Help Desk Administrator It
Resume:
Barboursville, Va.
******@*********.***
Shawn Wilson
Objective
I am looking for a company that will allow me to utilize my skills that I have acquired over the years of employment. Through my initiative and self-motivation, I feel I could be and would be an integral part of your company.
Experience
2007-2018 Kloeckner Pentaplast of America Inc. Gordonsville, Va.
Administrator IT
Answer incoming trouble calls
Input trouble tickets into FootPrints Ticketing Systems
First and Second Level Support
Run Daily Reports
Inventory Equipment
Enter Purchase Request, receiving PO’s in SAP system
Setting up phones and monitoring systems (Blackberries, iPhones in MDM) (HighPath, Xpressions and Lync phones)
LifeSize Conferencing Systems
Monitoring and running AS400 backup’s
AD and Exchange accounts (Setting up)
Printer repairing and set ups
Imaging laptops, desktops using SCCM
Running the monthly mobile device bills
Assisting the BDE inventory process
Training new support employees
IT Helpdesk
Run trouble tickets daily
Rebuild and troubleshoot hardware
Troubleshoot software applications
Repair and support production printers
Inventory and order equipment
Track Equipment Inventory
Monitor Active Directory Accounts
Server Maintenance
2005-2007 Plow and Hearth Madison, Va.
Night IT Operator
Monitor nightly backups
Run nightly order process
Run nightly reports
Run monthly process and reports
Experience
2005-2005 Dr. R. E. Wilkerson Charlottesville, Va.
Dental Assistance
Assist in cleaning, and charting patience’s exams.
Prep and assist with all aspects of dental work, crowns, fillings.
Order supplies
Clean and sterilize all dental instruments.
1997–2005 Plow & Hearth Madison, Va.
Senior Help Desk Technician
Keep current inventory of PC’s and Software.
Schedule daily work for co-workers.
Load Software and install hardware.
Rebuild PC’s
Troubleshoot users PC problems
1997–1997 Potomac Industrial Trucks Inc. Stephens City, Va.
Dispatch Assistant
Open office and mechanics shop.
Record and dispatch new service calls.
Type service quotes.
Review daily work / service reports.
1991–1997 Foodmaker Distribution System Winchester, Va.
Distribution Secretary
Train new staff members
Organize / update employee files.
Invoice and credit processing.
Schedule inbound and outbound freight.
Assist with inventory.
Review drivers log books.
Edit drivers CADEC reports.
1985–1991 West Court In The Butts Phoenix, Az.
Paint Foremen
Train new staff members.
Take daily inventory
Schedule daily work for employees
Order Supplies.
Review employees
Paint, wallpaper, maintenance of hotel guest rooms and meeting rooms.
Education
Graduated from Coral Park Sr. High Miami Fla. 1979
General courses and sports medicine
Completed 1 year at Salem College Salem West Virginia 1981
General courses and equine science.
O.I.C. Winchester Virginia 1997
Global Knowledge Fairfax Va. A+ Certified Professional 2002
Dell Certified – Laptops, Desktops, Server, Printer
Interests
Fishing and Camping
Contact this candidate