Project Management Technical Support

Martin, Mark E.

**-*** ******** ******

Waipahu, HI 96797

Phone: 808-***-****

*.******.****@*****.***

PROFESSIONAL SUMMARY

Experienced Management Coordinator with a demonstrated history of working in the information technology and services industry. Skilled in Requirements Analysis, Technical Support, SharePoint, Troubleshooting, and Business Analysis. Strong consulting professional graduate from University of Phoenix.

AREAS OF EXPERTISE

Process Improvement

Windows Visio

Customer Support

MS Power BI

Task Management

Microsoft Project Management

Project Management

Microsoft SharePoint 2013/2016

GCCS-J / Agile Client

VMware

EXPERIENCE

Headquarters, U.S. Army Pacific

Governance Cell KM / Foreign Disclosure Representative Oct2021 - Current

Government Contractor

Fort Shafter, Hawaii

Full Time / 40 hours week

Providing KM services to the USARPAC Chief of Staff and Knowledge Management Office.

I am responsible for evaluating, designing, implementing, and executing KM policies and guidance, as well as developing knowledge systems and providing KM oversight/governance for USARPAC HQ and subordinate commands.

Promote the continuous process of facilitating the flow of knowledge to improve shared comprehension, thereby enhancing organizational learning and decision-making.

As a USARPAC KM, I report to the USARPAC Chief of Staff as the proprietor of the decision support (Battle Rhythm) processes.

Continue to provide directions for the Content Management of USARPAC HQ and subcommand information residing in Web pages, portals, file shares, and lists.

Continuously support the USARPAC staff by evaluating briefing resources and coordinating with external agencies to ensure that the appropriate information is shared with allies.

Marine Corps Forces Pacific (MFP) Headquarters

Senior GCCS Analyst

Jan2021- Sep2021

Government Contractor

Camp H. M. Smith, Hawaii

Command and Control, Communications, Computers, Intel C4ISR, and Global Command and Control System-Joint (GCCS-J) support was provided.

Created and distributed publications in multiple formats, including physical copies and electronic media.

Designed and implemented support strategy and policy; planning, training exercises, contingency operations, command, and control (C2) systems, and reporting.

Designed, established, and administered information databases, making every effort to facilitate training test/evaluation, operational execution, and readiness.

Coordinated TCS/JTCW tasks designated to operational MARFORPAC elements.

Designed GCCS-J architecture in accordance with GCCS-J Program of Record, MARFORPACSYSCOM.

Provided onsite C4ISR technical support for GCCS-J, consisting of system administration, technical guidance, software installation, configuration management, system troubleshooting, Information Assurance, and Vulnerability Assessment (IAVA) patching, coordinating the deployment of software releases, and ensuring C4ISR system availability.

Routine coordination with USINDOPACOM to maintain COP imagery in order to provide Real World and Exercise operations support in near real time.

Headquarters, United States Pacific Fleet

Maritime Operation Center Task Manager / Knowledge Management Advisor

Jan. 2019 through Jan. 2021

Government Contractor

Pearl Harbor, Hawaii

Manage task assignments within the NIPR Tasking, Records, and Consolidated Knowledge Enterprise Repository (TRACKER) and the SIPR Task Management System (TMS). Assign due dates and rank the level of urgency according to the required level of review (Action Officer or Flag Officer/Executive).

Provide the MOC with guidance and assistance on all matters pertaining to both tasking systems. Establish a procedure for acknowledgment that requires routine notification of task specifications. Offering the MOC directorates insight into all duties requiring O6/GS15 and Flag level review.

Manage office distribution groups and permission assignments within DoN Tracker and TMS.

Examine task requirements, identify deliverables, assign to the appropriate subject matter experts, and continue to monitor the task's status until its completion.

Using Microsoft Visio, process flowcharts were developed to help streamline command processes and enhance overall command synchronization.

Provide Knowledge Management (KM) support for the USPACFLT Maritime Operational Center (MOC) to ensure that all KM requirements are met and MOC accreditation is maintained.

Deliver a monthly analysis of all CPF-assigned duties and how they are distributed across 36 organizations and 26 divisions.

Providing Executive SES staff with documentation support for task requirements and reports.

Headquarters, United States Pacific Command

Specialist in Communications,

November 2018 to January 2019

Government Contractor

Camp H.M. Smith, Hawaii

IT Infrastructure Library (ITIL)-based service desk, providing the client with a single point of contact for all Automated Data Processing (ADP) hardware, software, and networking issues; for service requests, to include new systems, significant modifications to existing systems, and entry points for emerging technologies. For Service Desk operations, maintained service catalogs, an approved product list, and a knowledge base.

