Ross Starkey

Administrative Assistant/Desk Clerk - NIH/NLM

Upper Marlboro, MD 20774

ad1uo3@r.postjobfree.com

+1-240-***-****

To succeed in an environment of growth and excellence help me achieve personal as well as organizational goals.

Skills/Qualification: Ability to provide excellent Customer Services and problem solving that would minimize one-on-one supervision. Self-starter and can work under pressure. Possess attention to detail skills that would support a positive work environment. Familiar with Office word, Excel, Outlook, and PowerPoint computer skills.

Work Experience

Public Health Program Support

Innovative Management Strategists - Rockville, MD

July 2021 to Present

Performs and/or coordinates a variety of administrative functions as it relates to government client in the public health sector.

Provide system update to client and shareholders.

Assist and provide presentations to the client.

Provide client software and program technical assistance via phone and email. Update client databases as it relates to technological experience and awareness. Develop training manuals and FAQ’s based on historical and recurrent support issues. Compiles,analyzes, and presents a wide variety of data to make decisions. Reviews sources, performs calculations, and determines best course of corrective action. Maintain accurate files and other records as needed Administrative Assistant/Desk Clerk

NIH/NLM

April 2019 to May 2021

Provide administrative support for daily office operations -telecommunications, customer service, office inventory and equipment, and purchase and travel orders. Support ADLO program activities as requested including correspondence, surveys, forms and others.

• Perform data entry and maintain accurate and up-to-date electronic lists and databases, follow SOP for assigned tasks, maintain ADLO and materials on the NLM Internet, and SharePoint sites, and scan documents, and aid in the development of presentations for regional, national, and international conferences.

• Serve as the point-of-contact and technical expert for remote access using Adobe Connect for the quarterly LO All Staff meetings and the monthly Division Chiefs and Section Heads meetings participate in the Adobe Connect Users Group meetings with NLM staff and provide meeting room support for remote access on an as -needed basis by Library Operations staff.

• Serve as back-up point-of-contact for the LSTRC committee members, plan travel accommodations with CGE, onboarding for new committee members and ad hoc consultants manage planning for committee meetings, and communicate with the NLM Committee Management.

• Work with LO staff to distribute informational materials, assist in coordination of the All LO Staff meeting, greet visitors, manage and organize annual NLM/AAHSL Leadership Fellow meetings, and aid in registration of staff for online training for the staff.

• Use time keeping system, create travel authorization and vouchers through NBS CGE system; and hotel, air and rental car with OMEGA Travel Agency, know and follow Government travel regulations

• Responsible for maintaining calendars of Associate Director, Library Operations; Deputy Associate Director of Library Operations

• Organize and implement visits for national and international visitors

• Maintain Billings conference room, calendar and computer support for project, flat screen, computer and wireless slide remote

• Coordinate email message to new staff and new supervisors, welcoming them BLM, alerting staff to their Tier status, and arranging for meeting with the Associated Director for L• Prepare purchase orders through POTS

Administrative Assistant/Desk Clerk

Smithsonian Enterprises

October 2018 to April 2019

Answering phone calls and at the front desk

. Sending, Receiving and disseminating mail

. Greeting/receiving customer or visitors

. Maintains security by following procedures; monitoring logbooks: issuing visitors badges

. Maintains safe and clean reception area by complying with regulations and procedures, rules

. To build a good rapport with all guests and resolve any complaints/issues quickly to maintain high quality customer service

. Track mailroom supplies

. Correct and forward misdirected mail

. Sign for incoming registered or certified mail

. Keep recorded of incoming packages. Including their weight, return address and description Administrative Assistant NIH/OD

LTASCIII

January 2018 to May 2018

Manage Division Director and Brand Directors calendars

. Track all incoming and outgoing correspondence

. Set up offices for new employees with in assigned division

. Serve as a Webex Administrator

. Sending, Receiving and disseminating mail

. Assisting EEO Specialist with Various task and assignments

. Maintains and coordinate parking stickers

. Greeting /receiving customers or visitors

. ITAS Timekeeping for assigned Divisions

. Preparing Office, Division and Branch meeting minutes

. Coordination of supply orders for assigned division

. Attending Program Support Group meetings by OD

. Copy and scanning various documents for staff

. POTS (purchasing and procurement) for assigned divisions

. Preparing and finalizing correspondence for signature

. Assisting with property inventory for assigned Divisions in coordination with IMOD AMT

. Assist with space and move coordination

. Troubleshoot IT and telephone services for assigned divisions

. Coordinate moves/installations for division

. Coordinate furniture orders and repairs for assigned divisions Administrative Assistant NIH/NIAID

LTASC II

December 2016 to September 2017

• Create and maintain excel spreadsheets

• Maintain the copiers under the maintenance agreement to include (but not limited to) calling in work orders, ordering supplies, and maintaining/renewing the agreements

• Take and type meeting notes

• Maintaining floor plans

• Attend meetings at various NIAID and NIH buildings within Bethesda, MD/Rockville, MD area

• Other general administrative duties as needed

• Work products and documents related to maintaining the copiers, calling in work order, ordering supplies and maintaining/renewing the agreements.

• Work products and documents related to taking and typing meeting notes.

• Work products and documents related to performing general administrative duties.

• Submit a summary of monthly tasks and significant accomplishments to the Deputy Program Manager Store Manager

Verizon Wireless

April 2014 to December 2016

• Responsible for personal and home direct sell devices and accessories and calling plans for new and existing customers.

• Advised customers about current upgrades.

• Established, managed, and maintained relationships with high level clientele

• Provides customer with extraordinary customer service when dealing with difficult situation.

• Specialized in the ability to understanding of VZW technology and services.

• Provide customers with a basic understanding of the functionality of the products.

• Successfully manages cash receipts daily and handling large deposits. Hollister Co Sales Associate

November 2010 to January 2012

• Greeted customers and determined their needs and wants

• Discussed type, quality and number of merchandise required for purchase

• Recommended merchandise based on individual requirements

• Advised customers on utilization and care of merchandise

• Provided advice to clients regarding products or services

• Answered customers' queries and concerns

• Showed the live working of merchandise

Shoppers Store Cashier

August 2008 to November 2011

• Greet Customers ask if they want paper or plastic

• Dispensed cash and managed receipts daily without loss to the customer or store

• Maintain the customer service and checkout area for prompt and accurate processing of the customer's order;

• Ensure loss prevention systems and procedures are performed according to store guidelines Giant Store Cashier/Customer Service Representative August 2007 to July 2008

• Accountable for issuing proper trading stamps and gift cards promotional

• Perform the duties of customer service representative when required

• Maintained and completed periodic sales reports and spreadsheets of cost analysis reports

• Coordinated internal sales referrals for customer requested food items

• Assisted in the creation of marketing ideas and slogans.

• Assisted in the promotion of new food item shelving and display set ups sales Representative

Dream Home Remodeling

May 2007 to August 2007

• Record customer's details, product specifications and other sales paperwork.

• Achieve and exceed assigned sales goals through performing a certain number of door to door visits each day.

• Tracked customer needs and issues daily through phone calls.

• Provided store pamphlets and suggested products that assisted customer with store selection and purchase agreements

• Set up and demonstrated product that maximized the product features sold by the remodeling team

• Assist with Installation of product and answered question that helped to successfully negotiate sales. Education

certificate

Anne Arundel Community College

Certifications and Licenses

Life and Health Insurance

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