BABLU KUMAR

NaƟonality: Indian Date of birth: **/02/2004

Phone number: +91-620******* Email address: ad1ujs@r.postjobfree.com

WhatsApp Messenger: +916*********

LinkedIn: hƩps://www.linkedin.com/in/bablu-kumar-b49172236

Home: Saran BasƟ Jalal, 841221 Bihar (India)

ABOUT ME

"Experienced Housekeeper with 2 + years of success in the hotel industry, providing excepƟonal cleaning and maintenance services to guests. Strong aƩenƟon to detail and commitment to ensuring hotel rooms and common areas are kept to a high standard. Ability to manage Ɵme efficiently and prioriƟze tasks to meet the demands of the hotel. Adept at using cleaning equipment and products, and following health and safety protocols. Proven track record of providing excellent customer service, ensuring guests have a posiƟve experience. Seeking a new opportunity to uƟlize my skills and experience in a dynamic and fastpaced environment."

Highlights

1. Hard-working

2. Reliability

3. Problem-solving skills

4. Teamwork Willing to learn and ask quesƟons

5. DedicaƟon

6. Trustworthiness

7. Moral integrity and hones

WORK EXPERIENCE Room aƩendant (Style)

W GOA (MARRIOTT INTERNATAIONL) [ 24/07/2023 – Current ] City: Goa

Country: India

• Executed daily cleaning and maintenance tasks in assigned guest rooms, ensuring high standards of cleanliness and presentaƟon.

• Restocked ameniƟes, linens, and toiletries, maintaining a well-prepared and welcoming environment for guests.

• Responded promptly to guest requests, addressing special needs or preferences and ensuring a personalized and comfortable experience.

• Implemented efficient cleaning techniques and uƟlized appropriate cleaning agents, adhering to hotel standards and industry best pracƟces.

• Collaborated with the housekeeping team to prioriƟze tasks and meet daily room turnover goals.

• Inspected and reported maintenance issues in guest rooms, facilitaƟng Ɵmely resoluƟons to enhance guest saƟsfacƟon.

• Adhered to hotel policies and procedures, including safety and security protocols, to ensure a secure and pleasant stay for guests.

• ParƟcipated in ongoing training programs to stay updated on industry trends, customer service techniques, and new cleaning technologies.

• Respond to customer complaints and special requests

• Monitor and replenish cleaning products stock including floor cleaner, bleach, and rubber gloves

• ParƟcipate in large cleaning projects as required

• Ensure compliance with safety and sanitaƟon policies in all areas

• On-the-job experience.

• Hands-on experience in performing various hotel tasks and responsibiliƟes.

• Knowledge of hotel operaƟons.

• Understanding of the various departments, their funcƟons, and the interdependence between them.

• Customer service skills.

• Opportunity to interact with guests and learn how to provide excellent customer service.

• Standard operaƟng procedures.

• Awareness of the standard operaƟng procedures and protocols followed in a hotel, including health and safety regulaƟons.

• Problem-solving.

• Exposure to real-world situaƟons and the ability to develop problem-solving skills.

• Networking.

• Opportunity to build connecƟons and relaƟonships with hotel professionals and industry experts.

• Industry exposure.

• Exposure to the latest trends, technologies, and pracƟces in the hotel industry.

• Cleaning and saniƟzing: Knowledge of proper cleaning techniques and ability to maintain high standards of cleanliness in guest rooms and common areas.

• AƩenƟon to detail: Ability to idenƟfy and resolve small details to ensure a clean and presentable environment.

• Time management: Ability to prioriƟze tasks, manage Ɵme efficiently, and meet deadlines in a fastpaced environment.

• Physical stamina: Ability to perform repeƟƟve tasks, liŌ and move heavy equipment, and stand for extended periods of Ɵme.

• Customer service: Ability to communicate effecƟvely with guests, co-workers, and superiors, and provide a high level of service to ensure guest saƟsfacƟon.

• Health and safety: Knowledge of health and safety standards, and ability to follow protocols to maintain a safe work environment.

