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Customer Service

Location:
St. John's, NL, Canada
Posted:
December 10, 2023

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Resume:

Deepshikha Deepshikha

ad1uoz@r.postjobfree.com

709-***-****

** ******* ******, **. ****'s, NL, CA

A1B 2R9

EDUCATION

MEMORIAL UNIVERSITY OF

NEWFOUNDLAND

GPA: 3.0

St. John's, NL

Bachelor of Science (B.S.) Pure

Mathematics Candidate (Started in

Aug 2019)

Awards & Honors

Entrance Scholarship

CERTIFICATIONS

First Aid & CPR

CAREER OBJECTIVE

Adaptable Pure Mathematics major (3.0 GPA) currently attending Memorial University of Newfoundland, with almost 2 years of work experience. Aiming to leverage a proven knowledge of retail sales and customer service skills to successfully fill the Cashier role at your company. Frequently praised as hard-working by my peers, I can be relied upon to help your company achieve its goals. Friendly and reliable offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi- tasking aptitude.

EXPERIENCE

CASHIER AND CUSTOMER SERVICE

The Strawberry Tree, St. John's, NL / August 2020 - Present

Receive payment by cash, check, credit cards, vouchers, or automatic debits.

Issue receipts, refunds, credits, or change due to customers.

Assist customers by providing information and resolving their complaints.

Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.

Greet customers entering establishments.

Answer customers' questions, and provide information on procedures or policies.

Process merchandise returns and exchanges.

Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.

Stock shelves, and mark prices on shelves and items.

Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.

Calculate total payments received during a time period, and reconcile this with total sales.

Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers' items.

Sort, count, and wrap currency and coins.

Bag, box, wrap, or gift-wrap merchandise, and prepare packages for shipment.

Offer customers carry-out service at the completion of transactions. SUPERVISOR

Esso Gas Station, St. John’s, NL / August 2022 – September 2023

Helped customers complete purchases, locate items and join reward programs.

Answered questions about store policies and addressed customer concerns.

Operated cash register for cash, check and credit card transactions with excellent accuracy levels.

Worked closely with shift manager to solve problems and handle customer concerns.

Restocked and organized merchandise in front lanes.

Maintained secure cash drawers, promptly resolving discrepancies in daily totals.

Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.

Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.

Stocked, tagged and displayed merchandise as required.

Addressed customer needs and made product recommendations to increase sales.

Welcomed customers and helped determine their needs.

Tallied cash drawer at beginning and end of each work shift.

Greeted customers entering store and responded promptly to customer needs.

Mentored new team members on sales software system operation.

Worked flexible schedule and extra shifts to meet business needs.

Checked personal identifications during alcohol and tobacco sales. TEAM LEAD

Tim Hortons, St. John’s, NL / December 2022 – August 2023

Handle cash. Receive payments by cash, debit and credit cards, gift cards and coupons.

Familiar with the new systems.

Able to take orders in a very friendly manner.

Experience in making hot drinks and serving baked goods. CASHIER AND CUSTOMER SERVICE

Ches’s Fish and Chips, Mount Pearl, NL / Feb 2022-Aug 2022

Helped customers complete purchases, locate items and join reward programs.

Answered questions about store policies and addressed customer concerns.

Processed customer refunds and exchanges according to established guidelines.

Operated cash register for cash, check and credit card transactions with excellent accuracy levels.

Collected and authorized payments of guests.

Restocked and organized merchandise in front lanes.

Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.

Stocked, tagged and displayed merchandise as required.

Addressed customer needs and made product recommendations to increase sales.

Welcomed customers and helped determine their needs.

Greeted customers entering store and responded promptly to customer needs. CASHIER (FRONT END ASSOC.)

Dominion, St. John’s, NL / Feb 2021 – Aug 2021

Carrying out all the duties of a cashier.

EXAM PROCTOR

Memorial University of Newfoundland, St. John's, NL / Nov 2020 - Dec 2020

Keeping an eye on students during online exams via webex.

Validated appropriate identification to allow admission to testing area.



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