Melissa Reichert

I am looking for a job opportunity that will allow me to utilize my vast attention to detail, multitasking and organizational skills. I am always ready to take on new challenges and appreciate learning new things from my peers. 202 E. Fannin St.

Leonard, TX 75452

214-***-****

ad1ugq@r.postjobfree.com

EXPERIENCE

E.D. Miller Service Company, LLC, Dallas, TX

Lead CSR/Executive & Administrative Assistant

September 2010 - April 2021

Built and maintained great repor with customers, builders and realtors Entered incoming service requests via phone, text and email Scheduled maintenance calls, change outs and real estate inspections/evaluations

Compiled PDF HVAC closeout books consisting of as-builts, warranty, owner’s manuals and specifications

Managed and maintained mechanical permits and inspections with the city Created equipment schedules for major jobs

Grille take-offs and ordering

Job cost analysis

HVAC service history analysis reports as requested by customers Reviewed technician reports and time accountability per job Generated proposals and memos

Processed manufacture warranty claims and extended warranty claims Registered newly installed equipment

Weekly billing reports

Billing/collections

Accounts receivable

Processed vendor invoices and POs

Ordered parts and equipment per job

Dispatched Service Technicians based on priority and location Daily data entry for new customer accounts and consistently updating existing customer accounts with updated or missing personal data and HVAC equipment data

Managed and maintained routine preventive maintenance contracts and service

Checked daily emergency/non-emergency voice mails and entered calls as necessary

Ordered employee uniforms

SKILLS

Microsoft Office (Word,

Excel, Outlook, Acces)

Adobe Acrobat DC (PDF

editing)

BlueBeam Review

Service Works

Servicom

Quickbooks

AS400

Problem solving

Organizational skills

Attention to detail

Contract management

Basic Mechanical code

compliance knowledge

Proficient with

geothermal, VRV and

conventional HVAC

products and

manufactures

Scheduling

Customer relations

60 WPM

12,000 KPM (10 key)

Ordered office supplies

Glazers Wholesale, Addison, TX

Accounting Administrative Assistant

August 2007 - May 2009

Answered phones for CFO, Controller and Tax Director Data entry for Cash Monthly Service Bill

Coorporate relocation coordinator (archive box delivery and pick up) Compiled unclaimed property reports for Glazers and vendors nationwide and filed claims and correspondence accordingly

Reconciled checking and brokerage accounts with Quickbooks and Quicken Assisted with projects as needed

Typed up W2’s and 1099’s

Assisted remaining Accounting/Finance department managers as needed Receptionist desk backup

Filing, scanning, copying and faxing

Sotherby Homes, Plano, TX

Assistant to VP of Operations

December 2003 - March 2004

Weekly preperation of Executive Meeting agendas/minutes Weekly preperation of Field Meeting agendas/minutes Updated and distributed JLP program monthly

Updated and distributed Plan Matrix monthly

UPdated and distributed House Specifications quarterly Weekly check research

Set up and maintained 100 Nextel phones company wide Generated flow charts, policies and procedures

HOA Golf Tournament donation coordination

Habitat for Humanity participation

Receptionist

March 2004 - May 2007

Answered phones

Check and distribute daily mail

Distribute checks to vendors weekly

Filed PO’s

Filing, scanning, copying and faxiung

EDUCATION

Allen High School, Allen, TX

February 1999 - June 2002

3.8 GPA

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