Accounts Receivable Accounting Specialist

David Lenzo

Countryside, IL ***** 708-***-**** *****.*******@*****.***

Accounting Specialist

Results orientated business manager with 20+ years’ experience in performing accounting and human resource services while serving as a healthcare center director. Looking for a new role as an Accounting Specialist. Strong ability to problem-solve and assess current systems to create clear solutions to ineffective strategies.

SKILLS

Accounting, A/R, A/P

Payroll/Collections

W2s, I-9, 1099, Taxes

Benefits Administration

Budgets/Statements

Auditing/Bookkeeping

On-Boarding

Recruiting/Terminations

Policy/Procedure Creation,

Project Management

Supervision of Staff

Training & Development

EDUCATION

Northeastern Illinois University, Chicago, IL

Bachelor of Arts in, Psychology & Training and Development- Magna Cum Laude,

College of DuPage, Glen Ellyn, IL

Associate of Arts in Accounting & Business

EXPERIENCE

Career Break 4/2021 – Currently

Took intentional time off for health and wellbeing. Excited and energized to return to work.

Proactively pursued through remote learning in QuickBooks, project management,

bookkeeping, sales training, earned an insurance producer’s license, and sold insurance.

Accounts Receivable Specialist

CDL 1000 - Lyons, IL 3/2022 – 9/2022

Negotiated to collect balance in full on national accounts with open balances up to $3M.

Delivered exceptional customer service on 10 to 50 debtor calls a day.

Corrected an order entry process that eliminated invoicing errors that resulted in

a 95% reduction of past due balances of selected companies.

Analyzed invoice disputes and corrected failed order entry and billing errors to reinvoice.

Collaborated with the Billing and Dispatch Department to correct failed customer set up.

Collected documents and made portfolios for collections accounts to prioritize contact.

Delivered exceptional customer service on all calls.

Reviewed contracts requirements for terms of payments.

Received and Record payments via check, ACH, and portals.

Reconcile the AR ledger and research any discrepancies.

Generated weekly and monthly reports from the company account receivable system.

Medical Support Assistant Ward Clerk

Hines Veterans Administration Hospital- Hines, IL 6/2021 – 9/2021

Assisted nurses to admit and register new patients to the 160-bed skilled care and hospice center.

Greeted visitors at desk, answered call lines, answered questions, directed visitors to rooms.

Obtained financial and insurance data, processed admissions, and discharged patients.

Scheduled patient appointments and/or consultations in a computerized scheduling system.

David Lenzo

Countryside, IL 60525 708-***-**** *****.*******@*****.***

Operations Coordinator/Supervisor

Aishling Home Care- Orland Park, IL 1/2021 – 3/2021

Provided leadership and direction over the operations of home health agency supervising 30.

Performed hiring, onboarding, background checks, training, performance appraisals, terminations.

Performed payroll, collection calls of delinquent accounts.

Scheduled employees’ assignments upon patient authorization is approved for service.

Conducted monthly client wellness calls and conducted home visits to determine quality checks.

Nursing Home Administrator

Elisabeth Ludeman Center, DHS, State of Illinois - Park Forest, IL 6/2017 – 12/2020

Directed operations of a 140-bed CILA home providing care to the developmentally disabled.

Supervised multi-service departments consisting of 12 direct reports and 158 employees.

Oversight of, HR/AP/AR, medical billing, benefit enrollment, collection, and payroll hours.

Performed hiring, onboarding, terminations, performance reviews, benefit enrollment.

Liaised with health-related agencies in the community to link clients to receive social services.

Trained new hires, conducted in-service training of 480 employees in clinical task integration,

Compliance Manager-Resident/Patient Leasing Agent

Pathway Senior Living, Des Plaines, IL 6/2015 – 6/2017

Verified financial information for applicant's admission into either of three the properties.

Obtained financial documents to renew lease contracts 120 days in advance for requalification.

Audited income/assets of applicants/tenants to qualify for the Low-Income Housing Tax Credit.

Managed three properties’ and’ tenants’ access to coordinate their move in dates with concierge.

Initiated, created, and completed tenants and new tenants lease contracts.

Ensured audit compliance guidelines with the U.S. Department of Housing Development (HUD).

Patient Satisfaction Representative and Trainer

Joliet Veterans Community Based Outpatient Clinic, Joliet, IL 12/2013 – 6/2015

Conducted 40 customer satisfaction surveys in-person per day regarding veteran’s medical care.

Listened/responded to customer requests, complaints and forwarded information to superiors.

Researched, calmed, and rapidly resolved patient concerns regarding various care matters.

Facilitated customer service training classes monthly to meet in-service training requirements.

Licensed Nursing Home Administrator

Rochelle Gardens Rehab Center, Rochelle, IL 1/ 2010 – 11/2013

Directed operations of a 74-bed skilled Nursing facility, supervised 92 employees.

Financial oversight, HR/AP/AR, medical billing, collections, and payroll.

Performed on-board hiring, terminations, training, and benefit enrollment.

Responsible for all facility billing, accounts receivable, and collections.

Gave tours and marketed the facility to referral sources.

COMPUTER SKILLS

Microsoft Word; Excel, Outlook, PowerPoint; ADP; Payroll, ClearCare, CITRIX; YARDI,

Point Click Care, medical coding, Workday, Microsoft Word, Excel, ICD10/CPT, QuickBooks study.

MILIARY SERVICE

U.S. Navy Hospital Corps, Petty Officer 3rd Class, Honorable

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