JAHMAL

GRADY

CUSTOMER SERVICE

SPECIALIST

980-***-****

ad1ugs@r.postjobfree.com

Charlotte, Nc 28205

CONTACT

A skilled communicator, able to

maintain cultural sensitivity,

establish rapport with members of

diverse groups and promote team

cohesiveness. Also, creative,

resourceful and flexible. Able to

adapt to changing priorities and

maintain a positive attitude and

strong work ethic. A Highly

motivated professional with

experience in the maintenance and

repair of a variety of systems and

equipment. Skilled in diagnosing and

troubleshooting complex technical

issues to ensure optimal

performance. Excellent

organizational skills, with a proven

track record of successfully

completing projects on time and

within budget.

CAREER OBJECTIVE

Maintenance Technician

Inlivian, Charlotte, Nc

Service Representative, •Customer Service Representative Bradley Personel, US

Mitigation Technician

ServePro, Charlotte, Nc

EXPERIENCE

February 2023 - Present

Tested repaired equipment after completion of repairs; documented results accurately.

•

• Prioritized work orders for service maintenance requests. Maintained accurate records of repairs and preventive maintenance

• activities, including parts used and labor hours. Monitored inventory levels of spare parts; placed orders when necessary.

•

Repaired and maintained buildings, walls, arches and other structures.

•

• Aligned and balanced new equipment after installation. January 2020 - Present

Referred unresolved customer grievances to designated departments for further investigation.

•

Addressed customers courteously using suitable methods and problem-solving skills.

•

Maintained an updated knowledge base of current products,

• services, pricing, promotions.

Displayed strong organizational skills while managing multiple projects simultaneously.

•

Developed positive relationships with customers through friendly interactions.

•

July 2021 - February 2023

Prepared samples for specific analyses, interpreting data and writing

• reports summarizing results.

Collaborated with other departments within the organization to coordinate response efforts during emergencies involving hazardous materials releases.

•

Evaluated effectiveness of existing mitigation strategies and made recommendations for improvement.

•

Performed regular maintenance checks on equipment used in

• hazardous waste disposal operations.

Store Associate/ Customer Service Expert

General Nutrition Center, GNC, US

Restoration Expert

ERX -Emergency Restoration Experts, US

Customer Service Representative

OnStar, US

Worked with clients to assess damage caused by water intrusion and create action plans for successful mitigation.

•

Ensured compliance with local building codes when performing any

• type of repair work.

January 2019 - January 2020

• Demonstrated product knowledge in assisting customers Answered product-based questions using knowledge from GNC training, merchandising bulletins, and other Company approved information

•

Sold merchandise and interact with customers according to GNC

• standards

• Received, checked, and shelve merchandise;

• Maintained store cleanliness

• Completed customer transactions using POS register system Engaged with customers to discuss their needs and match them with what they needed

•

• Assisted in the opening and closure of the store. January 2018 - January 2019

• Responded and estimated damages due to fire, water and mold Managed new restoration projects due to water, fire and mold damage as well as remodeled and renovated properties

•

• Managed and recruited tradespeople

Responded to emergency situations and managed jobs while ensuring they are completed in a timely manner with the highest standard of quality and customer satisfaction.

•

January 2016 - January 2017

• Answered calls and responded to emails

• Handled customer inquiries both telephonically and by email

• Researched required information using available resources

• Managed and resolve customer complaints

• Provided customers with products and service information

• Entered new customer information into systems

• Updated existing customer information

• Processed orders, forms and applications

• Identified and escalated priority issues

• Routed calls to appropriate resource

• Followed up customer calls where necessary

Documented all call information according to standard operating procedures

•

• Completed call logs

• Produced call reports

Audio Engineering/ ProductionsBusiness management

Central Piedmont Community College

Rocky River High School, Gradate

EDUCATION

January 2016

January 2014

SKILLS

Windows XP, Windows NT, Windows ME, Windows 2000, Creative Solutions, DJ software, Workday, ADP and Mac products, Swift, C

•

References available upon request

REFERENCES

Contact this candidate