JOHN PARTIPILO

Addison, IL ***** 630-***-**** ad1uhy@r.postjobfree.com

http://linkedin.com/in/john-partipilo-15810

Customer Service Representative

Experienced, adaptable Customer Service rep with over 15 years of successful customer contact in manufacturing and distribution, who can communicate professionally with all external and internal customers, working cross functionally, to identify and satisfy client needs as main client liaison, solving problems, managing and building rapport and productive relationships and creating value.

CORE COMPETANCIES

Consultative sales abilities Able to develop “Trusted Partner” relationships

Analytical thinker / Dedicated problem solver Strong communication skills

Vantage / Epicor AS400 Oracle Hubspot Proficient with Microsoft Word & Excel

Exceptional customer service skills Familiar with vendor portals

PROFESSIONAL EXPERIENCE

National Trackwork, Itasca, IL

Inside Sales Representative Rail Road Switch Stand Manufacturer February 2023 – May 2023

- Coordinated and oversaw manufacturing of switch stands.

- Reconciled many outstanding / ongoing scheduling & client problems

- Made cold / warm calls to develop business.

-. Laid off due to company financial problems.

Core Pipe, Carol Stream, IL August 2021 – August 2022

Inside Sales Representative Stainless Steel Fitting & Flange Manufacturer

- Contacted approved accounts in assigned territory, introduced company, evaluated needs and capabilities.

- Wrote up and presented quotes using established preset pricing. Followed up on quotes to close sales.

Aakash Chemicals & Dyestuffs dba Vivify Company February 2021 – June 2021

Inside Sales Representative Pigment Distributor

- Contacted approved accounts in assigned territory, evaluated needs, developed / presented quotes using preset

pricing and closed sales.

-. Position was eliminated

Total Plastics International, Elk Grove Village, IL sold in 2019 June 2008 – October 2018

Inside Sales Representative Plastics Distribution & Fabrication

- Maintained highest profit margin (22-23%) of all Inside Sales Reps in branch over eight year period managing a

growing portfolio of accounts by learning and understanding client needs and expectations.

- Successfully managed largest branch client (approx. ($2-3 M/yr.), determining optimal on site stock levels via VMI

reports, managing / coordinating entire order process. Tracked inventory and expedited POs

- Generated and presented competitive quotes and orders, working with vendors, production engineers and outside

sales reps

- Estimated fabrication costs where appropriate.

- Made cold / warm calls to develop opportunities into clients; made product recommendations as needed, providing all

needed technical information

- Limited purchasing levels; oversaw inventory levels for specific accounts

EDUCATION

Bachelor of Arts - Business Administration Concordia College, River Forest, IL

Certifications: SAP ERP Essential Training / Excel Pivot Tables / Excel 2019 Essential Training / Learning OneNote (office 365) / IAPD Level I

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