KARINE GHALEB

ad1uf8@r.postjobfree.com

** *** ** *************, ** J8Z 3P2

Cell: 613-***-**** - Home: 819-***-****

HIGHLIGHTS

Excellent leadership skills, resourceful, energetic and optimistic;

A team player; self-motivated; detailed individual;

Works efficiently in groups as well as individually;

Client Service oriented;

Shows excellent initiative and creativity;

Business Administration graduate;

Certified special events coordinator; and

Excellent communication skills in both official languages as well as Arabic.

LANGUAGES

Fluent in French, English, and Arabic; Oral, reading/comprehension, and writing.

TECHNICAL SKILSS

Experience in the Electronic Documents and Records Management System;

Extensive experience with various computer software and operating systems;

Extensive experience with Microsoft Office Suite;

Active accounts on Facebook, Tweeter, LinkedIn and YouTube; and

Valid driver's license.

EDUCATION

NORTHERN ALBERTA INSTITUTE OF TECHNOLOGY (NAIT)

Optical Sciences Program (Online) Present

CENTRE D’ADMINISTRATION EN COMMERCE ET SECRÉTARIAT DE GATINEAU

Centre d’entrepneuriat de l’Outaouais

College Diploma in Interior Design and Special Events Coordinator 2017

Commission scolaire des draveurs

College Diploma in Business Administration

Centre Administration Commerce et Secrétariat 2015

Centre d’entrepneuriat de l’Outaouais

Diplôme de lancement d’une entreprise 2014

Entrepreneuriat Québec – Event Planning Certification 2013

Experienced event planner with close attention to detail and strong organizational skills, seeking to use my skills and expertise to coordinate large events and build strong relationships with vendors.

Associate of Arts in event planning

• Organize large-scale events to fit in convention center

• Coordinated with event vendors

• Plan budget for events according to client’s needs

• Conceptualize event ideas according to event’s audience

• Determine event feasibility based on the budget

Computer Programming – L’institut de Formation Professionnelle 2007

Georgian College

OMVIC Automotive Certification 2006

Academie Providance – Lebanon

Diplôme d’étude secondaire; Graduated with High Honors. 1992

WORK EXPERIENCE

Canadian Forces Morale & Welfare Services

Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters

Marketing and Member Experience Division

Customer Experience Associate

assisting executive with other office tasks

responding to email enquiries

Toronto Dominion (TD) Bank Ottawa ON – 2150 Robertson Rd Unit B1 October 2021 – Present

Customer Experience Associate

Process financial transactions like deposits, withdrawals and bill payments as per standardized operating procedures, industry regulations and TD’s Code of Conduct and Ethics

Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters

Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner

Connect personally with customers to advise them appropriately and clearly on banking solutions and processes

Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development

Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities

Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence

OPTIQUE Laurier Ottawa ON – Rideau Street October 2017 – June 2021

Store Manager

Completes store operational requirements by scheduling and assigning employees;

Following up on work results;

Maintains store staff by recruiting, selecting, orienting, and training employees;

Maintains store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results;

Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions;

Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements;

Ensures availability of merchandise and services by approving contracts; maintaining inventories;

Formulates pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends;

Markets merchandise by studying advertising, sales promotion, and display plans; analyzing operating and financial statements for profitability ratios;

Secures merchandise by implementing security systems and measures;

Protects employees and customers by providing a safe and clean store environment;

Maintains the stability and reputation of the store by complying with legal requirements;

Determines marketing strategy changes by reviewing operating and financial statements and departmental sales records;

Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies;

Maintains operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures;

Contributes to team effort by accomplishing related results as needed.

Saint Charbel Parish 245 Donald Street Ottawa, ON K1K 1N1 February 2015 – October 2017 French and Multicultural Teacher Weekend Schooling

Managed and taught French and multicultural a classroom of 25-30 3rd and 4th graders yearly

Built and executed on lesson plans ranging all subject areas including French and English languages along with multicultural courses

Improved students' passing rates on the statewide annual exam by 13% in mathematics and 17% in English

Actively participated in the local professional community and established a weekly working group of educators from across the Lebanese community

Introduced highly individualized lesson plans to accommodate various learning styles among students

Fundraisers and special events from concept to completion, ensuring they operate

Dominion Lending Centres 424 Catherine Street Suite 1 Ottawa, ON K1R 5T8 June 2013 – Feb. 2015 Mortgage Broker Assistant

Analyze employment profile (Salaried and BFS), credit strength, property characteristics, and all other information pertinent to the mortgage application, as presented by the client;

Verify accuracy of supporting employment, down payment, appraisal, and financial documentation received before submitting to the lenders mortgage underwriter;

Prepare all mortgage documentation in compliance with internal and regulatory guidelines;

Provide sound advice at every client interaction to create a positive client experience;

Engage clients in conversation to understand and meet their current and future financial needs by proactively providing them with advice and appropriate products and services;

Maintain database of clients and monitor expiry dates;

Request bank, government, and other records

Contact clients to renew their mortgage or provide better offer based on their present circumstances; and

Ensure the commitment received from the lender is consistent with the records of the client.

OPTIQUE Laurier 320 St-Joseph Boulevard Gatineau QC J8Y 3Y8 June 2011 – June 2013

Assistant manager/Senior Customer Service Representative

Provide overall assistant to the Store manager;

Act as a store manager always in her absence;

Deal with any enquiries and complaints and monitor customer service and serve them as needed;

Put together the weekly work schedule, rotation and shifts

Check regularly that the products we sell are well displayed;

Managing deliveries; Setting sales targets ; Maximizing sales and profitability;

Providing my team with a stimulating and supportive environment;

Maintaining and increasing standards of customer service;

Driving team performance; Controlling the training and development of your staff; and

Managing store budgets and sales analysis.

Saint Charbel Church 245 Donald Street Ottawa, ON K1K 1N1 February 2001 – June 2011

Secretary

Performed the Parish Secretary duties such as managing schedule, filing, record keeping, verifying information, completing forms, entering data to the computer system, book keeping and inventory;

Managed the reception and calendar area in terms of maintenance and organization;

Managed special events, occasions and all related relationships organized at and by the church;

Manage the Church’s Library and Collections artifacts;

Performed accounting functions for the church office;

Disseminated and sorted mail and correspondences as soon as they arrived;

Answered mails, emails and correspondences;

Took dictation for letters and other church documents;

Typed and printed documents as instructed; and

Ordered supplies necessary for church maintenance.

VOLUNTEER WORK

Lebanese Embassy – Coordinator of all Special Events and Campaigns 2014-2015

Overbrook Community Centre 2013-2014

Snow Suit Funds 2013-2014

Volunteer Youth Group Leader at St. Charbel Parish 2006 -2013

SPECIAL RECOGNITIONS/AWARDS

Award from the Minister of Heritage Canada 2014

Special recognition and Award from Honorable Minister of multiculturalism Canada 2013

Special Award from the Minister of Tourism – Lebanon 2012

REFERENCES

Available upon request

Contact this candidate