and provided verification letters.
Addressed member’s complaints by: determining the cause of the problem, selecting and explaining solutions, expediting corrections or adjustments, and following up to ensure satisfaction.
Coordinated services for members to receive transportation, health risk assessments, and care coordination.
Managed member’s portfolios.
Organized and implemented workflows to meet member’s timeframes and demands.
Febuary2014-Febuary2015 Go Health Chicago, IL
Screener
Provided a high level of Customer Service
Utilized the Five 9 System to input consumer information
Handled inbound and outbound calls
Transferred consumers to appropriate agent
Dawson Technical Institute Chicago, IL
Medical Transcription Certificate-2006
Basic Nursing Assistant Certificate-2005
Licenses
Notary Public, State of Illinois September 2020 - Present
Education
Contact this candidate