Mary Jo Hartwell, BS, MSHA

Healthcare Management Professional

303-***-**** Denver, CO 80220

ad1ukv@r.postjobfree.com www.linkedin.com/in/maryjohartwell Master’s degree in Healthcare Administration and Management, including staff hiring, supervision, training, development and benefits. Experienced in financial reporting, P&L and payroll and customer satisfaction. Able to collaborate across all levels of the organization to achieve business goals and financial objectives. Instinctive ability to gain the desired result result with teamwork to reach goals. Strong work ethic and attention to detail. Continually expanding knowledge with proactive training.

EXPERIENCE

THE CARE GROUP/OPTUM: Denver, CO, April 2022-present Practice Manager

Supporting a private practice through the transition of an acquisition by Optum. Key Accomplishments:

• Significantly improved the current federal and state regulatory policies as required and operational measures dictated by Optum.

• Implemented Optum’s health and safety practices successfully ensuring patient safety and quality care.

• Successfully planning and implementing current projects that include the transition to Optum’s EMR, decreasing overtime by initiating more efficient and effective staff schedule as we coding training for providers.

• Implementing a culture that is patient focused by leveraging provider and staff collaborations and backfilling current staff shortages.

• Strategically planning MA and front office training on customer service and best practices in primary and functional medicine.

• Effectively managing all clinic operations which includes front office, provider schedules, accounts payable/receivable, payroll and back office.

SCL HEALTH ST. JOSEPH HOSPITAL: Denver, CO, January 2021-March 2022 Vaccination Clinic Administrator (Temporary)

Client check in for 1st and 2nd doses Pfizer Covid, Flu, Covid Booster Vaccinations. Billing 1st and 2nd, and booster vaccinations.

Scheduling for 2nd dose.

N95 mask fitting.

BIRCH PSYCHOLOGY: Denver, CO, 2018-2020

Practice Administrator

Supported 10 psychologists managing client/patient intakes, preparing payroll and monthly expense reports, managing calendars and assessments and special projects as needed. Key Accomplishments:

• Implemented the transition of in-office assessments to on-line tele-therapy assessments.

• Created detailed spreadsheets of referral sources and referral resources.

• Facilitated on-boarding four psychologists and two doctoral students INDEPENDENT HEALTHCARE CONSULTANT: Denver, CO, 2014-2018 Consultant/Freelance

Supported a diverse group of healthcare providers by providing routine and ad-hoc consulting for a variety of business needs.

Key Accomplishments:

• Reviewed current policies and procedures for the client, offering suggestions and counseling on compliance areas.

• Examined scheduling processes and patient flow to re-map, if appropriate, for a more streamlined and efficient process.

• Established routines for physicians and healthcare providers to obtain credentialing and tracking CME credits.

• Partnered with key management professionals to review all areas of regulatory compliance ROCKY MOUNTAIN SURGICAL ASSOCIATES, P.C.: Denver/Brighton, CO, 2005-2014 Practice Administrator

Responsible for proactively managing routine business functions, including preparing/presenting financial reports, budgets, staff training and organizational development. Oversaw human resource functions for policies, position descriptions and compliance.

Key Accomplishments:

• Significantly grew the organization by increasing patient base, revenues/profitability and opening an office in a rural area.

• Orchestrated designing an expansion to create additional office area and recruited additional surgeons to address added requirements.

• Established satellite office on the campus of Platte Valley Medical Center in Brighton.

• Notably improved and upgraded existing technology, including phone system, computer system and software.

• Established a website to enhance performance, networking and reporting . EDUCATION

Masters of Science Degree in Healthcare Administration University of Colorado at Denver, Denver, CO

Bachelor of Science Degree in Business Administration/Magna cum Laude Regis University, Denver, CO

Notary Public for the State of Colorado

License # 201*********

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