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Customer Service Marketing Manager

Location:
Seabrook, TX
Salary:
Open
Posted:
December 10, 2023

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Resume:

To Whom It May Concern:

I read your advertisement for a marketing manager with great interest. If you are seeking to augment your leadership team with an experienced and dedicated manager, please consider my enclosed resume.

As a former manager for the enclosed businesses, I directed all phases of both the creative and technical elements of initiatives including channel partner cultivation, customer segmentation/profiling, as well as optimizing sales, customer service, and assets of individual and team working dynamic.

Given the opportunity, Iā€™m confident in my ability to achieve similar results at News America Marketing. Having experience working in the both in the field as a merchandiser/certified trainer (currently) as well as a manager at previous work opportunities, I would welcome the opportunity to meet the demands of supervising and communicating effectively with staff, organizing and executing time sensitive advertising program, ensuring completion of all programs, and all other responsibilities of the position.

Should you have any questions or would like further information please free to call me at 917-***-****.

Sincerely,

Nasrin Bhanji-Thanawala

NASRIN BHANJI-THANAWALA

2005 Ketch Court

Seabrook. TX 77586

Cell # 917-***-****

E-mail: ad1uiv@r.postjobfree.com

Objective

To contribute to the growth of the organization through continued flexibility and ability to reference my education and experience (particularly in sales, purchase, and customer service) in order to work efficiently and effectively both individually and as a team. Plan and organize time sensitive advertising programs Additionally, to create good will for the business and continue to grow personally and professionally.

Professional Summary

15 years of experience in sales, customer service. Have progressive and diversified experience in business and entrepreneurship with a considerably high level of performance and achievements resulting in enhanced sales, marketing, and customer service. Able to apply skills from previous experience as well as adjust, meet, and contribute positively to the demands of a dynamic work environment.

Work Experience

Current Employer:

Advantage Sales & Marketing (ASM)

June 2013 ā€“ to date

Retail Sales Merchandiser Part time (currently seeking full time managerial position)

Certified Trainer

News American Marketing (NAMS)

August 2014 to date

My responsibilities include:

Completing merchandising tasks to meet company requirements in a timely manner

Training new hires and ensuring that each individual understands company requirements and standard of work quality. Continue to remain available to answer questions to aid in seamless integration of new hires as well as check in to be sure that all tasks have been completed in a timely manner.

Completing resets efficiently

Working closely area manager in order to assist others to ensure all time sensitive program tasks have been completed correctly

Manager/Sales and Marketing

Just Smile/Houston Botox Center

January 2006 ā€“ February 2009

My responsibilities included:

Practice FIRST method for excellent customer service

Train new staff, Will-calls/ follow up with customers for future business appointments

Handle queries of customers.

Enhance sales by presenting customers the product of their needs with convincing attitude.

Help customers in finding their right treatment.

Marketing, increase revenues.

Manager FTT

FTT Travel

1998 to 2005

My responsibilities included:

Handle complete sales. Consolidators special bulk ticketing, Pricing & Auditing. E.Tickets.

Sabre computer experience.

Supervision of complete business development and daily transactions.

Design promotion campaign for increase sales and prepare marketing strategies for product development.

Designing strategy of product development through advertisement and promotional campaigns.

Enhancing client network and sales management.

Analyzing expenses & profit and do product pricing.

Complying with design and display guidelines.

Providing presentations to the clients about newly price air fares, new airlines

Report company representatives about the present market share of their brand in the industry and share new strategy to grow further.

Maintaining good coordination with all other offices of organization.

Handling daily business cash flows and banking.

Overseeing workforce development and provide manpower, training of staff, Hiring, and

Oversee all staff.

Major Accomplishments:

Acquired sole distribution of Whole sale airline consolidation fares.

Established a stable and progressive market.

Streamlined smooth operation of business and also expanded horizon to capture market share.

Introducing promotional campaign that enhances sales and profitability

Managing talent of employees for development of good customer focus client network

Manpower development and hiring of staff

Reporting all transactions to owners and develop strategy with the change in consumer prices and market conditions

Accomplishments:

Prepared for successful launch of 24/7 Travel Agency consolidation. (round the clock service to sub agents-distributors)

Ensure unbeatable prices and offered with excellent service and good relations, experience.

Developed pricing mechanism and introduced electronic tickets management data base entry.

Contributing and dedicating oneself to the growth and performance of the company

Education

Secretarial Course, business development and basic accounting.

Certification in Travel and Tourism

Proficiency

Microsoft Office (MS Word, MS Excel)

Internet & Emails

Languages

English, Urdu, Hindi, Gujrati Swahili

References

Can be submitted upon request.



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