Customer Service Supply Chain

SHANE NAZWORTH

**** ********* *****, *******, ** 23233 · 803-***-****

*********@*****.***

https://www.linkedin.com/in/shanenazworth

OBJECTIVE

To lead cutting edge engineering and problem solving in complex organizations that value optimizing customer and employee experience, accelerating process and product innovation, and relentless improvement across all KPIs.

COMPETENCIES

High IQ/EQ visionary leadership style inspired by relentless complex problem solving, the creative joys of enterprise-wide collaboration, and unassailable integrity

Aligning the organization to customer requirements; optimizing and de-risking ongoing and new revenues, EBITDA, cash flow, and ROIC; and simultaneously improving employee engagement

Led well over 100 kaizens across 12 countries and several enterprise profitability transformations from the boardroom and C-Suite to the shop floor in manufacturing and financial technology

Successfully led large operations teams with over 200 direct and indirect reports

Successfully optimized complex international technical project teams and $45M capital portfolio

Coached all levels of organizations through complex change from CEOs to operators

Well versed in strategy development, full pipeline transformation, aligning the organization with Hoshin Planning, development of KPIs and OKRs, rigorous data analytics, designing intentionally disruptive products and streamlining operations and supply chain integration

Leading breakthrough research and development with major universities, disruptive product design, product lifecycle management, design for reliability and assembly, risk, customer experience, sales and service, accelerated product delivery

Developed the strategy and led execution of multiple operations performance transformations globally in plastics and electro-mechanical equipment fabrication and assembly

Leading breakthrough AI/ML product development in FinTech with $115M NPV

WORK HISTORY

2023-present

Virginia Commonwealth University School of Business – Richmond, VA

Adjunct Faculty – Supply Chain Management and Analytics

Designing course content and lecturing to over 110 students on operations and supply chain management, demand forecasting, quality system, Lean Six Sigma, leadership, and new product development best-practices using first-principles

2018-present

GroEngine, Inc. – Richmond, VA

CEO

Created novel SaaS platform and remote consulting business model focused on rapidly eliminating all errors and inefficiencies in R&D, product design, manufacturing and healthcare processes and products more effectively than existing tools

Coaching PE-backed manufacturing executive through rapid transformation of North American sales and service strategy and processes for his automated equipment products

Performed customer experience and CRM/ERP/CX data analysis

Rearchitected CRM/ERP data and helped design multiple, integrated sales and service planning tools to increase sales pipeline velocity by 30% and identify and additional $100M of incremental sales over current strategic plan

2018-2023

Capital One Financial – Richmond, VA

Process Excellence Manager; Manager, Platform Strategy & Operations

Reporting to VP Platform Strategy & Operations providing value gap analysis, data analysis, strategy, process excellence and project management best-practices, transformational KPIs, and machine learning products

Performed operations, customer, risk, and financial data analysis

Led cross-functional Design Thinking sessions and empathy interviews to improve omni-channel enterprise digital messaging platform value throughput by over $500M NPV

Coached Design Director and staff through building an organizational strategy and business case that saved $5M-$10M NPV in lost productivity and risk

Led UI/UX/CX of digital messaging self-service platform redesign using Lean Product Management, Design for Six Sigma

Led Data Science, Machine Learning, and Product Management teams through technical research, architectural schema, UI design, business case development, and product roadmap for novel AI/ML enterprise search product with a $115M NPV ROI

Asked to stand up the first Process Excellence team resulting in the identification of over 4,300 impediments to user value and their respective operations and design solutions

2016-2018

Independent Operations Transformation Consultant/Contractor – Richmond, VA

Self-employee consultant and contractor

Led energy industry client to discover $10M of incremental profit in a $60M electrical device factory across manufacturing operations, supply chain, and pricing strategy

Contracted to develop the strategy, Agile program, and facilitate 30 cross functional leaders for Capital One Financial to successfully identify and remediate over $100M in hidden enterprise platform risks

2015-2016

Tredegar Film Corporation – Richmond, VA

Director Research & Development

Promoted to report to the President of Consumer Care with responsibility for recruiting top scientific talent, a staff of 30 cast and blown plastic film scientists and technicians, R&D, global product development, technical partnerships and due diligence, and corporate IP portfolio strategy and management in collaboration with legal and FP&A teams

Successfully attracted, recruited and retained top global polymer physicist talent

Developed an estimated $117M in product quality system breakthroughs for the largest customer which led to the first JDA in over a decade

Led the reimagination of the innovation process, global R&D portfolio to the efficient frontier, corporate IP estate, and global R&D team to 4x ROI

2013-2015

Tredegar Film Corporation – Richmond, VA

Director of Quality & Technology

Reporting to the VP Integrated Supply Chain of $650M personal care and food packaging products manufacturer with responsibility to transform global quality, global engineering, and the $45M capital project management portfolio across 13 global manufacturing sites and 3,500 FTEs

Delivered 50% improvements in global DPMO in under 18 months

Managed global expansion projects and reduced working capital by 30% or $15M

Designed and deployed a Global Technical Excellence program for engineers

At the President’s request, led the rapid profitability turnaround strategy and execution of a Brazilian plastic film manufacturing business unit in under 18 months by leading the identification, prioritization and solution of over 600 technical issues

2010-2013

MacLean Power Systems – York, SC

Director of Engineering

Reporting to the Business Unit VP/GM of $300M multi-site electrical transmission and distribution equipment manufacturer with responsibility for ISO 9001 quality management system, manufacturing engineering, equipment design, operational excellence, new product development, R&D, operational and technical due diligence.

