Frances Jones

Experienced Medical Assistant

Florissant, MO 63034

ad1up0@r.postjobfree.com

+1-314-***-****

• A organized and experienced medical assistant. A goal-oriented, team player seeking a position in an established medical office supporting physicians, nurses, and other medical staff to facilitate patient care.

Authorized to work in the US for any employer

Work Experience

Medical Assistant/Care Coordinator/ Market Operations Associate Strive Health - Saint Charles, MO

November 2020 to Present

• Patient engagement

• Vitals, Blood pressure, height, weight, temp

• Medication review

• Provide Kidney Education

• Dialysis Center coordination

• Chart Preparation

• DME orders Transportation set up

• Care Management

• Communicate with other providers and office staff obtain patients records

• Various POC testing

• Preceptor for new hires

• Work with clinical lead to provide structure and workflow for care coordinators

• Advanced MD and Epic EMR record retrieving

• Oversee workflow and implementation process for market care coordinators

• Communicate with PCP practice regarding patient needs

• Provide community resources to patients to meet their needs and requirements

• Set up and coordinate appointments

• Pre-Authorize CGM with medical supply companies

Bartender/Server

St Louis Happy Hour Bar and Grill - Florissant, MO October 2008 to Present

PRINCIPLE DUTIES & RESPONSIBILITIES: (Essential functions)

• Greet customers as they enter the establishment.

• Take beverage orders from guests.

• Ensure timely delivery and presentation of food and beverages to guests.

• Suggest additional menu items to compliment a guest's meal.

• Total guest check in a timely and accurate manner.

• Use cash register and count change.

• Prepare shift audit at end of shift.

• Maintain safety & cleanliness of workspace.

• Serve quests in professional and timely manner and encourage repeat patronage.

• Refill condiments and wait station through out shift and at end of each shift.

• Experience with high volume environments, bars and restaurants

• Provided fast, friendly and exemplary customer service

• Performed barback duties

• Checked customer licenses and IDs

• Worked during lunch, dinner and closing shifts

• Maintained safety standards

• Performed opening and closing duties.

• Perform all other duties as required

Paramedical Examiner/Phlebotomist

APPS Paramedical - St. Louis, MO

January 2003 to Present

Obtain clients specimens bloodwork, saliva or urine whichever is required by insurance company along with a application for insurance. Interview clients for various insurance companies for preferred rates. X-Ray Tech/Medical Assistant

Innovare Health Advocates - St. Louis, MO

March 2020 to November 2020

• Various X-ray procedures

• Vitals

• Exam room preparation

• Collect medical history from patients

• EKGs

• Phlebotomy

• Vaccine Administration

• POC testing for A1c and urine analysis

• Perform Various lab procedures

• Patient Chart preparation

• Pharmacy refills and verifications

• COVID-19 screening / POC COVED testing

• COVID-19 antibodies testing

• Bedside procedure set up for joint injections and biopsies

• Sterile Procedures preparation

• PFT’s

• Assist PSR’s with phone calls incoming and outgoing, referrals and appointment scheduling and confirmations

• Perform Lower Extremity Dopplers (ABI)

Donor Screener Supervisor

Octapharma - Hazelwood, MO

January 2020 to March 2020

• Register new and current plasma donors

• Conduct basic screening procedures,

• reviewing health related documents,

• taking vital signs and performing finger sticks)

• Maintain compliance with SOP, current Good Manufacturing Procedures (cGMP) and regulatory guidelines

• Trains and provides leadership to new/existing employees

• Oversees all donor screening personnel including conducting interviews, evaluations, coaching, and disciplinary actions

• Educates new donors on the use of products made from donated plasma

• Accountable for all area operations .

• donor flow facilitation, scheduling and employee supervision

• Reports quality issues and procedural deviations to Quality Assurance and Management

• Remains alert for any adverse donor reactions and notifies appropriate staff.

• Cleans blood or plasma spills and performs proper procedure for disposition of biohazardous waste Lead Medical Assistant/ phlebotomist Front and Back Office CareATC - Ballwin, MO

March 2019 to January 2020

Work in clinic with a team of two medical assistants and one physician performing both forms office and back office task.

Checking patients in and out, insurance verification, benefits verification complete prior authorizations for special procedures. Collect copays and verify patients demographic information is entered correctly in the EMR. Collect patients vitals and administer vaccines and perform EKG's blood draws, PFTs nebulizer treatments various POC testing monitor

Sp02 and heart rates while completing breathing test. Provide pediatric care to pediatric patients and teens. Perform eye chart vision exams and audiology tests. Orientation of new hires of clinic policies and SOPs. Implemented and followed a daily clinic workflow for work place organization. Communication with pharmacies and specialist office to complete the referral process. Use of eCW11 Microsoft office, excel, share point and Paypoint. Assist clinic manger in opening and start up of new clinic. Provide new hire training and scheduling. Provide leadership guidance and motivation to employees with difficulty performing duties. Work as liaison between clinic manger and staff to complete monthly quarterly and annual competency test and HEDIS training. Possess strong Communication and leadership skills. Assist patients with referrals and authorization for testing. Assist Locums with EMR support when needed. Provided coverage for local and out of state clinics when required. Medical Assistant II

Esse Health Care - St. Louis, MO

January 2013 to February 2019

Work as a medical assistant in a fast pace Internal Medicine office. Key Contributions: Assist doctor with daily clinic operation. Prepare patients for the doctor to see. Obtain vitals and patient history, review medications and patient symptoms complaints and concerns. Prepare and stock exam rooms, assist with minor office procedures, perform weekly autoclave sterilization, perform Ekg's, blood draws, rapid strep rest and urinalysis. Administration of flu, shingles, PPD and many other vaccines. Record patient information, vitals, medications, medical history and demographics in Next Gen EMR system. Communication with other physicians and office staff regarding patient's medical records and treatment plan. Attend

