APRIL A. S. HARWOOD, M.A.

m: 901-***-**** e: ad1uo9@r.postjobfree.com

EDUCATION

Masters of Arts in Teaching, Relay Graduate School of Education, Graduated August 2019 University of Memphis- Graduated December 2010 -Bachelors of Liberal Studies; Interdisciplinary Studies; English and Anthropology

TN Insurance Producer Property and Casualty License #300-***-**** TN Professional Teaching License #000701233

TN Teaching Portfolio Score 5/5 TN Teaching Level of Effectiveness Score 5/5 SKILLS

Knowledge Acquisition Leadership Training E-Learning Coaching Training Delivery Digital Learning Educational Workshops Teamwork

Skill Development Building Performance Defining Requirements Benchmarking Calendar and Time Management Sales Social Media

Customer Service Representative Customer Relationship Management Insurance Agent and Producer Organization Team Management

Property and Casualty Insurance Problem Solving Critical Thinking Leadership Curriculum Development Data Entry Nonprofits Power Point

Classroom Instruction Teaching Lesson Planning Leadership Development Employee Training Event Planning Office Skills and Etiquette

Event Management Educational Leadership Mentor Community Outreach and Engagement Public Speaking Team Building Visual Arts

Microsoft Teams Google Web Applications Microsoft Office Microsoft Word Research Adult Education Teaching Reading Marketing

Meeting Leader and Facilitator Understanding and Applying Data Customer Service Planning, Preparing, and implementing Effective Projects

Creating and Developing Contracts and Employee Training Materials Meeting and Exceeding Growth and Achievement Goals

Creating Designing and Implementing Curriculum Knowledge of and Use of Instructional Strategies Creating Assessments PROFESSIONAL EXPERIENCE

• Receptionist, Customer Service Representative, Insurance Producer, at Boyle Insurance Agency- Sep. 2022-Sep. 2023 Customer Service Representative and Insurance Producer at Boyle Insurance Agency- Sep. 2022-Sep. 2023

- Managed insurance company inquiries and resolves service problems

- Build and Maintain Customer Relationships, and document customer requests

- Shop and provide insurance coverage needed with options for clients.

- Resolve any and all problems, Finalizes Policy, and Make Client requested Adjustments

- Closed Sales and Maintained Client Relationships; Assisted Clients in knowledge of available options, Ensured Clients have correct Coverage

- Prepared weekly and monthly reports in Excel to track data of clients, coverage, cost, and commissions.

- Maintained Knowledge of multiple Insurance Carriers Receptionist, at Boyle Insurance Agency- Sep. 2022-Oct. 2023

- Answered multi-line phone system, screened and relayed messages, scheduled appointments, entered data and processed payments.

- Answered Inquiries, and Solved Problems with a Smile.

- Updated and Maintained Information and Documentation for all Clients, and provided Clerical Support

• Teacher, Team Leader, and Mentor, Achievement School District, Memphis, TN, Jul7 2018-June 2022 Team Leader, Teacher, and Mentor, at Frayser Corning Achievement Elementary School, ASD- Jan. 2020- June 2022

- As Team Leader I managed my team, lead and facilitated grade level meetings, including planning meetings, data meetings, lesson internalization, and professional development, to ensure best practices and student needs met across grade level.

- As Mentor I provided meaningful feedback and support for growth through checking lesson plans and interventions, and observations. Helped to grow understanding of formative and summative assessments, data collection, and data use to promote student growth.

- Data is used to lead instructional best practices, best meet student needs, achieve and exceed student growth and achievement goals.

- Provided Data Based successful and engaging remote/ virtual, hybrid, and in-person instruction.

- Create assessments for data collection to inform instructional strategies best practices, ensure student success, and meet all student needs.

- Planned for and facilitated differentiated small group instruction to best meet student needs, and met with small groups daily.

- Planned Cross Curricular Projects, Promote Problem Solving, Communication, and Social Emotional Intelligence through hands on activities and learning.

- Held Socratic Seminars, and Writers Workshops weekly to ensure students engagement and success in writing process, including presenting

- Active member of Academic Parent Teacher Teams, and facilitated, planned, and participated in various school and community events throughout the school year, black history program, parent teacher engagement nights, math and science nights, literacy nights, field day, ceremonies, and many more.

Visual Arts Teacher, at Achievement School District, Aspire Hanley Achievement Elementary School- July 2018-Jan. 2020

- Created, Developed, Designed, and Implemented Successful standards aligned, project based, K-5 Art Curriculum that pushed social emotional growth

- Plan and prepared STEAM lessons that are aligned with Visual Art and Common Core Standards, including English and Social Studies to push further academic success in the classroom

- Students met and exceeded art standards, and grew in skills, including reading, math, writing, science, and social studies, to promote student success in other classes. Data is used to track and inform instructional strategies and best practices to ensure student success and best meet all students’ needs.

- Facilitated student presentations, conferences, and reflection to promote academic growth and social emotional development.

- Promote engagement, success, imaginative thinking, use of the creative process, and develop problem solving skills through creative practice and experimentation culminating in a completed project.

- Facilitated, planned, and participated in various school and community events throughout the school year, including art shows, winter program, black history program, monthly parent teacher engagement night, math and science nights, orange mound parade, and many more. ADDITIONAL EXPERIENCE

Teacher, Teacher Resident, Kindergarten at Aspire Coleman Elementary Achievement School, June 2016-May 2017

Substitute Teacher, at Kelly Educational Services, Dec, 2017-July 2018 & Feb, 2015-June 2016

Teacher and Substitute Teacher at St. George’s Independent School, Little Goergie’s Program, Aug. 2015-Oct. 2016

Volunteer Teacher and Teacher Shadowing at Aspire Hanley Elementary, Nov. 2014-Jan. 2015

Learning and Development Designer, Teacher, Human Recourses, at Nannies Elite, Aug.2013-June 2015

Double Tree Cares Board Member, Program Leader, Educator; Learning and Training Leader; Banquet Manager, at Double Tree by Hilton, Oct. 2012-Nov. 2013

Team Leader, Swim Instructor, Lifeguard at Life-Time Fitness- July 2012-Feb. 2013

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