At my CEO’s request, coached the CEO of an APAC joint venture operations and supply chain to significantly improve HSE and zero-defect yields by 15% in less than 2 months

Led the research, engineering, design, testing, lean operational design and commercialization of multiple disruptive injection molded, and assembled products in the transmission and distribution industry including fused cutouts and UHV composite electrical insulators

Acted as a visionary commercial research partner supporting the formation of the National Science Foundation Center of Excellence for High Temperature/High Voltage Materials at Denver University

2008-2010

GE Energy – Greenville, SC

Lean Six Sigma Black Belt (DMAIC, DFSS, Agile, Change Acceleration Process Trainer)

Responsible for leading advanced data and business analysis and process reengineering transformations for complex gas and wind turbine new product development, engineering, quality, supplier quality, and manufacturing

Reduced 5-yr new product development cycle time by >30%

Improved rotor blade measurement system saving $1M in capital using statistical analysis

2006-2008

GE Energy – Plainville, CT

Global Program Manager

Recruited by former manager to lead global, multi-site medium voltage equipment engineering and product development teams in Belgium, India, China, Poland, and the US

Our teams improved product delivery time-to-market by 67% and delivered $4MM incremental margin in 18 months

Asked to design and instruct product Design for Reliability (DFR) continuing education course for product engineers

Mentored electrical/mechanical test lab manager to improve lab throughput by over 30%

2005-2006

Schneider Electric-Oxford, OH

Manufacturing Manager

Responsible for leading the strategy and P&L turnaround of a $60MM low voltage busway equipment factory with over 200 direct and indirect union employees

The turnaround achieved record-breaking results across all SQDIC KPIs in just 14 months

Reduced costs by >$2M

Improved customer service from 58% to 99+%

Implemented automated powder coating systems

Reduced equipment downtime by over 50%

Improved employee safety with human factors engineering

Increased sales throughput by 14%

1999-2005

Eaton Electrical – Greenwood, SC

Mechanical Engineering Manager

Graduate of Eaton’s 2-year Engineering Management Professional Development Program (EMPDP) and promoted multiple times through roles including Quality Engineer, Operations Supervisor, Manufacturing Engineering Manager/Facilities and Equipment Maintenance Manager, and Mechanical Engineering Manager.

Responsible for leading quality deployment, lean enterprise process transformation, and integrating new products for medium voltage switchgear, medium voltage busway, metal plating, metal fabrication, welding, powder coating, sales and customer service

Led multiple teams to breakthrough results across all SQDIC KPIs

EDUCATION

1999

University of South Carolina - Columbia

B.S. Mechanical Engineering

oConcentration on composite material optimization

1999-2002

Eaton Electrical

2-yr Engineering Management Professional Development Program graduate

CERTIFICATIONS

ASQ CMQ/OE Credential ID #78544758

Lean Enterprise Expert – Eaton

Project Management – Eaton Quality Institute

Lean Six Sigma Black Belt (DMAIC, DFSS, DFM, DFA, DFR, Agile) – GE Energy

Change Acceleration Process trainer – GE Energy

Product Management Machine Learning – UC Berkeley Haas School of Business

PostgreSQL

Certified Life Coach - Achology

SKILLS

Executive Coaching Collaboration Communication Governance Influencing Data Science Technical Leadership Lean Innovation Design Thinking Lean Lean Enterprise Transformation Six Sigma DMAIC Design for Six Sigma (DFSS) Lean Product Strategy Development and Delivery Toyota Production System (TPS) Total Productive Maintenance (TPM) Predictive Maintenance Agile SAFe Waterfall Phase Gate Operational Excellence R&D Value Gap Assessment Accelerated Culture Change Capital Portfolio Management Capital Project Management Technical Program Management Technical Product Management P&L Budgeting SG&A Optimization Enterprise Risk Management Global Sales and Service Strategy Sales and Marketing Strategy Development SIOP Sales Inventory and Operations Planning Human Factors Engineering Zero Injuries Zero Defects Zero Loss Lead Time Reduction Lean Project Portfolio Management Kaizen Kaikaku Hoshin Kanri OKRs KPIs Value Stream Mapping 5S 6S Forecasting Mixed-model Sequencing Heijunka Rate-Based Inventory Planning Kanban Throughput Acceleration Flow Pull JIT Data Analysis SMED Machine Setup Time Reduction Product Lifecycle Management Technology Roadmaps Lead Time Reduction FMEA Design for Manufacturing Ability (DFMA) Design for Reliability (DFR) Daily Management SPC Executive Level Presentation Skills Business Development & Operational Assessment Root Cause Analysis 8D A3 PPAP PFEP Leadership Development ISO 9001 3rd Party Audits ISO 14001 EHS Minitab MS Office Statistical Analysis Design of Experiments Executive Level Large Group Training and Strategy Facilitation Intellectual Property Portfolio Management Composite Manufacturing Polymer Manufacturing Polymer Extrusion Injection Molding Metal Fabrication Tool and Die Welding Electrical Equipment Manufacturing and Testing Distributed Research Talent Acquisition and Retention Critical Chain Project Management Global Project Management Program Management Technical Services Management Business Case Development Product Strategy and Roadmap Development Partnership Development Consulting Entrepreneurial Experience Mechanical Engineering Materials Testing Metrology Digital Messaging UI/UX Design ERP SQL PostgreSQL PgAdmin Database Development Visio Machine Design Operations Due Diligence OEE SIPOC Assembly Jira Confluence Slack TRIZ Kepner-Tregoe AI/ML Google Suite Microsoft Teams Zoom

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