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Customer Service Data Management

Location:
Gaithersburg, MD
Posted:
December 10, 2023

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Resume:

Erika J. Hart

*** *********** **.

Gaithersburg, MD 20878

240-***-****

Email: ad1uqo@r.postjobfree.com

Summary:

A dynamic professional who holds a Secret Clearance granted by OPM in 2007 and Possesses over five years of experience in the following disciplines: Inventory, Accounting Support; Material Control, Data Management, Order Processing and Administration, Database Maintenance, Sales Support and Customer Service. A team player Self-starter with the ability to lead with minimum training and spin-up time.

Washington Headquarters Services (WHS), Arlington, VA 07/2009-Present

Space Portfolio Division (SPD)

Program Analyst, GS13-07

Provide oversight of the budget formulation, execution process, and tracking process for programs involving SPMD’s obligation for over $26M in leased rental fees to the General Services Administration (GSA) and over $14M for the alteration/construction for OSD/WHS components in the Pentagon and in leased facilities. I perform expert analysis and research on special high level areas of concern, and serve as advisor to the Deputy Director and Director of SPMD on controversial and highly complex matters such as fiscal law, policy and procedure development, interpretation, and the Planning, Programming, Budgeting and Execution System (PPBES) of the O&M Central Services fund. Analyze the budgetary and financial aspects of the Division’s on-going operations to identify fiscal, budgetary and accounting vulnerabilities and challenges; find solutions to them and resolve identified discrepancies. Evaluate and recommend a course of action involving special areas of concern such as unfunded requirements, under-funded programs, financial usage trends, and year end closeout that require quick reaction and/or in-depth studies. Conduct studies related to the planning and administration of acquisitions, contracts, cooperative agreements, grants and interagency agreements. Serve as a representative on various working groups engaged in executing the Agency's construction contracts. Gather and organize information from a variety of sources such as records, computer files, previous procurements, and interviews. Analyze information to identify issues and isolate problems. Serve as a Liaison between Project Managers and Contracting Officers/Specialists to ensure compliance with Agency policies and procedures. Serve as the POC for the Director of Space Portfolio Management Division and other senior leadership officials for all funding related issues. I analyze the budgetary and financial aspects of the Division's on-going operations to identify fiscal, budgetary, and accounting vulnerabilities and challenges; find solutions for them; and resolve identified inconsistencies. Conduct detailed management and benefit cost analyses, using various quantitative estimating techniques and statistical analysis models. Prepare and interprets complex financial and statistical reports and analyzes to provide management guidance and advice in determining long and short-term course of action to solve complex management and operational concerns. Evaluate, and recommend a course of action involving special areas of concern such as unfunded requirements, under-funded programs, financial usage trends, and year-end closeout that require quick reaction and/or in-depth studies. Compiles and evaluates data to perform independent in-depth financial analyses, and prepare responses and reports.

Develop or improve system to track Division expenditures that include funding from the O&M Fund, Pentagon Reservation Maintenance Revolving Fund (PRMRF), and Building Maintenance Fund (BMF). Prepare a Plan of Action and Milestones (POA&M) for budgetary requirements and for Branches within SPMD when required. Prepare budget/financial summaries for review by senior leadership and provides bi-weekly reports and meets with Division leadership regularly to ensure leadership is informed of all budget related issues and can defend expenditures as well as out-year projected program requirements. Establish a working relationship with appropriate personnel from the Financial Management Directorate (FMD) to ensure consistency in the manner of reporting obligations and commitments. Provide guidance to customers and team members based on interpretation of policies, regulations. Provide expert advice and recommendations for policy changes to official DoD guidelines. Develop and recommend revisions to established business practices, procedures and standards. Provides advice and guidance based on interpretation of DoD and other federal regulations, policies and instructions related to financial and space management matters. Reviews and updates official correspondence such as DoD Instructions and Directives in accordance with established Office of the Secretary of Defense (OSD)/ Director of Administration and Management (DA&M)/ WHS procedures for release to senior leadership and the general public. Provide analytical, technical, consultative and strategic input towards the improvement, development and implementation of budget processes and systems.