Documented all trouble calls, coordinated all software maintenance changes with government leaders, and ensured that maintenance records for the project are maintained and reviewed.

Application Software Certification: Applications that have been validated are permitted for use on the client's network.

Application Database Maintenance: Daily monitoring of the Navy Applications and Database Management System (DADMS) for approved application software and elimination of duplicate submissions. To assure the timeliness, accuracy, and integrity of the database, provided accurate data processing into DADMS.

Service Execution: Assisted in automating data requirements into orderable Contract Line-Item Numbers (CLIN) and submitting data package(s) for procurement, staging of services, and equipment delivery utilizing the Navy Marine Corps Intranet (NMCI) Enterprise Tool (NET).

Service Management: Analyzed IT service requests for Move, Add, and Change (MAC) of extant Navy enterprise network services, translated service requests into electronic forms (eForms), and submitted requests for MAC processing via the Enterprise Information Technology Service Management System (EITSMS). Monitored MAC services submitted daily and took all necessary steps to expedite the processing of requests by the EITSMS MAC queue manager.

Headquarters, United States Marine Forces Pacific

Analyst, Knowledge Management Information Management / Site Collection Admin,

October 2017 - November 2018

Government Contractor

Camp H. M. Smith, Hawaii

Planned, coordinated, and executed a Quarterly Validation of User Permissions for the Entire MFP Staff.

Six members of a team established the processes and procedures for Tier 1 responsibilities.

Managed meeting scheduling, location, participants, and agendas.

Developed command-wide surveys for reorganization assessment and exercise execution using SharePoint 2013.

Regularly examined SharePoint for available storage space, active links, and site accessibility.

Users were provided with Tier 1 support for best practices and troubleshooting.

Contributed to the creation of the MFP Help Center within SharePoint and How-To guides for basic and advanced users.

Modified the site using CSS, HTML, and JavaScript to improve its appearance and user experience.

Multiple monthly Staff Information Management and Knowledge Management meetings were attended.

Developed a SharePoint solution for collecting the command's Information Exchange Requirements (IERs).

Conducted a command evaluation of the IERs to identify any processes that could be executed more efficiently in a collaborative setting.

Includes promoted links, prototype layouts created in Visio, and custom views to provide specific details to review.

From 2010 to 2013, MFP portal migration support was provided.

Streamlined the Share Drive command layout and enhanced the capacity to store or access essential documents.

Establishing Knowledge Management Representatives and conducting monthly training on best practices in various collaborative environments.

Pacific Defense Information Systems Agency August 2016 through October 2017

Network Service Operations Analyst, Hawaii

Government Contractor

Pearl Harbor, Hawaii

Manage Audio Bridge Conferencing schedules for more than sixty distinct Military and Civilian organizations in the Pacific Area of Responsibility.

Expert in all matters pertaining to the development of Helpdesk skills, the enhancement of data processing, and the monitoring of trouble tickets.

Essential Developer of data management resources, enhanced processing procedures for time-sensitive dispatching of field service agents, and effective utilization of all crucial tools for network outage troubleshooting.

Coordinated daily morning briefings on all significant disruptions involving Information Technology, Video Teleconferencing, and Audio Conference bridging environments for Hawaii-based Pacific Coalition entities.

Appointed as one of two Vital Analysts for all HNS operations and supervisor of five technicians at DISA PAC; responsible for managing VPN access for civilian contractors in support of daily operations and critical customer support issues.

Master Station for Naval Computers and Telecommunication

Manager, UHF Satellite Communications

February 2015 through February 2016

Navy, United States

Wahiawa, Hawaii

Managed more than 45 systems and equipment for 115 Naval Assets operating in the Pacific, Indian Ocean, and Atlantic with no assets or services lost.

Coordinated daily resource allocation reports for over 75 active EHF, SHF, and UHF users in order to provide PACFLT Commanders with an Excel and PowerPoint snapshot of the current operations environment.

Maintaining the integrity of six databases, four logs, and an inventory of over one hundred fifty assets, ranging from workstations to naval communications apparatus, with complete accountability.

Eight personnel were trained to perform at a supervisory level, resulting in a 25% increase in overall command productivity.

Recognized on six occasions for overall talent in personnel management and assistance in reducing outage times for 15 Naval units by 20%.

Headquarters, U.S. Seventh Fleet

2013-2015 February

Navy, United States

Yokosuka, Japan

Appointed Seventh Fleet SharePoint Manager and provided ongoing support for more than 650 Seventh Fleet SharePoint users requiring the correct exchange account association, page layout, and permission assignment.

