ALI RAZZAQ *** EAST, **TH STREET APT *V

BROOKLYN, NY 11226

516-***-****

ad1uki@r.postjobfree.com

EXPERIENCE

INDIGO HOTEL, Lahore, PK — Assistant Front Desk Manager Sep 2021 - Oct 2023

Sorting guests to rooms assisting in arranging reservations, and ensuring a pleasant and satisfying stay at a hotel. Also, handle guest complaints, assist with the check-in process, and explain all facility amenities. COLLEGE OF TOURISM & HOSPITALITY MANAGEMENT,

Lahore, PK — Hospitality Instructor

June 2021 - Oct 2023

Teaching & give Training for Front office Management, Food & Beverages Management, Hotel Operations

HOTEL DE GATES, Lahore, PK — Front Desk Agent

Aug 2020 - Sep 2021

Smooth Check-in & Check-out, Preparing guest Folios, Courtesy room calls, Taking Reservations

X2 DHA RESTAURANT, Lahore, PK — Restaurant Manager Sep 2017- July 2020

Managing Restaurant operation, Menu Planning, Staff Training, Managing Food Cost.

HILTON SONOMA COUNTRY, CALIFORNIA USA —

Management Internee

Jan 2017-May 2017

Worked in Nectar Restaurant, Room services & Front Office training X2 PAN ASIAN DINING, Lahore, PK — Shift Manager

Nov 2013- June 2016

Managing Duty Roster, Shift handling, Guest complaint Handling. YUM CHINESE & THAI RESTAURANT, Lahore, PK —

Restaurant Captain

Aug 2010- April 2013

SKILLS

Smoothly check-in &

Check-out

Room Reservation

Personal Training

Menu Planning

Annual Budgeting

Scheduling

Inventory Management

Cost Controls

Guest Complaint Handling

HACCP Food Safety

AWARDS

Best Performance Award

from Indigo Hotel

Employee of the month

Award from Hotel de Gate

Employee of the month

award from X2 Pan Asian

Diploma Completion Award

from US Department of State

Best Performance Award

from X2 Pan Asian Dining

Employee of the month

award from Yum Chinese &

Thai restaurant

LANGUAGES

English, Urdu, Punjabi

EDUCATION

THE UNIVERSITY OF PUNJAB, Lahore,PAKISTAN —

MS.c Tourism & Hospitality Management

Oct 2018- July 2020

SANTA ROSA JUNIOR COLLEGE, CALIFORNIA, USA—

Advance Diploma in Hospitality Front Office Management Aug 2016- May 2017

CENTRAL COLLEGE, Lahore,PAKISTAN—

Bachelor in Commerce

2011- 2013

ACHIEVEMENTS

● Successfully trained and managed a team of over 20 Front Office staff members, leading to improved service quality, higher employee satisfaction.

● Maintained the highest standards of the front office department, contributing to the hotel's recognition as a top-rated dining destination on review platforms.

● optimizing inventory management and reducing overall procurement costs.

● Developed annual Front office room sales budgets and consistently achieved or surpassed targets.

● Successfully trained and managed a team of over 45 F&B staff members, leading to improved service quality, higher employee satisfaction.

● Implemented effective cost-control measures which resulted in a reduction in overall Food Cost for all F&B outlets, leading to increased profitability.

● Introduced creative promotions and events in F&B departments, leading to a rise in footfall and improved customer engagement.

● Ensured strict adherence to health and safety standards in the F & B Department, resulting in zero major incidents and the hotel being consistently awarded for maintaining a safe environment.

● Successfully trained and mentored nearly 400 students, cultivating a skilled and proficient workforce that became valuable assets to their respective companies.

● Received multiple Employee of the Month awards for exceptional dedication and outstanding contributions to the team and the company.

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