Customer Service Representative

MICHAEL JOSEPH

Colorado Springs Colorado 719-***-**** ***************@*****.***

SUMMARY

Dependable warehouse worker,many years of experience receiving,shipping,stocking,order picking picking & all aspects of fork lift operations. Always a TEAM PLAYER and looking to improve production flow.

SKILLS

Credit card payment processing

Report creation

Report generation

Quality assurance controls

Product organization

EXPERIENCE

02/2017 to 09/2020

Customer Service Representative

AAA of Colorado Denver, CO

Assessed customer needs and upsold products and services to maximize [Type] sales.

04/1994 to 05/2015

Inbound Call Center Representative

AAA of California San Francisco, CA

Managed high volumes of inbound and outbound calls in fast-paced environment to build, cultivate and establish lucrative client relationships.

Implemented basic troubleshooting and support techniques to enable speedy resolution of [Type] issues.

01/1990 to 07/1993

Shipping and Receiving Clerk

Qualtronix San Jose, CA

Collaborated with carrier representatives to determine receipt methods and make special delivery arrangements.

Implemented cost-effective methods, carriers and routes to optimize shipping and receiving strategies.

06/1984 to 12/1989

Order Picker

National Semi Santa Clara, CA

Used RF scanner to pick items from bins and complete orders.

Prepared products, including [Product] and [Product] for shipping according to company specifications.

EDUCATION AND TRAINING

John Hope High School Providence, RI

ACTIVITIES AND HONORS

Many awards received for employee excellence throughout the years. Former Guardian Angel Safety Patrol Chapter Leader in Modesto,California.

CERTIFICATIONS

Customer Service Representative Certificate

Leadership Essentials Certificate

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