Curriculum Vitae

Aubrey Kukhala

Cell: (+***)099******* / 088*******

Email : ad1uns@r.postjobfree.com

PERSONAL PROFILE

First Name: Aubrey

Surname: Kukhala

Date of Birth: 23, June, 1984

Nationality: Malawian

Home Address: Mlamba Village T.A Ngabu, Nsanje

Religion: Christianity

Marital Status: Married

Contact Address: C/O Pastor George Kukhala

Word Alive Ministries International

P.O.Box2502,

Blantyre.

WORK EXPERIENCE

29

th

February to 2

nd

April 2008

Industrial attachment at Sunbird Nkopola in Mangochi Malawi I WAS TRAINNEED AS;

Receptionist

reservation Clerk

Night auditor

Cashiering

Telephone operator (switchboard)

Housekeeping as room steward

laundry steward

Room steward supervisor.

Work involved

food production that’s as a chef under different corners in the kitchen

Food and beverage department as restaurant waiters as well as supervising the restaurant procedures.

Room service waiters as well as supervisor

Room stewards

Room stewards supervisor

front office procedure (as receptionist) and supervision

Cashiering

Reservation and night auditing

1

ST

August, 2008 to date

I have worked with sunbird Livingstonia beach hotel in Salima as a Waiter, receptionist, reservations clerk and currently as conference coordinator. Work involved

Welcoming and checking in the guests,

handling and reporting guest complaints to the supervisor,

Take bookings for both conference and accommodation,

Send quotations or Performa invoices to our clients.

cashiering work involved making payments when the guest is checking in or out

Balancing up all the sales or cash received on that particular date.

At sometimes I was working as a night auditor when the hotel is busy WORK EXPERIENCE

Conference Coordinator: at Sunbird Livingstonia.

DURATION: From April, 2016 to date

WORK INVOLVED

Taking conference enquiries

Sending quotations

Cashiering

providing information about hotel services to guests

Switchboard operation

Handling all the guest complaints and giving rightful solutions PROFFESSIONAL QUALIFICATIONS

Certificate in accommodation management obtained from Malawi Institute of Tourism 2007 to 2008 (1 YR)

KEY SUBJECTS LEARNED DURING THE COURSE

Front office operation,

front office management,

customer service (care),

business communication,

housekeeping procedure as well as management,

supervisory skills,

accounting,

tourism study as well as tourism management,

f & B procedure and management,

Management skills,

Marketing

financial management,

food production,

Food costing and food nutrition, just to mention a few. ACADEMIC QUALIFICATIONS

2004 Malawi School Certificate of Education (Lunzu secondary school) with passes in English, chichewa, Geography, mathematics, biology, Agriculture with strong credits in History and in Social and Development Studies.

2002 Junior Certificate of education (Chichiri secondary school)

2000 primary school leaving certificate (HHI full primary that’s where I get a selection to the above mentioned school

CERTIFICATES AND AWARDS

2008 certificate from Impact Management Consultants and Services Attendance certificate in-house training in Customer care at Sunbird Tourism Limited (STL)

-Among other things we learnt the following:

• Dealing with different customers of different behavior models

• Surprise and delight

• Handling different guest complaints

• Solving problems

SKILLS AND COMPETENCIES

Computer skills in the following Microsoft office

Microsoft word

Microsoft PowerPoint

Microsoft Excel

Microsoft publisher

Opera PMS (an International Hotel operating System)

Microsoft outlook

CAREER OBJECTIVES

Willing to render total support to the organization that I am in line with the experience and capability that I have, in order to achieve the organization’s goals and create mutual benefits. VISION

To transform myself into accomplished employee who is competent, efficient and well conversant with the Job. One that approaches work with confidence related to the skills that I gained.

VALUES AND QUALITIES

High sense of ethics, performance driven, always needs to add value to the company and commitment to continuous learning and improvement in my career. Time conscious and work with integrity while making sure that delivery is efficient and effective.

HOBBIES

Doing physical exercises, Singing, cooking, developing new dishes, menu engineering, Reading Newspaper, magazines, watching Movies, football and current affairs, Listening to music and Participating in various social gathering that can help me to gain experience by the end of the event.

REFFEREEES

Mr. Mponda Mrs. Audrey Bishop P. Kamwana

Training Director (MIT) SLB Hotel Sengabay Assemblies of God P.O. Box 2673 P.O Box 11 P.O Box

Blantyre Salima Salima

Cell: +265-********* Cell: +265-********* Cell: +265-********* I confirm that the information given is true. You are free to contact any of the above referees for your information.

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