Contact Information: ad1uh4@r.postjobfree.com • 832-***-**** • Houston, TX

Profile: Dedicated and tech-savvy professional with a passion for customer service and a strong foundation in AI and chat GPT knowledge. Seeking a role in the tech industry to leverage my skills, problem-solving abilities, and commitment to delivering exceptional service.

SKILLS AND QUALIFICATIONS

Exceptional customer service

Computer literacy (Microsoft Office Suite: Word, Excel, PowerPoint)

Interpersonal communication

Analytical thinking

Efficient problem solving

Computer Skills: Microsoft Office (Word, Excel, PowerPoint), SAP, Epic

EDUCATION AND TRAINING

Keen attention to detail

Multi-tasking and time management

Troubleshooting and technical support

SAP experience

Empathy and rapport-building

Teamwork and collaboration

Sales experience

AI and Chat GPT Knowledge

Minneapolis Technology College Certified Nursing Assistant

Graduated: July 1991

Champion School of Real Estate

Licensed Real Estate Agent

Graduated: December 2012

Mott Community College

Business Administration/Marketing

Graduated: Aug 2010

PROFESSIONAL EXPERIENCE

While my previous roles were not directly in the tech industry, I have actively expanded my skills in artificial intelligence (AI) and chat GPT technologies through self-study and online courses.

Patient Care Attendant/Unit Administrator

Methodist Hospital Willowbrook (Float Pool) 08/2018 - Present Monitors patient safety, ensuring adherence to protocols. Assists patients with daily living as per treatment plans and unit routines in all units including Psychiatric Mental Health and the ER.

Provides vital support, and records this information on a medical chart for patients and their families. Maintains strict patient confidentiality.

Addresses patient concerns professionally and promptly

Ensures quality and safety of inpatient services

Aids patients in the use of any medical devices and equipment required for their specific condition

Internet Sales Consultant

Page 2

Carla Jackson

Houston, Tx • 832-***-****• ad1uh4@r.postjobfree.com • linkedin.com/in/carlajackson1

Hub Hyundai Houston 01/2016 - 08/2018

Drove sales growth through exceptional customer service. Fostered productive customer relationships, resulting in increased retention rates.

Exceeded monthly sales quotas independently. Upsold products based on customer preferences and past purchases

Utilized knowledge of company products and services to enhance customer experience

Educated customers on available finance options, cost to own and customer programs offered by the Hyundai brand.

Performed online sales activities to achieve Hyundai sales objectives.

Identified and contacted potential customers for business opportunities.

Scheduled daily customer appointments and made product presentations.

Updated customer database with contact details and interest information from prospective customers.

Customer Service Representative (Remote)

Alorica 01/2015 - 01/2016

Managed high volume of inbound calls, consistently delivering courteous service

Assisted customers with online purchases, refunds, and troubleshooting

Responded to customer feedback via multiple communication platforms

Displayed professionalism and composure in fast-paced and high-stress situations Maintained in-depth understanding of company offerings to provide outstanding service department staff to use. Compiled online tracking systems (MIS), with new data.

Ref upon request

Contact this candidate