Customer Service Representative
Resume:
Sandra Stake
North Grosvenordale CT 06255
ad1uok@r.postjobfree.com
Customer focused, Customer service representative. Develop and maintain strong relationships with customers, Excellent follow-through and problem resolution skills. Consistent track record of streamlining procedures and processes. Thrives in face paced environments.
Experience
September 4, 2018, to Nov. 9, 2021
MassMutual- Springfield MA
policyholder specialist
Process all in force transactions on annuities in force.
Answer inbound calls from internal and external customers.
Research and resolve complicated questions.
October 2018 to December 2018-temporary position
Transcore- Auburn MA - front desk customer service rep.
Greeting customers helps them decide which line they need.
Open new accounts for the EZ-Pass program
Explain how the program works and answer any questions.
Process payments, account for draw at the end of shift.
From Sept. 2018 going back to April 2011
Caretaker for my father in Ocala Florida
April 2011 - March 2009
Sheldon-Palmes Insurance agency - Property and casualty insurance agent
Greeted customers in a timely manner in front office.
Answer phones and give quotes.
Process payments and write policies.
Filed paperwork and scanned files into image system.
March 2009-December 2007
Insurance Center of Dunnellon-Property and casualty insurance CSR
Greeted customers and assigned an agent.
Answer all phone calls and go direct to agent.
Filed paperwork and scanned files into a new image system.
Hanover Insurance Group
August 1993 - December 2007 The Hanover Group where I held several positions.
Mailroom
Annuity image and indexing
Annuity new business
Quality assurance
Team leader
Customer service rep
Inside wholesaler for both Life and Annuity products
Education
High school graduate from Burncoat Sr. High in Worcester, MA
Northampton Training and skill center in Northampton, MA
Obtained series six license in Nov. 1999
Obtained Property and casualty license in 2009.
References upon request
Contact this candidate