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Real Estate Customer Service

Location:
Peoria, AZ
Posted:
December 10, 2023

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Resume:

Ray E. Strahl

Home Phone 623-***-****

Cell 623-***-****

Email: ad1upp@r.postjobfree.com

**** *. ***** ***

Glendale AZ 85302

QUALIFICATIONS

Insurance

Experienced in performing company employee enrollments of voluntary benefit programs such as universal life, disability, cancer, heart-stroke, term life, and long term care. Also a partner in a small insurance firm offering many of the above products as well as business, term, whole life, and annuities. Financial/Credit and Collections

Directly managed a staff of 40 collectors and $80 million of a $200 million private label credit portfolio. Originated, processed and closed approximately $2.5 million in first mortgages monthly, thereby becoming one of the bank’s top producers.

Managed a bad debt recovery and bankruptcy unit, and also provided processing activities and support services to the bank’s Risk Management Division.

Developed a legal process and established a national list of attorneys for litigating active and inactive collection accounts.

Have personally performed collection activities on credit cards, first and second mortgages, sub-prime auto loans, consumer loans, and as an investigator for a major airline, investigated fraudulent activities within its worldwide operating system.

Sales and Marketing

Sold over $3 million of new residential real estate in 11 months. Marketed credit card services and electronic processing equipment. Produced an audio visual presentation illustrating and promoting real estate brokerages. Marketed vacation packages and hotel space as a reservations agent for a large Hawaiian hotel chain. Built a sales territory in metropolitan Phoenix which increased monthly business by 50%. Management

Managed up to 75 autodial telemarketers for an insurance marketing company. Managed a bad debt recovery and bankruptcy department and developed procedures to increase monthly recoveries. Managed several collection staffs in various financial institutions. Managed a department of 100 customer service and collection personnel and responsible for millions in an annual budget.

Mortgage Industry

Managed 30 Loan Officers in several western states. Wrote over $250 million in mortgage applications.

Loan Officer of the Year in 2004

Mortgage lending experience exceeds 29 years

Instructor/Teacher

Taught newly hired Real Estate Agents with the Realty World offices how to list and sell Real Estate under the Realty World system. These were in 3 hour blocks and provided certificates of completion at the conclusion of the courses. Also a Certified Continuing Education Instructor for the State of Arizona having taught over 300 CE classes and workshops. Military Veterans Housing Certified (MVHC)Trainer WORK HISTORY

2019-2022 Mortgage Power, Inc.

Executive Mortgage Consultant

2010-2019 Amerifirst Financial, Inc., Mesa, Az

Sr. Mortgage Banker

2001--2010 American Mortgage Specialists, Inc., Chandler, Az Director of Field Sales & Vice President of Business Development 1999-2009 Quest Capital Strategies, Inc. SFS, LLC., Glendale Independent Registered Representative

1997-1999 Federated Funding/Overland Financial Services Phoenix, Arizona Collection Manager/Marketing Manager

1996-1997 Intellisell, Corporation, Phoenix, Arizona Senior Floor Manager

1993-1996 NASE/NBS, Inc., Scottsdale, Arizona

Area Representative/Case Coordinator

1991-1994 Cardservice of the Rockies, Inc., Denver, Colorado Area Sales Manager

1982-1991 CitiCorp, Inc., Denver, Colorado

AVP & Senior Operations Manager

1979-1982 Realty World Regional Headquarters, Denver, Colorado Instructor/Teacher & Broker Consultant

1971 – 1992 See below under “Professional Profile” 1968 – 1971 United States Army – Medevac Aviator

Education

LILI INSTITUTE, Phoenix, Az 11th Person to Graduate in Arizona History (MBA Equivalent) UNIVERSITY OF PHOENIX, Aurora, Co Management

ARAPAHOE COMMUNITY COLLEGE, Littleton, Co Computer Science/Business HARPER COLLEGE, Palatine, Il Business Management

ELGIN COMMUNITY COLLEGE, Elgin, Il Business /Law

AMERICAN INSTITUTE OF BANKING, Chicago, IL Banking Practices CITICORP, INC., Denver, Colorado Managing Collection Functions Collection Techniques PHOENIX INSURANCE SCHOOL, Phoenix, Az Life and Disability Property & Casualty & Series 6 & 63 Securities License JONES REAL ESTATE COLLEGE, Denver, Co Colorado Real Estate Sales License Gladstone Real Estate School, Elk Grove, Il Illinois Real Estate Sales License University of Illinois Chicago, Il Business Management PROFESSIONAL PROFILE

Prior employers consisted of:

• First Chicago (Collection Manager and New Card Underwriter and Authorization Department Asst Mgr)

• United Airlines (Retail Fraud Investigator)

• Robert J. Pooley Custom Builders (New Home Sales Director)

• Household Bank International (Loan Officer, Collection Manager)

• Realty World Regional Headquarters (Instructor and Broker Coordinator)

• Outrigger Hotels Hawaii. (Reservationist – part-time position of about 25 to 30 hours per week) ORGANIZATIONS

Member of Life in Christ Lutheran Church

Member of the West & Southeast Maricopa County Board of Realtors

Former member and President of The National Association of Insurance & Financial Advisors, West Valley Arizona

2014 “Toastmaster of the Year” for WEMAR-kable Speakers Toastmasters Charitable & Non-Profit Work

Chaired “Salute to Veterans” Car Shows Raising thousands for Veterans Organizations

Chaired the Citizens Police Academy Car Show raising funds to build a K-9 training facility and new forensic equipment for the Glendale Police Department

Chaired several golf tournaments and casino nite fundraisers raising funds for the YMCA “Strong Kids Foundation”

Volunteer and Board Member for the “Glendale Hometown Christmas Parade raising thousands for needy causes.

Serving as a Vice President on the Lutheran Hour Ministries Grand Canyon District Board of Directors

Director on the West & Southeast Maricopa County Association of Realtors Board of Directors.

President & Past Education Director, VAREP/ Phoenix Chapter

Vice Chair of the Personnel Board for the City of Glendale, AZ References Upon Request



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