Banking Specialist Digital

Diane Hill

Cell: 205-***-****

*************@*****.***

EXPERIENCE

U.S. Bank, Remote — 24 Hour Banking, Digital Banking Specialist

March 2022- Current

US Bankcorp is a large bank that services many states. As a 24 hour banking specialist, upskilled to a digital banking specialist, I answer phone calls and assist customers with accounts. This role includes, but is not limited to, transferring money between accounts, giving balances, communicating with other departments, verifying personal information, and assisting with mobile and online banking issues. I also educate customers on scams and assist in filing disputes. Kemper Auto Insurance, Birmingham, AL — First Notice of Loss Claims Rep

August 2019- November 2021

Kemper/Infinity Auto is a non-standard car insurance offered mainly in California, Texas, Florida and Arizona.

As an FNOL claims rep, I answer phone calls as the first point of contact after a customer has had an auto accident. I created claims, entered pertinent information into files, set up appraisals and tows, and set up communication between callers and Adjusters. My main goal was to make the Auto claims process easier and less painful through compassion and empathy. In this position I worked on several side projects, including the email team, the reclaim team, and a special data capture project.

I have obtained my Alabama Property and Casualty Adjuster’s License. Jefferson County Medical Society, Birmingham, AL — Supervisor/Dispatcher

December 2016 - April 2019

JCMS is a medical answering service in operation 24 hours a day, 7 days a week. Basic duties of a phone operator at this location included answering phones in a timely matter with a friendly tone of voice, data SKILLS

Average typing speed of 37

wpm

Ability to work under pressure

and to make quick decisions

without compromising the

project

Ability to lead a team of 3-20

people and teach conflict

resolution

Professional, trustworthy,

team player

Dependable and flexible with

working outside of a basic job

description

entry, always remaining HIPAA compliant, and screening calls. My role as supervisor included screening calls and messages thoroughly, deciding whether a message should be sent to a medical professional or held for the office, relaying messages between medical professionals, patients and medical professionals, and following up to make sure that the calls needing attention were returned. In addition, I was responsible for training and scheduling a group of 3-14 individuals, taking escalated calls, making quick decisions, and auditing calls. Ianniello, Inc DBA Subway, Inverness, AL— Asst. Manager/ Personal Assistant

February 2005 – December 2016

As an assistant manager I was a key holder and was responsible for basic deli duties as well as cash consolidation, inventory, and paperwork transmission that was sent weekly to Subway headquarters. Additionally, as a personal assistant, I wrote checks to cover the rent, utilities and food cost, ran personal errands for the owner, made sure inspections were passed and all licenses kept current. Camp ASCCA, Jackson’s Gap, AL — Family Camp Counselor 2003

I worked briefly as a family camp counsellor at the Diabetes Camp at Camp ASCCA. I kept an eye on younger children, helped with activities, and helped to educate families about the trials and triumphs of diabetes, a subject I know well as I was diagnosed Type 1 diabetic in 1999. EDUCATION

Milledgeville Adult Education, Milledgeville, GA — GED October 2004

Strayer University- Currently Enrolled

Personal and professional references available upon request

Contact this candidate