Ashley Daniels

**** ****** ***** *****, ******** City, NC. 28016 C. 704-***-**** w. 704-***-**** ad1un3@r.postjobfree.com

High-organized and trustworthy Customer Service professional who is looking to obtain a higher position using my education, and computer skills. A problem solver who can react quickly to see the issue at hand and create real solutions. A critical thinker who can analyze and research information for creating the best outcomes to any situation.

EDUCATION

Bachelor Science (B.S.) in Psychology under ABA studies, Florida International University, GPA 3.7.

Estimated Date for Graduation July 2025.

Courses: Cross Cultural psychology, Forensics, Critical Thinking in Criminal Justice, Intro to Police Theory and Practice, Intro to Criminal Justice, Psychology of Learning, Foundations of Psychology, and Intro to Criminal Court System.

High School Diploma, Graduated June 2009. West Rowan High School in Mount Ulla, NC.

Math, Language, and English. Member of Latin Club.

CORE SKILLS

MANAGEMENT COMMUNICATIONS SALES CUSTOMER SERVICE ORGANIZATION LEADERSHIP PROBLEM SOLVING ADMINISTRATION DETAILED-ORIENTED RESEARCH DOCUMENTTION

Computer & Software Skills:

Microsoft Word, Excel, PowerPoint, and Outlook. Typing 55+ wpm. Internet and Browsing.

MANAGEMENT: Four (4) years’ experience managing and leading a shift of employees to work in a fast-pace environment, to multi-tasks, work together as a team, and meet customer expectations in the service industry. Providing hands-on training to employees in learning company procedures, cash-handling, the opening and closing of stores, equipment calibrations, and the use of company’s processes and application systems to run store.

SALES/CUSTOMER SERVICE: More than ten (10) years’ in meeting customers’ needs, through inside sales and support. Taking initiative and listening to the customer, assists in identifying the needs to meet customer requests, and increase sales for higher profit. A top-notch listener who is patient in listening to the customer, so the best customer experience is given.

COMMUNICATION: Fluent in written and verbal communications, my education assist in learning how to research information and documentation information to create reports. Training employees and learning the needs of the customers and suppliers to fulfill orders. Teaching my children in becoming upstanding and law abiding as adults, through correction when making mistakes, and giving them the tools to succeed through virtual and physical education support.

PROBLEM SOLVING: Talented in solving problems on my feet for customers and supplier alike, whether it be analyzing complaints, or solving a transportation issue for delivery of product. The ability to listen to both sides of an argument, then making a reasonable decision in the direction to move forward, while acting fairly for all parties when issues arise.

EXPERIENCE

Compleat Kidz November 2020 – Present

RBT

DOMINOES PIZZA. Kings Mountain, NC. March 1, 2020 – November 2020

Delivery Driver/Cashier

WENDY’s, Kings Mountain, NC. March 2018 - March 2020

Crew Trainer

Crew Member

WALMART, Kings Mountain, NC. May 2017- July 2017

Overnight Stocker

MCDONALDS May 2006 – June 2013

Tabor City, NC. November 2012 – June 2013

Crew Trainer

Crew Member

Southport, NC. May 2012 – July 2012

Crew Member

Supply, NC. March 2012 – May 2012

Shift Manager

Sunset Beach, NC. February 2012 – March 2012

Shift Manager

Salisbury, NC. May 2006 – January 2011

Shift Manager

Fill-In Shift Manager (Two Locations)

Crew Member

RALPH BAKER SHOES, Salisbury, NC. November 2008 – January 2009

Cashier, Inside Sales, and Front Desk Assistant.

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