Customer Service Department Manager

AMBER BRACKEY

Albert Lea, MN ***** 507-***-**** ad1ufi@r.postjobfree.com

SUMMARY

Detail-oriented Department Manager keeps employees and work area on-target with proactive management of day-to-day demands and unique customer and employee situations. Motivational employee leader and respectful conflict mediator skilled at promoting satisfaction and loyalty. Great interpersonal communication and multitasking abilities. SKILLS

Logistics Planning

Performance Management

Workflow Coordination

Staff Management

Team Supervision

Customer Service

Sales Reporting

Work Planning and Organization

Vendor Management

Flexible Schedule

Problem-Solving

Sales Expertise

Order Processing

EXPERIENCE

06/2001 to Current Department Manager

Hy-Vee Albert Lea, MN

Lead and manage a team of 15 employees in the Department, ensuring that all tasks are completed efficiently and on time. Developed strategies to improve customer service and increase sales by 10% within 6 months.

Coached and trained new staff members, providing guidance on department policies and procedures.

Maintained up-to-date records of inventory levels for efficient ordering and stocking purposes.

Managed budgets effectively by making sure costs stayed within allocated limits.

Handled shift overstock, restocking and inventory control. Worked closely with sales associates to complete tasks. Followed safety protocols and company processes and procedures. Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities. Executed targeted merchandising and promotional plans to meet department sales goals.

Performed opening and closing duties as part of management team and handled cash management.

Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.

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