Krystal King

Olathe, KS *****

ad1ujr@r.postjobfree.com

+1-913-***-****

• Employee of the month

• Promoted - With proactive behavior, team building, and positive attitude promoted to lead customer service associate with in a year, being trusted to handle multiple demanding tasks. Work Experience

Client Service Representative

Centrinex

April 2015 to Present

The Client Services Representative

Essential Duties and Responsibilities:

• Responsible for developing new business by making contact with customer application leads using telephone, email, and fax.

• Evaluates loan applications based on lending company criteria and requirements which could include collecting and approving bank statements and pay stubs, verifying employment, and performing 3-way bank calls.

• Clearly explains terms of customer loan contracts in their entirety.

• Responsible for changing and updating customer information in operating systems.

• Prevents customers from withdrawing their application by making special offers.

• Identifies fraudulent applications using verbal or online confirmation of application information.

• Accepts a minimum number of customer applications per day, based on tenure.

• Averages a minimum number of calls per day, based on tenure.

• Converts a minimum percentage of applications into a funded loan, percentage based on tenure.

• Ensures compliance with all company and departmental policies, procedures, and guidelines.

• Collaborates with New Business team members to effectively reach goals.

• Maintains a clean and organized work station.

• Excellent and professional verbal communication skills, speak with proper grammar, excellent enunciation, and a friendly tone of voice.

• Effective and professional written communication skills. o Quick and adapt well to new situations and changing work environment. o Demonstrates initiative and creativity in identifying customer needs; ability to overcome objections. o Has a competitive, yet team oriented, spirit.

• Ability to manage multiple tasks, effectively manages time, and prioritizes work responsibilities appropriately while maintaining attention to detail.

• Proficient in typing and 10-key.

• Proficient in Microsoft Office Applications (Word, Outlook, Excel) and Internet Explorer. Cricket Retail

August 2011 to February 2015

with returns, purchasing store protection plans and service packages.

•Scheduling in-home services via online interface.

•Answer telephone inquiries from customers and stores regarding the status of units and other service issues.

•Assist with new employee training including store policies, services, financing options and register operations

Customer Care/Sales Representative

T-Mobile

June 2008 to June 2011

Resolve a variety of customer inquiries such as technical and billing questions for T-Mobile customers across the U.S. Empowered to solve problems independently and make decisions that I consider to be in the customer's best interest. Also being able to keep up to date with ever-evolving technology and translate information into terms your customers can understand. Farmers Insurance - Spherion

April 2007 to June 2008

CSA Analyzing, clarifying and resolving complex policy and account related questions from internal and external customers.

* Solving problems and communicating with appropriate personnel to obtain information when necessary.

* Responding to customer inquiries through appropriate mediums.

* Maintaining performance level standards as outlined in performance objectives.

* Continuing to build personal skill set by participating in in-house or outside insurance or industry related courses and seminars as deemed necessary to expand product and system knowledge.

* Staying current with relevant product(s).

* Understanding the organization's overall strategy and modeling Farmers core values.

* Performing other duties as assigned.

Education

High School Diploma

FL Schlagle High School

2003

Skills

• Experience with maintaining office budget

• Ability to work with several operating systems, including Windows, Mac OSX and Linux

• Team Building

• Multi-Tasking

• Communicating Effectively

Contact this candidate