Richard Miranda

*** ******** **, ****** ** *****

Email: ad1unh@r.postjobfree.com 787-***-****

PROFESSIONAL EXPERIENCE SUMMARY

PROFESSIONAL EXPERIENCE SUMMARY:

03.01.2021- Present - New Business Development Manager Communications - Genuine Cable Group (GCG) Part of the Communication Team - Responsible for selling Southwire Products such as TelcoFlex cables, Burndy Lugs, Fiber Optic cable, Electrical, and all other electrical products to contractor, OEM’s, Systems Integrators, End Users etc.

Utilize Oracle, Salesforce, Teams, MS Products to perform daily tasks such as preparing quotes, placing vendor orders, process credit card transactions, expedite, follow up customer leads, cold calls, etc. Utilize Linked-In, Zoom Info. Etc to mine new customers and opportunities. 11/2011 – 11/2019 Accounts Manager, Vertical Cable (http://Verticalcable.com) Responsible for opening limited distribution channels throughout Latin America & the Caribbean for structured cabling, fire alarm, access control, premise wiring products. Provide technical training to distributors & their personnel on products and installation. Visit projects sites to specify products. Provided field service support for network components, CCTV, Control Systems. Manage sales, prepare quotes/RFQ’s, process orders, invoice orders, provide order acknowledgements, follow-up payments overdue, negotiate large volume projects etc.. Attend industry related shows throughout Latin America. Provide competitive, product improvements feedback to manufacturing/ owners/purchasing. Designed several products, which are now sold by the company. Very Knowledgeable with CCTV, Networks, Access Control, Video Displays, Ethernet, fiber optic cabling, video surveillance systems, low voltage and electrical cable up to 600V.

2005 – 11/2011 Product Manager Datacom/Telecom, Rockwell Automation Services Coordinator Sonepar - Warren del Caribe (http://www.warrendelcaribe.com) Drive sales/gross profit volume of DATACOM - SURVEILLANCE products through WDC sales organization throughout the Caribbean Region in sufficient volume to produce budgeted levels of profitability. The efforts should be conducted jointly with distributor’s sales force from a perspective of providing customer solutions with a high degree of customer service, support and satisfaction. Inside / outside sales responsibilities as well as vender management.

REGIONAL PRODUCT MANAGER ROCKWELL AUTOMATION CUSTOMER SERVICE Lead customer service, support, and extended warranty, spare parts inventory management, manage customer survice hour programs etc. Regional responsibility included Puerto Rico, Dominican Republic, Trinidad, Panama, st. croix

7/2003 – 11/2005 Latin America Business Development Manager, Pro-Tech Solutions, Inc. Industrial Workstations for Hazardous and Harsh environments. (http://www.protech1.com) Provide strategic direction and leadership to authorized sales and distribution channels throughout the Caribbean and Latin America. Authorized sales channel consists of distributors (Emerson Process, Rockwell Automation, GE, and Siemens Automation), original equipment manufactures, authorized representatives, System Integrators and end- users.

Assist with joint customer sales calls, product presentations, product strategy / planning discussions. Analyze client requirements, conduct contractual negotiations, and maintain service level contract obligations. Accountable for financial business planning, goal attainment, customer project scheduling & territory performance. Provide field level and telephone technical support services in both English and Spanish. Prepare sales quotations, sales order entry among other remote office responsibilities. Increase Caribbean and Latin America sales by 30% over previous year.

Pro-Tech Kiosk cont., a second business division of Pro-Tech Solutions, Inc. “Pro-Tech Kiosks” (http:// www.protechkiosk.com) is a leading supplier of self-service kiosk for companies such as Subway, Burger King, Avis, Ticketpop, Yankee Stadium, etc. These Kiosks are designed for the unattended outdoor use of computer automated transaction processing (self-service menu ordering, ticket purchasing). Responsibilities consisted of the direct sales, service and filed level technical support of kiosk products throughout the Caribbean, Latin America and the United States. Primarily responsible for the Subway account, Pro-Tech kiosks were successfully deployed in 30 major United States cities as a pilot. Subway is the top-ranked quick-service restaurant chain in the U.S. Deployment activities include: kiosk configuration, installation, integration of the Subway kiosk software, menu configuration (conversion from board ordering to self-service ordering). Assist with the credit/debit card payment process certification with Banco Popular’s Evertec division using Ticketpop’s payment gateway. Menu items conversion from Spanish to English. Configuration and installation of VPN’s, wired and wireless networks, terminate network drops using Cat5 wiring to routers, switches, and access points. The initial Proof of Concept for the nationwide pilot was successfully developed and deployed in Puerto Rico; (Subway Island Development Muñoz Rivera), where I managed the relationship with the local development agency to support the pilot rollout. This pilot continues to run successfully, after two years since its original proof of concept in Puerto Rico. Corporate acceptance and over 24,000 kiosks are expected to be purchased from Pro-Tech for Subway stores world wide. Directly responsible for converting Banco Popular’s Ticketpop division Internet based events ticket ordering and pickup via self-service kiosk from Diebold to Pro-Tech Kiosks. Kiosks deployed to date include the award-winning outdoor quick-serve ticketing kiosk for the process of buying and picking up tickets at Ticketpop kiosks throughout Puerto Rico (www.ticketpop.com). The application and hardware solution earned worldwide recognition at the annual Kioskcom.com show held in Las Vegas in early 2005. Given the success of the Kiosk projects, Banco Popular has chosen to move from their existing kiosk supplier, Diebold, to Pro-Tech Kiosk for its Kiosk hardware applications.

