*** ****** ***** ****

Barboursville, Va.

434-***-****

ad1uh7@r.postjobfree.com

Shawn Wilson

Objective

I am looking for a company that will allow me to utilize my skills that I have acquired over the years of employment. Through my initiative and self-motivation, I feel I could be and would be an integral part of your company.

Experience

2007-2018 Kloeckner Pentaplast of America Inc. Gordonsville, Va.

Administrator IT

Answer incoming trouble calls

Input trouble tickets into FootPrints Ticketing Systems

First and Second Level Support

Run Daily Reports

Inventory Equipment

Enter Purchase Request, receiving PO’s in SAP system

Setting up phones and monitoring systems (Blackberries, iPhones in MDM) (HighPath, Xpressions and Lync phones)

LifeSize Conferencing Systems

Monitoring and running AS400 backup’s

AD and Exchange accounts (Setting up)

Printer repairing and set ups

Imaging laptops, desktops using SCCM

Running the monthly mobile device bills

Assisting the BDE inventory process

Training new support employees

IT Helpdesk

Run trouble tickets daily

Rebuild and troubleshoot hardware

Troubleshoot software applications

Repair and support production printers

Inventory and order equipment

Track Equipment Inventory

Monitor Active Directory Accounts

Server Maintenance

2005-2007 Plow and Hearth Madison, Va.

Night IT Operator

Monitor nightly backups

Run nightly order process

Run nightly reports

Run monthly process and reports

Experience

2005-2005 Dr. R. E. Wilkerson Charlottesville, Va.

Dental Assistance

Assist in cleaning, and charting patience’s exams.

Prep and assist with all aspects of dental work, crowns, fillings.

Order supplies

Clean and sterilize all dental instruments.

1997–2005 Plow & Hearth Madison, Va.

Senior Help Desk Technician

Keep current inventory of PC’s and Software.

Schedule daily work for co-workers.

Load Software and install hardware.

Rebuild PC’s

Troubleshoot users PC problems

1997–1997 Potomac Industrial Trucks Inc. Stephens City, Va.

Dispatch Assistant

Open office and mechanics shop.

Record and dispatch new service calls.

Type service quotes.

Review daily work / service reports.

1991–1997 Foodmaker Distribution System Winchester, Va.

Distribution Secretary

Train new staff members

Organize / update employee files.

Invoice and credit processing.

Schedule inbound and outbound freight.

Assist with inventory.

Review drivers log books.

Edit drivers CADEC reports.

1985–1991 West Court In The Butts Phoenix, Az.

Paint Foremen

Train new staff members.

Take daily inventory

Schedule daily work for employees

Order Supplies.

Review employees

Paint, wallpaper, maintenance of hotel guest rooms and meeting rooms.

Education

Graduated from Coral Park Sr. High Miami Fla. 1979

General courses and sports medicine

Completed 1 year at Salem College Salem West Virginia 1981

General courses and equine science.

O.I.C. Winchester Virginia 1997

Global Knowledge Fairfax Va. A+ Certified Professional 2002

Dell Certified – Laptops, Desktops, Server, Printer

Interests

Fishing and Camping

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