Customer Service Human Resources

Hala Daus

***** ********* **.

Northridge, CA ***24

818-***-**** ad1umw@r.postjobfree.com

Employment & Professional Experience

**** ** ******* *** ******* in Providence Tarzana Medical center

July 2016 –2019. Hampton Inn and Suite

Directory of Housekeeping

March 2013- June 2016

Assistant Director of Environmental Service Aramark Management

•Assisted Director in meeting facility's annual budget

•Respected builder and leader of customer- focused team, instill a shared, enthusiastic commitment to customer service

•Setting up new employees in the payroll software

•Filing, organizing and storing paper and electronic documents

•Performing day-to-day tasks (sending and receiving emails, typing memos, fix punches, etc...)

•Operating all office equipment and manages 48 workers in the process of schedules, training, human resources, safety issues, & payroll

•Assisted in HCAHPS scores up to 74% with staff retraining and Aidet implementation

January 2000- February 2013

Erwin Hotel, Venice Beach

Joie a Vive Hospitality Administrative Assistant

•Hired to raise level of professionalism of all housekeeping operations by creating an environment in which guests enjoy high levels of service and employees are motivated to deliver top performance

•Performing the day to day office tasks e.g. (answering the phone calls, sending and receiving e-mails, take all orders for different companies online) Filing, organizing paperwork, and safety training from day to day

•Monthly and daily meetings with staff to discuss issues in the department

•Utilized customer enrichment tools such as the star report to gage and successfully manage the weaknesses of housekeeping staff, resulting in 100% on our standards inspection

June 1997- December 1999

Hampton Inn and Suites Housekeeping Manager

•Managing the management calendars for internal and external meetings

•Responsible for all housekeeping and human resource for 40 employees, handling the staff work permits with the official entities

•Manage the attendance of employees, schedules, payroll, training, inspect their work Responsible for the lost and found items and insert them in the computer to implement customer service

•Responsible for the budget. Made significant cuts on the bottom line while maintaining a quality of service expected with Hilton brand hotels

•Utilized customer enrichment tools such as the star report to gage and successfully manage the weaknesses of the housekeeping staff resulting in 100% on our Q/A standards inspection

March 1990- May 1997 Hilton Company- Egypt

Customer Service

•Meeting customers and handling their orders

•Coordinating the quotation with the management

•Contacting customers and following up with them

•Following up with the customer satisfaction after service

•Handling the staff work permits with the official entities

•Organizing the official documents for easy access

•Performing day to day office tasks

•Filing storing and organizing paper and electronic documents

Education

Bachelor of Arts, Major: Philosophy & Psychology 1996

Cairo/Beirut Arab University, Egypt, Alexandria

Training

•Aramark Healthcare Environmental Service (EVS Technical Training)

•Earned certificate from Hilton for leading her team to a 100% in QA

•CPR, AED, and First Aid for Adults certificate

•Microsoft Office

-Word

-Excel

-Power point

-Outlook

•Typing

Languages

•English: Very Good (speak, read, and write)

•Arabic: Excellent (speak, read, and write)

Spanish: Able to Communicate

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