Work History

Case Management

Nikesha

Harrison

Contact

Address

Washington, DC 20032

Phone

202-***-****

E-mail

ad1ut0@r.postjobfree.com

WWW

https://bold.pro/my/nikesha-

harrison-231*********/672

Skills

Documentation proficiency

Excellent

Treatment planning

Indirect Patient Care

Staff Management

Chronic disease

management

Case management

Proficient in Microsoft Offices

Excellent

CallSelect communication

systems

Quality assurance

Problem-solving skills

Knowledgeable Case Manager experienced in coordinating care for mental health individuals. Proactive and resourceful with strong knowledge of community resources. Strong communicator with passion for helping others. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level position. Ready to help a team achieve company goals. Case Manager

GOOD Projects LLC, Washington, DC

Identified care needs of individual patients and

coordinated responses based on physician advice,

insurance limitations, and procedural costs.

Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to

develop and implement individualized care plans

and documented patient interactions and

interventions in electronic charting systems.

Developed comprehensive discharge plans to

transition clients to appropriate service providers in community.

Collaborated with an interdisciplinary team to

determine timely delivery of services.

Monitored clients' progress and tracked client

services to provide crisis interventions.

Implemented strategies to increase public

awareness of social and community service

programs.

2021-04 -

Current

Call Center Agent

Kaiser Permanente, Washington, DC

Adhered to company policies and scripts to

consistently achieve call-time and quality standards. Delivered exceptional customer service to every

customer by leveraging extensive knowledge of

products and services and creating welcoming,

positive experiences.

Helped large volume of customers every day with

2022-12 -

2023-05

Education

Certifications

Excellent

Call center operations

Customer support

Excellent

Client communication

Excellent

Complaint resolution

Excellent

Chart pulling

Interpreting physician orders

Document filing

System updates

Insurance verifying

Appointment Scheduling

Payment collection

Medical insurance

Multitasking Abilities

Problem-Solving

Excellent

Attention to Detail

Excellent

Dependable and

Responsible

Excellent

Decision-Making

Critical Thinking

First Aid/CPR

Excellent

positive attitude and focus on customer satisfaction. Maintained and managed customer files and

databases.

Maintained and encouraged customer loyalty

through courteous and efficient resolution of

disputes, complaints and discrepancies.

Analyzed and escalated complaints, issues and

grievances to designated departments for

investigation and response.

Patient Care Technician

Fresenius Medical Center, Washington, DC

Supported patient admissions, discharges, and

transfers to promote team productivity.

Responded to patient emergencies with immediate

care and notified clinicians to provide

comprehensive assistance.

Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.

Helped patients maintain healthy skin by checking

wounds, assessing integrity, and bathing bedbound

individuals.

Collected and transported specimens to prepare for lab testing.

Monitored, tracked, and conveyed important

patient information to healthcare staff to help

optimize treatment planning and care delivery.

Maintained clean and safe environment to promote

patient safety and comfort.

2022-06 -

2022-12

Associate of Arts: Health Services

Trinity Washington University - Washington, DC

2023-09 -

Current

High School Diploma

Potomac High School - Oxon Hill, MD

2005-08 -

2009-06

2023-06 DC Mandated Reporter

2023-06 DBH Clinical Documentation Training

2022-08 CPR/First Aide, American Red Cross - 2 years

Contact this candidate