Customer Service Front Desk
Resume:
TraNasia Reynolds
*********@*****.***
SKILLS
Healthcare environment,
Customer Service Skills,
Eaglesoft Dental Software,
X-Ray Skills, Efficiency,
Dental Procedure
Preparation, organize
Dedicated and motivated individual currently seeking employment to a growing company with the
opportunity to demonstrate my skills and dedication to contribute excellence to the working environment . Being a team player while perfecting my career.
Customer Service experience,proper phone etiquette, opening and closing calls, front desk PC, schedule appointment, accept insurance information, dental
assisting, HIPAA, OSHA, and CPR certified.
Lane’s and Associate, NCOSO Greensboro,NC -Orthodontist Assistant June 2022-January 2023
• OSHA Regulation
• HIPPA practices
• Safely managed sterilization
• Dental procedures isolation techniques
• Hand instruments to dentists during procedures
• Preparing and maintaining dental instruments
• Chart all patients record date and services rendered
• Answered all offices communication via phone, email and fax Spencer Dental and Braces, Danville, VA — Orthodontics Assistant October 2020- May 2022
• OSHA Regulations
• HIPAA practices
• Clinical and didactic teaching
• Checked identification and/or security clearance for all visitors
• Give patient instructions and demonstrate, when necessary
• Takes, develops and mounts necessary x-ray per protocol
• Prepare patients and the work area for treatments
• Collecting and recording patient health histories ICF Solutions, Danville, VA — Customer Services Representative October 2017 - June 2018
• Support payer research, health care policy library and state management
• Probe for and confirm understanding of customers issue and needs
• Skilled at zeroing in on problems and complaints to address concerns quickly
• Properly directed inbound calls in phone queues to improve call flow
• Demonstrated mastery of customer service call script within specified
• Proactively provide accurate, valid and complete information to customers
• Maintain a strong working knowledge of client processes
• Knowledge of Medical Terminology
• Relies on multiple computer systems
Telvista, Danville,VA- Customer Services Representative October 2015- August 2020
• Defusing customer ‘s escalation calls and request
• Test fixes to incur problem has been adequately resolved
• To accurately capture and escalate all reported client incidents
• Effectively manager large amounts of incoming calls and enquiries
• Identify and assess customer’s needs to achieve customers satisfaction
• Perform intake, ticket creation and different level troubleshooting when necessary
• Access software,drivers, knowledge bases and frequently asked questions
• Manage multiple systems when simultaneously speaking with customers over the phone EDUCATION
• Danville Community College
o Danville,VA— Associate
o August 2017 -June 2019
• Reidsville High School
o Reidsville, NC— High School Diploma
o August 2010- June 2014
• Dental Assistant National Board - Radiology Certificate 201
• PCA (Personal Care Aide) 17609829 - Angel Wings 2016 References
Ashley Cobb
teacher/counselor
************@*****.***
Mona Snead
Financial Aid Advisory
******@***.****.***
Wendi Jefferies
Paths Dental
Martha Patrick
Orthodontist
Contact this candidate