Mary Fe Franklin

Front Desk Supervisor

Bakersfield, CA 93313

ad1uh1@r.postjobfree.com

+1-661-***-****

I have an extensive history in the hotel and guest service industry with which I hope to apply myself in all positions . I thrive in an environment in which I get to communicate and interact with a wide variety of personalities and interest. I am looking for a professional and friendly environment in which I could apply my knowledge and experience.

Work Experience

Front Desk Clerk

Hilton Garden Inn Hotel - Bakersfield, CA

June 2015 to Present

Checking guest in and out of the Hotel. Communications with management and interacting with guests. Have many years in costumer service. Multi tasking such as answering phones, filing paper work and also billing.

Front Desk Supervisor

Double Tree Hotel - Bakersfield, CA

2000 to 2004

93308

• Check In/ Check Out Guest and take and Maintain Reservations.

• Balance and close out the financials for each shift worked.

• Receive and Resolve Guest Issues and Complaints.

• Filled Scheduled Shifts if an Agent called off

• Supervise Front Desk Agents and made sure they fulfilled job duties

• Coordinate the different departments to ensure the guest had a great experience Front Desk Agent

Hampton Inn - Bakersfield, CA

1997 to 1999

93304

• Check In/ Check Out Guest and take and Maintain Reservations.

• Balance and close out the financials for each shift worked.

• Coordinate the different departments to ensure the guest had a great experience. Front Desk Agent

Stanford Terrace Inn - Palo Alto, CA

1996 to 1997

94306

• Check In/ Check Out Guest and take and Maintain Reservations.

• Balance and close out the financials for each shift worked.

• Coordinate the different departments to ensure the guest had a great experience.

• Guest Service Shuttle Driver

Front Desk Agent

Holiday Inn - Milpitas, CA

1994 to 1996

95035

• Check In/ Check Out Guest and take and Maintain Reservations.

• Balance and close out the financials for each shift worked.

• Coordinate the different departments to ensure the guest had a great experience. Education

High School Diploma

Delano High School - Delano, CA

1989 to 1993

Skills

• Guest Services

• Front Desk

• Load & Unload

• Night Audit

• Shuttle Driving

• Cash Handling

• Cleaning Experience

• Van Driver

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