Call Center Customer Service
Resume:
Taneya Pena
Texas
***********@*****.***
Work Experience
Scanner Operator
Amazon DSP - Pflugerville, TX
January 2022 to August 2022
• Working in strict compliance with established safety procedures and guidelines
• Coordinating production and shipping schedules and ensuring that they are within budgetary and time constraints
• Loading and unloading delivery trucks and transporting merchandise to and from the warehouse
• Confirming goods and/or merchandise information and ensuring that they match that of the work order
• Examining merchandise for damage, flaws, and/or irregularities
• Overseeing the finalization of the work order and updating the database with the use of relevant software programs
• Labeling and stockpiling merchandise according to size, shape, and type
• Monitoring work performance and handling warehouse issues. Inbound Call Center Agent
Teleperformance - Killeen, TX
December 2020 to March 2021
• Handled inbound calls from prospective clients and tried to turn those prospects into paying customers.
• Scheduled maintenance calls for customers when they would call in with a technical issue.
• Helped to train new associates and also developed training manuals for existing associates being introduced to new processes.
• Collected customer feedback and made process changes to exceed customer satisfaction goals
• Demonstrated mastery of customer service call script within specified timeframes.
• Maintained up-to-date records at all times
• Built customer loyalty by placing follow-up calls for customers who reported product issues.
• Facilitated information flow between customer service, account management operations, quality assurance, training, and payroll departments to guarantee call center objectives were met Caregiver/Babysitter
Killeen, TX
February 2017 to December 2020
• Provided continuous supervision to children during indoor and outdoor activities and created and maintained safe learning and playing environments.
• Organized and executed activities schedules, developed and reinforced daily routines, and taught children good hygiene habits.
• Prepared healthy meals and snacks and planned and setup playtime and educational games.
• Specialized in maintaining communication with parents, as well as managed transportation for children.
Cashier/Bagger/Stocker
HEB - Killeen, TX
May 2018 to September 2020
• Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.
• Helped customers complete purchases, locate items and join reward programs.
• Restocked and organized merchandise in front anes.
• Answered questions about store policies and addressed customer concerns.
• Collected and authorized payments of guests.
• Checked identification for proof-of-age for alcohol and tobacco sales.
• Greeted over 100 patients per day.
• Reviewed weekly sales ads and monitored price changes.
• Worked closely with shift manager to solve problems and handle customer concerns.
• Learned stocking and meat market positions and provided backup at key times. Education
High school diploma
Killeen High School - Killeen, TX
August 2019 to May 2020
Skills
• Data entry
• Quality assurance
• Babysitting
• Childcare
• Account Management
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