Julie Munoz

Wellness Coordinator

210-***-**** ad1uo7@r.postjobfree.com San Antonio, TX 78216

CAREER OBJECTIVE

I have almost 5 years experience with Franklin Park in various positions in two different communities. I am an open minded individual who is willing to learn through new experiences and mentoring. As a Resident Services Director, I am confident that not only will I excel in this position, but I plan on securing the lines of communication with the Executive Director as well as my peers, residents and family members to make certain to uphold the legacy of Franklin Park and their policy and procedures through my tenacious work ethic. EXPERIENCE

WELLNESS COORDINATOR, San Antonio, TX

Franklin Park Sonterra Assisted Living,

Franklin Park Sonterra Assisted Living- a continuation of all expectations to include- Franklin Park Alamo Heights Wellness Coordinator

April 2020-Present

Employee schedules- Schedule staff according to community census, update and enter all employee request for time off and schedule staff accordingly to cover open shifts.

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Biweekly payroll- Oversight employee timesheets and communicate with employee with discrepancies in their punches, ensure any and all request for time off are paid properly and monitor any and all overtime.

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• Assisted new hires with SWBC onboarding or online issues. Open communication with staff and management regarding resident care and with any and all resident or family grievances.

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• Maintained and updated community information binders to include all Franklin Park policies. Employee counseling- Write and review employee counseling and ensure the proper coaching and education has been implemented with a timely follow-up.

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Admission assessments- Assess potential residents who are interested in Assisted Living Community living by ensuring the community is able to meet the medical and social needs of each prospective individual.

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Hiring of Assisted Living employees- Interview applicants who fit the Franklin Park criteria and are able to follow with the job description as well work with the BOM to ensure a smooth flow in the hiring and training process.

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Continuation of employee education- Ensure that employees are participating in monthly inservices and present opportunities to attend monthly medication aid classes.

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CAREGIVER, CONCIERGE, San Antonio

Franklin Park Alamo Heights,

Franklin Park Alamo Heights overnight caregiver-

October 2017-April 2020

• Provided quality care through ADL assistance.

• Response to resident call lights in a timely manner.

• Notified nursing on change of condition in residents Franklin Park Alamo Heights IL Concierge-

Franklin Park Alamo Heights Concierge AL-

continuation of IL Concierge duties to include:

Concise documentation on residents under 72 hour alert charting and for residents that refused care or showed signs in change of condition.

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• answer multi-line phone and demonstrated proper phone etiquette.

• Provide exceptional customer service.

• Update reservation calendar for Guest Suites and ensure the guest entered into a clean and stock filled suite.

• Submitted transportation requests in a timely fashion.

• Troubleshoot TV/Cable, phone and computer issues to include calling Spectrum to remedy problematic issues.

• Prepare for residents move in by ensuring they were presented with apartment keys, fobs and pendants.

• Management of the current resident census and directory.

• Distribution of resident mail.

• Assist in creating and updating various documents.

• Maintain and update resident charts with appropriate information needed for physician oversight. RETAIL SALES ASSOCIATE, San Antonio, TX

Cowboy's Alamo City Harley Davidson, July 2010-July 2017 Maintained knowledge of Harley Davidson clothing and accessories to benefit the rider in their safety and experience.

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• Positively affected monetary gains by continuing to exceed daily, weekly and monthly sales quotas.

• Built interpersonal relationships through superior customer focused rapport and interactions. EDUCATION

San Antonio, TX

South San High School, March 1998

ADDITIONAL SKILLS

Client Relations Skills Reading Comprehension Customer Interaction Supporting Daily Living Needs Company Guidelines Critical Thinking Personnel Management CERTIFICATIONS

Certified Assisted Living Manager- obtained in April, 2021

• Certified Dementia Practitioner- obtained in April, 2021

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