Mwumbaji Webb

** ********* **. ********,** *****

916-***-****

mwebb1917&gmail.com

Work Experience

Concierge-Stratton Amenities Greater Atlanta Metro Area December 2019 to 2023

In this position I’m the first point of contact between the Leasing Office and guest of residents visiting or delivering. I assist residents with directions, dinner reservations amongst many other things. The handling of in-coming and out-going deliveries of mail I also assist with.I also assist residents with minor complaints they may have with other tenants, parking,noise complaints and printing documents. Most importantly I control any foot traffic in and out of the building by controlling who’s allowed beyond many different points of entries and exits.

Guest Service Associate Wyndham Hotels & Resorts - Sacramento, CA December 2018 to October 2019

Greeted and assisted guests with checking in and checking out rather it was cash or credit card transactions. I would also handle and diffuse guest complaints all while providing excellent customer service. I would also answer phone calls and transfer them to the correct guest or fellow staff. I would also take reservations while at the front desk either over the phone or face to face. I also helped the housekeeping staff with laundry.

Customer Service Associate

Pick-N-Pull Sacramento, CA March 2017 to December 2019

The duties that I perform here are very customer service based. I actually help guest look up interchangeable car parts. I help keep the workplace and surrounding areas clean. I also did cash, credit and debit card transactions.

Guest Services Associate BestWestern - Roseville, CA 2002 to 2017

The duties here are very customer service based as well as clerical being that I was that I worked Night Audit on the weekends. I assisted guest with the checking in and check out process. I handled cash, direct bill and credit card transactions no matter the shift I work.

Associate Desk - Sacramento, CA March 2016 to June 2016

The duties I perform at this establishment consist of greeting guest and checking guest in and out of the hotel. I also work two nights out of the week as the Night Auditor. I had to balance the bank, make drops and perform numerous translations all while multitasking in most cases.

Guest Services Associate Guest - Berkeley, CA June 2015 to March 2016

The duties that I performed at this establishment consisted of me helping guest/club members with checking them in and out of the hotel, keeping the bank balanced, giving personalized

tours of the hotel, making hotel reservations as well as cancelling reservations and communicating with my fellow team members. I also worked the night audit at this job as well.

Guest Services Associate Guest 2006 to 2015

Francisco My duties here at this job consist of greeting and checking in guest and helping them with numerous things to make their visit a great one. During check in and check out I also would help guest with luggage if they needed assistance. I also handle the inputting of the reservations such as Direct Bookings, OTA's and FIT's. I also handle responding to emails from different vendors and responding to future guest if they had any questions about their reservation, the hotel, and the area in general.

Guest Services Associate Desk 2004 to 2013

The Hotel California, San Francisco, I greeted guest upon arrival and departure of the hotel. I also checked guest in and of the hotel, I often gave directions and gave recommendations to may different places in and around San Francisco. I also ran the hourly reports as well as maintaining the up keep of the front desk.

Customer Service Associate, Tesoro Cashier 2010 to 2011

In this fast pace environment. I assist customers with transactions with merchandise and the purchase of gas. I also on a day to day basis maintained the stocking and cleaning of both the inside and outside of the store. I also on many different occasions assisted customers with directions around the Bay Area.

Front Desk Associate, Cathedral Hill Hotel Front Desk August 2008 to October 2009

Hill Hotel, San Francisco, CA I greeted guest and checked them both in and out of the hotel. I ran daily reports and handled heavy phone lines and acted as a concierge when needed. I would also make and cancel reservations. The most challenging thing that I was responsible for was checking in small to large tour groups from all over the world. Being that this hotel was also ran as an hospice I handled sick patience and their delicate families in many different ways.

Guest Services Agent Desk - Berkeley, CA 2006 to 2008

At this establishment I checked guest in and out of this hotel. On many occasions I had to act as a concierge upon the request of each guest. I also ran daily audits and handled large amounts of cash and conducted many transactions. This hotel housed a lot of celebrities at any given time.

When this happened, I a lot of the times would be assigned to see that the guest stay would be a great and enjoyable one. No matter what, I still treated each guest the same no matter what walk of life they may have been traveling upon.

Professional References: Alexander Wink (1-415-***-**** Kellie Robinson 510-***-****

Yolanda Smith 1-916-***-****

Education

Diploma in General Education John F. Kennedy High School - Richmond, CA June 1998 to August 2004

Skills

CASH (10+ years), EXCEL (Less than 1 year), OPERA (6 years), OUTLOOK (Less than 1 year), Pallet Jack (6 years), Customer Service (10+ years), Front Desk (10+ years), Front Office (10+ years), Guest Service, Reception

Certifications/Licenses

CDL Class C February 2018 to February 2023

First Aid CPR AED November 2017 to November 2020

Additional Information

Relevant Skills:

Excellent communication skills, a team player, Enjoys working and being around a diverse group of people. Computer literate and able to operate copy machines, calculators, fax machines, and cash registers. Excellent phone, skills, and superior customer service abilities.

Computer Software Knowledge: Windows, 98, 2000, XP, Vista Excel, Outlook and Opera, AutoClerk and Jonas and Visual Matrix

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