7/2002-7/2003 Business Development Manager, Caribbean Integration Engineers Aguadilla, Puerto Rico (http://www.cie-pr.com)

Responsibilities consisted in the development of new business in the areas of systems integration, system automation, systems validation and vendor management. Assist software development team with product presentations to prospective and existing life science customers throughout Puerto Rico. Establish partnerships with new hardware and software vendors to strategically position CIE within the process, automation and MES departments within their customer base. Vendor included Aspen Tech software, Stratus fault tolerant servers, Cognex vision systems among others. Assisted with CIE’s accreditations of Microsoft technology partnership for process automation, as well as opened dialog for the acquisition of CIE by Rockwell Automation. Marketing programs included CIE’s technologies submit 3/2003. I negotiated the sale of the entire company to Rockwell Automation.

11/1983 – 7/2002 Automation/Datacom Specialist Supervisor, Sonepar - Warren del Caribe– Puerto Rico

(http://www.warrendelcaribe.com)

Responsibilities included overseeing a staff of six automation specialists specializing in Rockwell Automation products and two Datacom/Telecom specialists. Provide assistance with product demonstrations, business planning, and execution. Assist in the development of new sales territories, including Dominican Republic and Trinidad. Work with local and state-side electrical and automation design firms to help specify Rockwell Automation and Datacom product in future project expansions within Puerto Rico and the Caribbean. Establish new vendor relationships. Created business programs / partnerships (Warren del Caribe System Integrator Program) with local automation systems integrators to promote product loyalty. Marketing programs included Encompass Symposium. Departmental sales contributions consistently averaged $4 – 5 M annually. Assisted in the creation of Rockwell Automation’s technical training curriculum; to fulfill the product training requirements of the local manufacturing sector. As a result, sales of technical training courses out-paced the U.S. market by 20% for Rockwell’s southern region of the United States. Worked as inside/outside sales for industrial electrical products. Prepared quotations, processed orders, coordinated customer visits etc. Datacom / Telecom Division (Warren del Caribe/Sonepar) Requirements included managing a Datacom and Telecom division to complement the growing needs of communications products within the merging markets of IT and automation. Develop Datacom / Telecom specialist in the Caribbean territory to provide product level service and support to their local market. Oversee vendor relations management, specialist and departmental goal attainment. Datacom/telecom lines included: Hubbell Premise, Panduit, Alcatel, Lucent Technologies (fiber), Superior Essex (premise wiring), Greenlee, Belden, among others.

Positions held within Warren Electric and Warren del Caribe/Sonepar Information Technology Specialist

DataMyte Sales Specialist

PLC/HMI Specialist

Automation / Datacom Specialist Supervisor

OTHER QUALIFICATIONS:

• Numerous Rockwell Automation certificates / technical training courses. Rockwell Software, Drives, PLC, MCC, and SPC Sales awards.

• Very knowledgeable with MS Products, Networking components (routers, switches, VPN, LAN, WAN) Premise Wiring, structured cabling, Access Control.

LANGUAGES:

Spanish - Second language; proficient in both written and spoken dialect. EDUCATION:

School & Location Curriculum or Major Dates Attended Inter-American University, Computerized Management 01/83-05/89 Cupey, Puerto Rico Information Systems

References

Gregg Hall – President & CEO Wholesale Electric Houston Texas Tel. 713-***-**** ad1unh@r.postjobfree.com Miguel Barrios – President Wholesale Electric Company Tel. 787-***-**** Email: ad1unh@r.postjobfree.com Kris Koch – Account Manager Tesla Power Wall Division Tel. 787-***-**** Email: ad1unh@r.postjobfree.com Jose E. Garcia – President Caribbean Integration Engineers. Tel. 787-***-**** Email. ad1unh@r.postjobfree.com Mark Alspaugh – President Warren Del Caribe Tel. 787-***-**** Email. ad1unh@r.postjobfree.com

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