Felicia

Kelly

Hartford, AI ***** ad1uic@r.postjobfree.com +1-641-***-****

Work Experience

Service Advisor

Housby Mack, Inc-. Des Moines, AI

tsAugu 20t2o2 February 2 0 2 3

I advised a crew of mechanics their jobs in servicing customers Mack semi tractors. I wrote up service quotes, presented and sold the work to the drivers or their companies. I oversaw the hours with job tickets for the whole shop of mechanics. I answered the phone, scheduled appointments and was the only female in the shop.

Service Manager

BRIDGESTONE / FIRESTONE US.A. - Pleasant H,li IA

O c t o b e r 7102 to August 202 2

I started as a sales associate. Learned and progressed with the customer service while cleaning and organizing a few different locations whole shop. Promoted to Manager of Tire Sales and finally promoted again to Service Manager. By this point I was really Acting Manager because our manager quit and I was left to fill in on his duties.

Store Manager

Goodwill Industries - Newton, IA

Oobretc 2015 ot tsAugu2017

Started as a front store associate and within 6 months Iwas appointed store manager. Icleaned the store

up by organizing departments. Deep cleaned the place and raised profits considerably. Managed crews of 5-6 on mornings and evenings shifts. Made schedules and followed thru with right ups as needed

Education

Associate's in Paralegal Studies

Kaplan University-Davenport Campus - Urbandale, AI

Auguts 2015ot Mchar 2017

Skills

• Dealership experience

• Upselling

• Auto service management

• Automotive service • Auto estimating

• Customer service • Sales

• Service technician experience

• Service writing

• Mechanical knowledge

• Automotive diagnostics • Vehicle maintenance

• Cash handling • Tire service

• Brake repair • Suspension

• Diesel engine repair • Oil change

• Shocks &struts

• Alignment • Air brake

• Automotive repair

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