Diabetic Champion meetings quarterly. Responsible for obtaining any new diabetic information and present information to Doctors and staff. Maintain reports and records of patients with COPD and CHF. Communication with patients and families regarding medications and healthcare follow up appointments. Medical Assistant II/Front Office/Back Office

Washington University in St. Louis - St. Louis, MO July 2010 to December 2012

Work as a Medical Assistant in the Department of Surgery / Division of Surgery Oncology. Key Contributions: Assist breast surgeon in operating daily patient clinics and with bed-side procedures. Prepare exam room for exams/ procedures. Consistently commended for preparation of opening new practice. Assisted in setting up exam rooms and ordering office supplies, and equipment. Prepare surgical specimens for pathology and blood specimens for genetic testing. Ensured test-result validity before recording/reporting results, earning a reputation for meticulous attention to detail.

Demonstrated the ability to communicate test results effectively to patients, physicians, pathologists and nursing staff as results became available. Evaluated quality control for office equipment, using standard laboratory test and measurement controls, and maintained compliance with CLIA, OSHA, safety and risk-management guidelines. Recorded patient information, vitals, medications, medical history and demographics in EMR system.

Communicated with surgeons, radiologist and nursing staff and obtain pathology results, imaging and genetic test results. Registered patients into EMR system using Allscripts and GE, EMR system. Answered questions regarding various accounts and attend to complaints or problems from patients in person, on the telephone, or by written e-mail or fax correspondence. Collection of patient co-pays and insurance information. Removal of breast JP drains and mastectomy wound care.

Educate patients on their wound care, and provide detailed post- operative instructions Initiate home health care visits for post-op patients.

Lead Medical Assistant

Grant Medical Center - St. Louis, MO

November 2006 to July 2010

Medical Assistant in very fast paced Internal Medicine office. Key Contributions: Prepared patient for doctor to examine for routine physical exams and various patient specific visits.

Collect patient vitals, height, weight and chart medications and reason for visit. Performed stat and routine testing on a variety of specimens quickly and accurately. Perform PFT testing, and provide same day results Perform 12 lead EKG's and 24 hour holter monitor placement. Triage patient calls regarding health concerns. Prepare and clean exam room for patient exams/ procedures. Phone in prescriptions and fill faxed prescription request. Perform injections and various lab testing and blood draws as ordered by the doctor.

Orientate New-hires and complete required employee annual TB testing. Maintained lab equipment and troubleshot/resolved instrument problems. Performed hearing and vision testing. Completed task and other duties as assigned by supervisor, in a timely and efficient manor. Performed nerve conduction testing and diabetic eye exams on patients while in office. Ordered office medical supplies and equipment. Stock exam rooms and routinely checked office for expired meds, injections, and other supplies. Assisted in preparation for annual safety inspections. Quickly mastered Mysis system. Schedule and cancel patient appointments, assist patient with scheduling ancillary testing, and referrals to other physicians. Obtain Pre- certification for patient needing additional insurance verification.

Clinical

St. Joseph Hospital Medical Center - Saint Charles, MO April 1999 to April 1999

to April 1999

Completed clinical training program at St. Joseph Hospital Laboratory Department. Key Contributions: Operated and calibrated an assortment of laboratory/testing equipment and performed various chemical, microscopic and bacteriologic tests. Performed stat and routine testing on a variety of specimens quickly and accurately. Performed various blood draws and test on inpatients and covered lab for outpatient testing. Quickly mastered phlebotomy technique.

Education

Certificate in Cardiology

Saint Louis College of Health Careers - St. Louis, MO June 1998 to May 1999

Skills

• autoclave (6 years)

• HIPAA (10+ years)

• phlebotomy (10+ years)

• sterilization (10+ years)

• Front Desk

• Back office

• Motivational skills

• Leadership Experience

• Microsoft Office

• Microsoft Word

• communication skills (10+ years)

• technical competency (10+ years)

• Allscripts

• HEDIS

• Experience Administering Injections

• Medical Records

• Triage

• CGMP

• EMR Systems

• Medical Receptionist

• Laboratory Procedures

• Epic

• Phlebotomy

• Medical Scheduling

• Insurance Verification

• Quality Assurance

• Employee Orientation

• Patient Care

• Medical Imaging

• Medical terminology

• Anatomy Knowledge

• Venipuncture

• Microsoft SharePoint

• Vital Signs

• Bartending

• Restaurant experience

• Customer service

Certifications and Licenses

CPR Certification

BLS Certification

Assessments

Medical Receptionist Skills — Highly Proficient

February 2020

Managing physician schedules and maintaining accurate patient records Full results: Highly Proficient

Customer Focus & Orientation — Highly Proficient

February 2020

Responding to customer situations with sensitivity. Full results: Highly Proficient

Customer Focus & Orientation — Highly Proficient

February 2020

Responding to customer situations with sensitivity Full results: Highly Proficient

Basic Computer Skills: PC — Proficient

February 2020

Performing basic computer operations, navigating a Windows OS, and troubleshooting common computer problems.

Full results: Proficient

Scheduling — Familiar

February 2020

Cross-referencing agendas and itineraries to avoid scheduling conflicts. Full results: Familiar

Medical Lab Procedures - Phlebotomy — Highly Proficient March 2020

Selecting proper supplies based on physician orders for specimen collection protocol. Full results: Highly Proficient

Medical Terminology — Proficient

March 2020

Understanding and using medical terminology

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Contact this candidate