Erica Queen

404-***-**** ad1uk5@r.postjobfree.com

**** **** **. **********, ** 30461

Professional Summary

Organized Human Resources Coordinator with 28 years of experience managing complex HR operations at every level. Thoughtful facilitator of individual HR team requirements, identifying needs and devising strategies for thoughtful integration of new policies and procedures. Objective navigator of interpersonal conflict with creativity in reaching mutual agreements. Well-versed in compensation and classification grading.

Skills

Staff recruiting and retention

Accounting and finance

Recruitment strategies

Exit Interviews

Equal Opportunities Facilitation

Compensation Structuring

Advanced in Microsoft Word, Excel, and PowerPoint

Benefits and Payroll Coordination

Supervisory experience

Workforce Improvements

Recordkeeping

Training programs

Benefits Administration

Background Checks

Superb interpersonal skill

Time management

Union Negotiations

Advanced in SAP (ERP) and FileNet

Work History

Senior Talent Acquisition Partner (Remote, Contract), 06/2022 to Present

Piedmont Healthcare – Atlanta, GA

* Manage over 100 open requisitions and many hiring managers.

* Use Taleo to manage healthcare candidates for a large regional hospital system.

* Full cycle recruitment responsibilities.

* Work with Peoplesoft for our HRIS ERP.

* Full cycle recruitment responsibilities.

* Recruit for hospital positions including RNs.

* Manage high-volume scheduling and logistics of all interviews between candidates and hiring managers.

* Attract and source top talent through LinkedIn, Indeed, social media, and many other recruitment job boards.

Talent Acquisition Partner (Remote, Temporary), 11/2021 to 05/2022

Emory Healthcare – Atlanta, GA

* Recruited nursing support talent for many Emory healthcare hospitals.

* Averaged 200 open position requisitions and received over 3000 applications a week.

* Full cycle recruitment responsibilities.

* Used ICIMS to manage candidates.

* Managed the scheduling and logistics of all interviews between candidates and hiring managers including post-interview calibration/feedback with interview teams.

* Utilized analytic tools to create custom weekly and monthly global staffing metrics.

* Developed reports to measure recruiting success, challenges, ROI, etc.

* Experienced in attracting and sourcing top talent through; LinkedIn, social media, job boards, and networking.

* Maintained current knowledge of EEO guidelines and laws, such as the ADA and AA.

Human Resources Technical Coordinator, 07/2002 to 06/2021

Gwinnett County Board of Commissioners – Lawrenceville, GA

* Project Management;

* Managed DBM Compensation and classification plan;

* Managed our Neogo application database and all training;

* Managed FMLA and other leaves;

* Oversaw all extensive public safety promotional testing processes;

* Ran technical reports for the HR department;

* Created RFPs and served on RFP committees;

* Researched, evaluated, recommended, and implemented the automated applicant database, Neogov, currently used in Human Resources and all County departments. We had since 2003;

* Was on implementation/integration team for Neogov Onboarding program;

* Handled recruitment process for several county departments to include public safety and elected official departments;

* Trained departments on Human Resources policies and procedures;

* Investigated employee relations issues;

* Worked with SAP for our HRIS system;

* Answered benefits questions and helped with open enrollment and our wellness fair;

* Previously lead generalist for one of the HR operations service teams;

* Provided budget projections.

Senior Human Resources Generalist, 05/2000 to 07/2002

Rubbermaid (NewellRubbermaid) – Greenville, Texas

* Was an intricate part of the Senior Management team;

* Provided statistical numbers for our weekly production meetings;

* Created and managed Affirmative Action Plan/EEOC reports;

* Managed recruiting aspects (advertising, recruiting, interviewing, drug testing, backgrounds, references, and conducted orientation) for salaried and hourly associates;

* Worked with all benefit plans;

* Compensation/salary surveys;

* Prepared Human Resources reports for Senior Management team and the corporate office;

* Handled employee relations issues;

* Devised creative and cost-effective incentive and morale-boosting programs (including special events) that increased employee satisfaction and productivity;

* Saved company thousands of dollars every month by reducing reliance on the in-house employment agency. Brought all of the formerly outsourced recruiting functions in-house;

* Analyzed statistical data and reports to identify and determine causes of personnel problems and developed recommendations for improvement of the organization's personnel policies and practices.

Account Manager, 05/1999 to 05/2000

Bryant & Wharton Associates (Benefits Broker) – Norcross, GA

* Analyzed and created proposals for companies to improve their

benefit plans;

* Managed all benefit plans for over 50 companies.

Human Resources Associate II, 08/1997 to 05/1999

American Red Cross, Blood Services – Atlanta, GA

* Managed all benefit plans;

* Managed workers' compensation claims;

* Managed FMLA;

* Handled COBRA and separations;

* Assisted in bargaining unit issues;

* Managed all benefit plans;

* Managed workers' compensation claims;

* Managed FMLA;

* Handled COBRA and separations;

* Managed several retirement plans;

* Assisted in bargaining unit issues.

Human Resources Associate, 02/1996 to 08/1997

Dekalb Medical Center, Employment Office – Atlanta, GA

* Recruited medical professionals;

* Conducted reference checks;

* Completed background checks;

* Produced many different human resources reports.

Education

PhD.: Addiction Psychology, Expected in 03/2023

Capella University - Minneapolis, MN

MBA: Human Resources, 05/1999

Mercer University - Atlanta, GA

BBA: Human Resources, 12/1995

Georgia Southern University - Statesboro, GA

Affiliations

Member of Society of Human Resources - National

Certifications

Professional in Human Resources (PHR) certified since 2011.

Society of Human Resources (SHRM – CP) certified since 2015.

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