Susan Dohm

Apex, NC ● 919-***-**** ● ad1uni@r.postjobfree.com ● LinkedIn

Senior Delivery Lead & Project Manager

Accomplished senior delivery lead and project manager with a strong track record of driving the development and maintenance of global technology solutions. Substantial experience in fostering collaboration to design innovative software features that align with clients' ever-evolving business requirements. Adept at enhancing quality, efficiency, and cost-effectiveness while consistently attaining exceptional client satisfaction. Enthusiastic about delivering innovative solutions and elevating team productivity through optimized processes and cross-functional communication. Professional Experience

Senior Delivery Manager, Unisys Corporation Nov 2008 – Jan 2023

• Led the overall development and support of the Unisys Cargo Core product which is delivered as a hosted logistics solution in a Software as a Service (SaaS) model for major transportation clients around the world.

• Led the delivery of 70-80 time-critical enhancements annually, encompassing scoping, pricing, prioritization, scheduling, resource allocation, development, and ongoing support. Managed the complete lifecycle of product enhancements, upholding strict adherence to cost estimates, timelines, and robust testing procedures.

• Directed the design, development, implementation, and support of Cargo Core, emphasizing well-defined processes for project delivery and maintenance. Drove process improvement initiatives for functional enhancements and championed best practices throughout the software development life cycle.

• Consistently engaged with clients to verify business requirements for custom software, maintaining active involvement throughout development and post-production.

• Adept in risk management, I have a strong track record of developing strategies that effectively reduce risks and proactively address a wide range of challenges.

• Helped the team transition to the Agile software development methodology in 2020, ensuring compliance across 11 Cargo product scrum teams. Effectively communicated project objectives, milestones, and progress to stakeholders including senior management.

• Involved in the transformation of Cargo Core modernization initiatives and the development of innovative user interfaces and user experiences (UI/UX) for the application.

• Managed a range of client-offered services within the team, encompassing workshops, training sessions, and on- demand analysis and consulting. Played a pivotal role on the Unisys Cargo User Group (UCUG) Executive Committee, facilitating monthly Executive meetings and organizing virtual and in-person UCUG gatherings for the entire community.

• Leveraged expertise in Cargo Rating functionality to contribute to responses to Request for Information (RFI) and Request for Proposal (RFP) inquiries on Cargo Rating and related domains including Revenue Management. Held responsibility for overseeing responses to functional queries and providing cost estimates for necessary enhancements and client on-boarding processes.

Software Developer and Team Lead, Unisys Corporation Dec 1996 – Oct 2008

• Held the role of Team Lead within Unisys Cargo Core, overseeing the Cargo Rating and ULD Control modules.

• Demonstrated proficiency as a Cargo Rating subject matter expert, having played a pivotal role in the design and development of the initial implementation.

• Directed all phases of the software development life cycle, encompassing requirements gathering, design, implementation, end-user documentation, and ongoing support.

• Crafted comprehensive specifications to align client business requirements with software design.

• Conducted and led Cargo Rating workshops and functional training for various airline clients. Delivered technical training sessions on Cargo Rating to fellow Unisys team members. Participated in numerous client presentations, showcasing the Cargo Rating application and capturing client business needs for future enhancements. Prior Relevant Experience

Software Application Developer, Unisys Corporation Jun 1987 - May 1995 Senior Software Developer, Sykes Enterprises Inc Jun 1995 - Dec 1996 Education & Certification

Master of Science, Mathematics with a concentration in Computer Science, Northeastern University, Boston, MA Bachelor of Science in Mathematics, Northeastern University, Boston, MA Management Professional (PMP) Credential, Project Management Institute, PMI ID Number: 5764359 Key Non-Technical Skills and Knowledge

Domain Expertise & Solutions: Unisys Cargo Core which includes ClearPath 2200 Cargo applications Subject Matter Expert in Cargo Rating

Application Development / Implementation: Prototyping User Interface Design Requirements Analysis and Design Specifications Integration Training & End-User Documentation Application Development and Support Configuration Management

Skills: Application Development Business Process Improvement Business Requirements Collaborative Problem Solving Critical Thinking Cross Functional Team Leadership Cross-Cultural Communication Skills Outsourcing Reporting & Metrics Conflict Resolution Vendor Management Team Leadership Budget and Resource Management Problem Solving Process Improvement Risk Management Client Relationship Management Program Management Project Portfolio Management Requirements Gathering & Analysis Software as a Service

(SaaS) Software Development Software Development Life Cycle (SDLC) Software Development Methodology Software Project Management

Office and Other Productivity Tools: Jira Software MS Excel MS PowerPoint MS Project MS Word MS Outlook MS Teams

Patents and Publications

Filed the following patents and publications between 2011 and 2020:

• Patent 10860974 (Method of Finalizing an Air Waybill at the Time of Allotment Booking Using a Logistics Management System)

• Patent 10853742 (Method of Selecting a Contract for a Booking Using a Logistics Management System)

• Publication 202******** (Logistics Management System with Pricing Based on Linked Transportation and Other Charge Contracts)

• Patent 10296867 (Price Quoting of Allotments Based Upon Select Categories in a Logistics Management System)

• Publication 201******** (Price Quoting of Allotments Based Upon Select Categories in a Logistics Management System)

• Publication 201******** (Preserving the Highest Shipping Price Using a Logistics Management System)

• Publication 201******** (Method of Selecting a Contract for a Booking Using a Logistics Management System)

• Publication 201******** (Method of Finalizing an Air Waybill at the Time of Allotment Booking Using Logistics Management System)

• Publication 201******** (Working Multiple Bookings Off a Queue in One Step)

• Publication 201******** (Logistics Management System with Pricing Based on Linked Transportation and Other Charge Contracts)

• Publication 201******** (Logistics Management System with All-In Spot Rate Pricing)

• Publication 201******** (Interactive Documentation System for Database Parameters)

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