M. Carrie O'Connor
PHOENIX AZ 85016
ad1um6@r.postjobfree.com
Career Summary
As a top-notch, Customer Service Agent, my stellar skills are team work, fast learner, and quite adaptable. Also, I am empathetic whilst enthusiastic. I have amazing phone etiquette, as I possess a unique quality to create warm & inviting relationships through the phone connection. I am well aware of emotional intelligence. I am Genuine I Put People First. I Foster Transparency as I stay relevant. Maintain Tenacity.
Applying these traits has proven to be a recipe for success, and personal development.
WORK EXPERIENCE
IT SUPPORT TECH DISNEY+ / HULU
VALOR GLOBAL
* Inbound Remote Agent
* Provide all tech assistance ie:
* Password/Email/Profile update
* Educate Viewers on Self-Serve Help Center
* Educate viewers on downloading compatible Browsers
* IP ADDRESS OVERRIDES
* Consistently keeping a 100% or higher EXPERIENCE score
Customer Service Temp /Permanent
ROBERT HALF
Appointment Setter/Customer Service
AWM, LLC Oct 2021 – Dec
• Lead Generation
• Increased Division Sales by 10%
• Cold Calling
• Keeping an average of 30% in Sales,
Monthly
• 150+ Outbound Calls/Each Shift
• Surpassed Daily Quota of 5 or More
Remote PSO Level 5
Bank Card Services-Feb 2007–Dec 2017
• Inbound Calls & Dispatch
• Call Logging Area Code Tracking
• Online and Print Advertising
• Training and Scheduling
Wellness Consultant
Massage Envy-Mar2014-Dec-2017
• Greeted all clients and guests
• Individual intakes with new guests, to
best pair with a suitable therapist.
• Phone, Email, SMS & Chat
Correspondence
• Adhered to a Strict Script and closed
33% of all guests
• Memberships Sales
• Client Retention
• Added Value to Company and Brand
SKILLS
• Customer Focus
• Problem-Solving and Decision-Making
• Technology Literate
• Implements strategies to improve the
customer experience
• Prior customer service/call-center
experience
•Stellar Interpersonal Communication
•Superior Self Starter
• Open Minded with an Analytical
Approach
• Set Up for Successful Remote Work
• Seek feedback, make corrections as
needed
• Identify problems and solve them.
Strive
to improve processes
• Work collaboratively with all
departments and co-workers
• Passionate about customers’
needs following them through to a
resolution
• Am committed to the details that result
in exceptional service.
EDUCATION
Grapevine High School
High School Diploma ~June 1992
Grade Average:3.5