Project Manager Management
Resume:
ADAM HILL
Nashville, TN
*************@*****.***
SUMMARY:
• Enthusiastic, high-energy people person with a valuable blend of experiences in information technology, project management, and program coordination. Worked across teams to deliver results. Adept at leveraging data to produce outcomes. Fosters a people-first mentality. Takes ownership. Eager to tackle complex challenges and drive success. PROFESSIONAL EXPERIENCE:
SHR Consulting Group, Alexandria, VA
IT PROJECT MANAGER, FEMA, Department of Homeland Security, Remote July 2022- Present
• Identified project stakeholders, established communication channels, and managed stakeholder expectations.
• Regularly communicated project progress, risks, and issues, providing timely updates and reports.
• Conducted and scheduled meetings and presentations to keep stakeholders informed.
• Participated in the development and updating of Project Management Office (PMO) processes and templates.
• Managed complex IT projects from requirements solicitation through product transition and project close out.
• Produced Analysis of Alternatives (AoAs).
• Developed Course of Action (COAs) presentations with input from technical resources.
• Met with government customers to elicit and document project requirements.
• Reported directly to government managers as well as the contract Program Manager.
• Identified, managed, and mitigated project related risks.
• Developed work breakdown structures (WBS).
• Built and maintained project schedules in Microsoft Project.
• Worked and collaborated with technical resources in a matrixed environment to ensure proper resource utilization.
• Managed and assigned projects to schedule, scope and cost.
• Worked with technical resources to document technical information and recommendations.
• Led other documentation efforts with input from technical resources as required.
• Acted as liaison between application owners (Stakeholders) and the technical team including engineers.
• Led and participated in Integrated Product Teams, Project Management Meetings, Technical Exchange Meetings, and Configuration Management Boards.
• Interfaced with senior government officials to provide executive briefings on high visibility projects.
• Managed projects in the Waterfall, Agile and Scrum style.
• Collaborated with team members in a DevOps environment.
• Supported DHS IT Engineers in cloud migration.
• Utilized Amazon Web Services and Azure in cloud migration efforts.
• 5 years of solicitation and documenting project requirements in JIRA and Microsoft Project.
• 5 years of developing a comprehensive WBS and schedule in Microsoft Project. ADAM HILL
Nashville, TN
*************@*****.***
• Developed, tracked, and managed project status plan in JIRA and Microsoft Project.
• Developed Standard Operating Procedure (SOP) for Change Management Request. ACT SECURITY, Nashville, TN
Project Manager/Program Coordinator-Hybrid November 2020-July 2022
• Project Managed and Maintained the accuracy of large security accounts for commercial properties, state, and local government agencies.
● Successfully coordinated security contracts and recurring services for ACT's major clients.
● Served as the primary contact for new and existing clients/Stakeholders.
● Provided project management support during implementation and throughout the ongoing projct life cycle.
● Managed in a Supervisory role of technicians sent into field to conduct security inspection/electronic security access controls and fire alarm system inspections meeting stakeholder requirements.
● Managed projects related to Coordination and implementation of major clients' recurring web services, and others such as inspections, and monitoring takeovers.
● Served as primary project manager as point of communication between the stakeholders or property manager working directly with operations management and salespersons acquisition of new accounts.
● Onboarding major recurring clients to the ACT Support Portal.
● Utilized and managed software such as SAGE, VISTA, CMS, and BUILDING REPORTS Platforms.
● Created internal/external service tickets to prepare for invoicing using Desk Application.
● Developed a spreadsheet to monitor the status of both internal and external service tickets.
● Maintained status of deliverables and invoices from third-party service providers vendors.
● Coordinated, negotiated quotes, and deadlines with subcontractors.
● Identified issues and coordinated resolution strategies as needed related to maintenance or installation of fire and security panels.
● Led and attended scheduled company meetings including taking meeting minutes and documenting important deliverables.
● Attended client/stakeholder meetings offsite in order to coordinate stellar service.
● Promoted and adhered to state and government security protocols via entering codes in state platforms such as Compliance Engine and IROL.
MMI-Money Management international, Sugarland, TX June 2014 – October 2020 Financial Project Manager and Consultant, Remote
ADAM HILL
Nashville, TN
*************@*****.***
● Managed and collaborated and participated in QA (Quality Assurance) process improvement initiatives and projects departmentally.
● Completed and resolved customer inquiries through inbound calls and email.
● Managed and scheduled client financial project consulting sessions.
● Maintained and developed relations with clients through the use of accounting principles congruent with departmental functions through comprehensive organizational knowledge.
● Worked with clients to establish a project to troubleshoot debt solutions through advising and budgeting services, credit counseling, and refinancing loan procedures.
● Guided clients through appropriate channels and financial institutions for mortgage/loan refinancing business loans through partnered financial institutions.
● Served as main Point of Contact for major clients, managing projects and resolving issues.
● Distributed assignments, communicated deadlines, and followed up with team members to ensure timely completion.
● Monitored individual performances and reported on metrics as determined by Director of Client Solutions.
● Created, improved, and project managed the account process for new and existing clients as designated by supervisory management.
● Created detailed project plans and timelines including documentation guidelines and project budget.
● Successfully tracked and documented each project’s workflow to provide status updates.
● Tracked project performance and deliverables with the stakeholders and any potential financial partners, to analyze the successful completion of short/long term goals of each project.
● Researched and solved issues encountered during the process satisfactorily within policy guidelines.
● Implemented and managed inputs when necessary to meet project goals budget and timelines.
● Maintained consistent communication and relationships with external and internal stakeholders
(clients, partners, vendors, etc.).
EDUCATION:
Tennessee State University
Bachelor of Science in Psychology and Marketing
• Received annual University scholarship for academic excellence. University of Phoenix
Associate of Arts in Human Services Management
SPECIAL INTERESTS:
• Music Engineering and Classical Composition
ADAM HILL
Nashville, TN
*************@*****.***
REFERENCES:
Available upon request
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