Client Services Representative

Leslie Limage

**** ****** ****** ********, *** York 347-***-**** Email: ************@*****.***

Summary of Qualifications

• Skilled at New Case Analysis

• Multilingual

• Adept at determining case merit/viability

• Versed at screening and prioritizing new cases

• Committed to processing new case/lead submission

Professional Experience

JCCA Medical Temp

2023-present Digital conversion project installing chart records into new access program

7/2020 Pandemic downsize. Collected Unemployment till 3/2022 while caring for elderly

mom until her demise 4/2023.

1997-2020 Weitz & Luxenberg, PC New York, New York

Client Services Representative / Paraprofessional

• Provided phone consultation to potential new cases and existing clients

• Ability to work in fast paced extensive phone work voluminous practice

• Ascertained necessary particulars/info for case consideration

• Worked up case for viability/merit for case assignment

Senior New Case Intake Coordinator

• Trained all members of Client Intake Specialists team

• Worked up cases for viability/merit

• Followed up on new leads generated from various sources •Triaged new cases

• Obtained and reviewed complex medical reports

Firm-wide Liaison

• Provided new and existing clients with case status

• Reported/recorded client changes and updates

• Report decedent notices for proper estate handling

• Introducing W&L’s track record in our multifaceted litigation practice areas

• Handled all new cases, all litigations from various sources through Client Relations

Department

Supervisor/Senior Client Relation’s Representative

• Vetted candidates for position consideration

• Involved in interview process of new hire

• Provided intense training to Client Intake Specialists to assure case handling excellence of

new/existing clients

• Provided client with appropriate case status

• Monitored client personal data for file update

• Documentation of pertinent case activity/ communications in Chronicle

• Properly routing all inquiries

Firm Ombudsman

• Explained firm paperwork/releases, mass mailings, etc

• Provided quality, compassionate customer care to all existing and perspective clients

• Managed staff workflow schedule, performance, follow-up procedures and new case

submissions

• Oversaw firm policy/protocol procedures involving new case prospects and existing client call-

ins of all departments • Resolve issues

• Ensure procedural process requirements being met and followed for proper case handling

• Kept abreast of introduction to all new litigation-existing litigation, adverse effects and case

criteria for consideration

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