Taneya Pena

Texas

ad1uji@r.postjobfree.com

+1-254-***-****

Work Experience

Scanner Operator

Amazon DSP - Pflugerville, TX

January 2022 to August 2022

• Working in strict compliance with established safety procedures and guidelines

• Coordinating production and shipping schedules and ensuring that they are within budgetary and time constraints

• Loading and unloading delivery trucks and transporting merchandise to and from the warehouse

• Confirming goods and/or merchandise information and ensuring that they match that of the work order

• Examining merchandise for damage, flaws, and/or irregularities

• Overseeing the finalization of the work order and updating the database with the use of relevant software programs

• Labeling and stockpiling merchandise according to size, shape, and type

• Monitoring work performance and handling warehouse issues. Inbound Call Center Agent

Teleperformance - Killeen, TX

December 2020 to March 2021

• Handled inbound calls from prospective clients and tried to turn those prospects into paying customers.

• Scheduled maintenance calls for customers when they would call in with a technical issue.

• Helped to train new associates and also developed training manuals for existing associates being introduced to new processes.

• Collected customer feedback and made process changes to exceed customer satisfaction goals

• Demonstrated mastery of customer service call script within specified timeframes.

• Maintained up-to-date records at all times

• Built customer loyalty by placing follow-up calls for customers who reported product issues.

• Facilitated information flow between customer service, account management operations, quality assurance, training, and payroll departments to guarantee call center objectives were met Caregiver/Babysitter

Killeen, TX

February 2017 to December 2020

• Provided continuous supervision to children during indoor and outdoor activities and created and maintained safe learning and playing environments.

• Organized and executed activities schedules, developed and reinforced daily routines, and taught children good hygiene habits.

• Prepared healthy meals and snacks and planned and setup playtime and educational games.

• Specialized in maintaining communication with parents, as well as managed transportation for children.

Cashier/Bagger/Stocker

HEB - Killeen, TX

May 2018 to September 2020

• Operated cash register for cash, check and credit card transactions with excellent accuracy levels.

• Worked flexible schedule and extra shifts to meet business needs.

• Helped customers complete purchases, locate items and join reward programs.

• Restocked and organized merchandise in front anes.

• Answered questions about store policies and addressed customer concerns.

• Collected and authorized payments of guests.

• Checked identification for proof-of-age for alcohol and tobacco sales.

• Greeted over 100 patients per day.

• Reviewed weekly sales ads and monitored price changes.

• Worked closely with shift manager to solve problems and handle customer concerns.

• Learned stocking and meat market positions and provided backup at key times. Education

High school diploma

Killeen High School - Killeen, TX

August 2019 to May 2020

Skills

• Data entry

• Quality assurance

• Babysitting

• Childcare

• Account Management

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