• OrganizaƟon: Ability to keep supplies and equipment organized, and maintain an efficient cleaning process. Housekeeping

UKIYO BEACH RESORT [ 24/06/2022 – 25/06/2023 ]

City: GOA

Country: India

• Perform a variety of cleaning acƟviƟes such as sweeping, mopping, dusƟng and polishing

• Ensure all rooms are cared for and inspected according to standards

• Protect equipment and make sure there are no inadequacies

• NoƟfy superiors on any damages, deficits and disturbances

• Deal with reasonable complaints/requests with professionalism and paƟence

• Check stocking levels of all consumables and replace when appropriate

• Adhere strictly to rules regarding health and safety and be aware of any company-related pracƟces

• Keeping faciliƟes and common areas clean and maintained.

• Vacuuming, sweeping, and mopping floors.

• Cleaning and stocking restrooms.

• Cleaning up spills with appropriate equipment.

• NoƟfying managers of necessary repairs.

• CollecƟng and disposing of trash.

• AssisƟng guests when necessary.

• Keeping the linen room stocked.

• Properly cleaning upholstered furniture.

Housekeeping Trainee

Fairfield by Marriot Jodhpur [ 02/12/2021 – 02/05/2022 ] City: Jodhpur, Rajasthan

Country: India

• Completed comprehensive on-the-job training program in housekeeping operaƟons.

• Developed proficiency in execuƟng daily cleaning tasks, including sweeping, mopping, dusƟng, and saniƟzing.

• Acquired skills in using various cleaning equipment and chemicals, ensuring efficient and thorough cleaning procedures.

• Demonstrated the ability to prioriƟze tasks and manage Ɵme effecƟvely to meet strict cleaning schedules.

• Worked collaboraƟvely with a team to maintain a high standard of cleanliness in all assigned areas.

• Implemented safety protocols and adhered to health regulaƟons to ensure a safe and hygienic environment.

• Interacted with clients and guests, ensuring their saƟsfacƟon and addressing any specific requests or concerns.

• ParƟcipated in training sessions on proper handling of cleaning equipment, chemical usage, and safety procedures. EDUCATION AND TRAINING 12th

Bihar School ExaminaƟon Board [ 2021 ]

City: Bihar

Country: India

10th

Bihar School ExaminaƟon Board [ 2019 ]

City: Bihar

Country: India

Diploma in BriƟsh Cleaning CerƟficaƟon Award (BCCA) ALISON [ 11/2023 ] City: Founded in Ireland Developed Worldwide

Country: India

Website: alison.com

Diploma in Hospitality Management

ALISON [ 11/2023 – 11/2023 ]

City: Founded in Ireland Developed Worldwide

Country: India

Website: alison.com

Helth And Social Care Diploma REED

COURSES [ 07/2022 ]

City: UNITED KINGDOM

Country: India

Website: www.reed.co.uk

CerƟficate in Computer Typing

I Mas Computer EducaƟon [ 30/01/2022 ]

City: BIHAR

Country: India

Website: www.imasonline.net

LANGUAGE SKILLS

Mother tongue(s): Hindi

Other language(s): English

DIGITAL SKILLS

Social Media / Google Drive / Zoom / Instagram / Internet user / Skype / Facebook / MicrosoŌ Office / MicrosoŌ Word / MicrosoŌ Powerpoint / MicrosoŌ Excel / Basic Computer / Point Of sale HOBBIES AND INTERESTS

DO WHAT YOU LOVE

• Be punctual and professional at the workplace.

• Respect and achieve deadlines.

• Manage Ɵme for a healthy work-life balance.

• Take criƟcism well.

• Ask relevant quesƟons.

• Be o rganized.

• Communicate effecƟvely.

• Take iniƟaƟves and learn a skill proacƟvely.

COMMUNICATION AND INTERPERSONAL SKILLS

Skills

1. Billing

2. Call handling

3. Bedding

4. Carpet Cleaning

5. Sweeping

6. Deep cleaning

7. Mopping

8. Window treatment and cleaning

9. Vacuuming

10. DusƟng

11. Bathroom and bedroom cleaning

12. InfecƟon control

13. Polishing

14. Ability to work well under pressure in a fast-paced environment 15. Ability to work cohesively as part of a team

16. Strong work ethic

17. Being able to work well with others

18. Adaptability

19. OrganizaƟonal skills

20. Developing Friendly RelaƟonships with People.

21. Honesty & Punctuality.

22. Hardworking Nature.

23. The adaptability of New Environment.

PASSPORT DETAILS

W3285485

1. Issued Date - 03/08/2022

2. Valid Till - 02/08/2032

3. Visa Status - Sponsor Required

Contact this candidate