Washington Headquarters Services (WHS), Arlington, VA 6/2008 – 7/2009

Accounting Technician, YB-525-02

Performed accounting support operations for Washington Headquarters Services (WHS) was responsible for managing various resource programs and projects and performed analysis and research for Research Development Test & Evaluation (RDT&E). Provided allotment level accounting support for the Office of the Secretary of Defense, Field Activities and those Defense Agencies and specified joint activities in the District of Washington that did not have internal allotment accounting capability. Performed month-end reconciliation in WHS Allotment Accounting System (WAAS). Reviewed and verified accounting data from various source documents including 1262s, Military Interdepartmental Purchase Requests (MIPRs), Interagency Agreements (IA), and Miscellaneous Obligation Documents prior to input. Effectively planned, programmed, budget and executed appropriations. Reviewed check, and verified requests for allotment of funds from approved program supporting documentation assuring that funds were being spent for proper purpose in accordance with annual work plans and schedules. Prepared guidance and/or interpretation of guidance in one or more phases to accomplish budget responsibilities. Represented the Group on process teams and working groups in support of program requirements. Entered data into the WHS Allotment Accounting System (WAAS) using AUTOLINE program, including commitments, obligations, reimbursable orders, corrections, etc. Processed reimbursable orders into the ICAPs reimbursable module for billing purposes by DFAS. Monitored monthly reports for open commitments, un-liquidated and negative obligations, (NULOs), outstanding accounts receivables and took necessary action. Reviewed invoices, verified obligations, and prepared vouchers for all miscellaneous payments; coordinated with DFAS for payment. I was the lead POC with other government agencies for all financial data inquires for reimbursable billings. Participated in special projects as required.

Pentagon Force Protection Agency (PFPA), Washington, DC 04/2003-6/2008

Financial Technician, YB-503-02

Performed financial support operations for PFPA programs financed through the Pentagon Reservation Maintenance Revolving Fund (PRMRF) and the Building Maintenance Fund (BMF). Assisted the analysts with budget formulation, budget execution, auditing, and analysis of all financial data. Performed month-end reconciliation between WHS Allotment Accounting System (WAAS) and the automated management database system. Reviewed and verified accounting data from various source documents prior to input. Prepared all accounting documents for processing into WAAS and the management database, including 1262s, Military Interdepartmental Purchase Requests (MIPRs), Interagency Agreements, and Miscellaneous Obligation Documents. Processed Defense Travel System (DTS) transactions and reconciled monthly Centrally Billed Account (CBA) for payments. Conducted cost-benefit analysis to evaluate specific programs and reviewed budget requests to ensure compliance. Used analytical skills to assist management in all phases of budget preparation and administration. Regularly consulted with managers to discuss all aspects of program budgets and advise on budget variances that may impact programs. Conducted special analytical studies while researching, compiling and summarizing financial data that was used for variance analysis and forecasting. Distributed all documentation to the appropriate agencies, contract offices, or program offices. Tracked all Reimbursable Work Orders funded within the PRMRF and the BMF. Prepare all Reimbursable Project Worksheets (RPWs), forward to agency, followed-up until funding was received; prepared acceptances, distributed, and input into WAAS and management database. Processed data into the WHS Allotment Accounting System (WAAS) using AUTOLINE program, including commitments, obligations, reimbursable orders, corrections, etc. Input approved budget amounts, re-programming, commitments, and obligations into the automated management database system. Input reimbursable orders into the ICAPs reimbursable module for billing purposes by DFAS. Provided and prepared routine financial and special reports from Report2Web net address, and distributed as necessary. Monitored monthly reports for open commitments, un-liquidated and negative obligations, (NULOs), outstanding accounts receivables and take necessary action. Reviewed invoices, verified obligations, and prepared vouchers for all miscellaneous payments; coordinated with DFAS for payment. Lead POC with other government agencies for all financial data inquires for reimbursable billings. Participate in special projects as required.

Key Experience

Forms Management & Data Entry

Inventory and Material Management & Control

Data Management and Records Control

Database Update and Maintenance

Order Processing & Account Administration and Reconciliation

Hotline Desk-Inquiry Management & Problem Isolation Resolution

Sales Support/Contract Administration Support

Skills

Fluent in Spanish

Management Analyses; Data Analyses; Project Analyses; Resource Analyses; Financial Analyses; Formulate and Track Program Budget; Statistical Analyses; Management Surveys and Studies; Database Management; Report Writing; Records Management; Administrative Management; Administrative Policy; Customer Service; Teamwork; Office Management; Oral and Written Communication; Policy Development; Accounting; Account Reconciliation; Computer Software to include: Windows XP, Excel, Access, Word, Power Point and Outlook

Education

Lowell High School - 1995 H.S. Diploma

Appropriation Law Seminar – 2010

Appropriation Law Seminar for Business Operations in Government – 2010

Budget Analyst's Essential Guide to Formulation, Justification and Execution – 2010

Performance-Based Budgeting – 2010

Budgeting and Accounting Making the Connection – 2011

Federal Financial Management Overview – 2011



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