Created the Seventh Fleet basic operations guide for the complete staff, resulting in a 20% increase in staff efficiency.

During twelve exercise operations, managed six VMware networks and access forms in the Seventh Fleet area of operations, including communications for air support, logistical support, and casualty evacuations for ground forces.

Provided Graphic Design and Site Management for over 15 coalition entities in support of large-scale Exercises to increase Information Management Fleet-wide by 25%.

Served as the in-charge manager during two exercises, coordinating all logistical requirements, supervising 5-8 personnel, accounting for over $100,000 in equipment with no losses, and ensuring the safety of all aircraft during aeronautical operations.

Participated in a total of eight multi-unit training exercises and three cooperative exercises with Japanese, Korean, and Australian military forces, training cooperating foreign employees and managers and ensuring the protection and security of all U.S. assets.

Headquarters, U.S. Seventh Fleet

Fleet Satellite Communications Manager/Information Assurance

2009 through 2013

Navy, United States

Yokosuka, Japan

Assisting in the planning and execution of all unit movements of personnel and equipment throughout multiple countries, including responsibility for proper accountability of $1.6M worth of equipment with zero losses, ensuring the unit had all operational necessities.

Informing senior personnel of all U.S. Four years of communicating the status of high-valued assets using Word, PowerPoint, Excel, and Outlook in preparation for an event.

Assisting the Video Conference Manager with the creation of high-level theater environmental briefs for strategic determinations of fleet level readiness for fiscal years 2011 and 2012.

Assisting with the event certification coordination, layout deployment, network access, and security clearance validation for over 450 coalition entities across 2 VMware enclaves.

Contributed to the management of daily operational Cyber Security engineering and Risk Management Framework (RMF) tasks in support of system portfolios.

Implementation of daily operational Cyber Security requirements in support of design, testing, documentation, integration, administration, and management of Cyber Security mitigating measures.

Responsible for the successful implementation of various computer networks, systems, and telecommunications initiatives as a subject matter expert.

Developed POA&Ms that identified specific deficiencies in deployed security controls, along with the severity of the identified security control flaws.

This POA&M also included the assets impacted by the weaknesses in environment components and the proposed risk mitigation approach to resolving the identified security control implementation deficiencies.

Nessus vulnerability assessments were performed on the ship's network.

Contributed to the planning and development of methods, procedures, policies, and techniques regulating command-wide decisions regarding computer networks and communications systems.

Managed and enforced all Satellite Communications processing guidelines, including the review of projected tactical movements and approval to ensure the security of personnel and equipment.

Advised managers in charge of exercises or events on all safety matters to mitigate risks and environmental degradation, resulting in a 38% decrease in exercise-related incidents in 2012.

New personnel were instructed in ground safety and environmental principles, and annual refresher training was provided to reduce the likelihood of safety-related incidents.

Managed and enforced all applicable U.S. and Japanese environmental regulations for departmental operations to ensure compliance with all protocols in the event of an audit or inspection.

While on staff, effectively collaborated with commercial and military entities to cutover EHF, SHF, and UHF services to over 250 naval vessels, 10 shore stations, and 3 delineating sites with a near 90% success rate.

Far East Naval Computers and Telecommunications Station

Observe the position of Watchfloor Supervisor

2006 - 2009

Navy, United States

Yokosuka, Japan

Manage and ensure the readiness of up to 50 personnel and four supervisors through scheduled training exercises, training classes, and practice exercises that ensure readiness for actual operations.

Mentor personnel through one-on-one counseling, group sessions, and liaison work with other departments; supervise training and professional development.

The equipment inventory of command assets is maintained and combat-ready through the monitoring of up to 75 SATCOM circuits by the communication maintenance department and appropriate maintenance scheduling.

A year of experience performing SQL queries in response to data point requests from leadership.

Weekly briefing of senior staff on all administrative matters pertinent to 12 outline sites.

FCC-100, KG-84A & C, Promina, KG-175 & KG-194, VBB, WSC-3, WSC-6, KIV-7, INMARSAT, ATM, WSC-8, DSRN: Cryptographic Equipment

EDUCATION

2019 Bachelor of Science in Information Technology from the University of Phoenix

University of Phoenix, Master of Information Systems

TRAINING

ITIL v4 In Progress

2019 CompTIA Security+

Graduate, NOVA Administrator, Wahiawa, HI 2015

2015 graduate of the Tactical Support Communications program in Norfolk, Virginia.

2009 Graduate, Information Systems Administrator, San Diego, California

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