Customer Service, detailed oriented, Computer skills, leadership
Resume:
Chenelle Russ
Cincinnati, OH
**************@*****.***
Authorized to work in the US for any employer
Work Experience
Mail Processing Clerk
United States Postal Service - Cincinnati, OH
September 2021 to Present
Process mail on DPS machines. First pass second pass, push, pull APCs to designated area. Independent Provider (STNA)
Ohio Department of Medicaid - Cincinnati, OH
August 2019 to Present
Personal Care, Run errands, Cook, Clean living space, Laundry, and Companionship. Report to case manager
STNA
Saint Margaret Hall - Cincinnati, OH
October 2016 to Present
Responsibilities
Assist residents with Activities of Daily Living, assist with feeding, dressing, shower, hair, nail care Accomplishments
Keeping the smiles on the faces of every resident in the facility by being there for in any way possible STNA
Pleasant Ridge Care Center - Cincinnati, OH
April 2014 to October 2016
Responsibilities
Assist residents with Activities of Daily Living, assist with feeding, dressing, shower, hair, nail care Accomplishments
Keeping the smiles on the faces of every resident in the facility by being there for in any way possible Skills Used
Customer service, Physical acute care
Home Health Aide
Interim Healthcare Inc. - Cincinnati, OH
October 2013 to April 2014
Responsibilities
Travel to clients house to provide care as listed in care plan. Services include housekeeping, laundry, food prep, running errands for the client and assisting with ADLS as describe in care plan Accomplishments
Showing compassion and building a trusting relationship with the clients Skills Used
I demonstrated patient care, housekeeping, laundry, hair care, nail care, bathing and restorative care Sales Associate
Macy's Bloomingdale - Cincinnati, OH
June 2013 to September 2013
Responsibilities
Customer Service, cashier, maintain clean work area and work as a team player Accomplishments
Keeping up sales and always maintain great customer service Skills Used
Utilize my great customer service skills to get customers to open New Macy's accounts by explaining it's benefits
STNA
Saint Margaret Hall - Cincinnati, OH
January 2012 to February 2013
Responsibilities
Assist residents with ADL'S and daily hygiene needs, chart daily on residents moods, skin changes, assisted residents with feeding, ability to work well under pressure Accomplishments
Developed a trusting relationship with all the residents and keeping the residents smiling and comfortable Skills Used
Acute and skilled care, physical care
Warehouse Associate
Belcan Staffing - Cincinnati, OH
October 2010 to April 2011
Responsibilities
Pick and pack products on assembly line at KAO Brands Company ( formerly Jergens) Skills Used
Working as team player, work at a fast pace
Enumerator
US Census - Cincinnati, OH
April 2010 to May 2010
Responsibilities
Walk door to door conducting interviews for 2010 census, explained census questionnaire and the importance,
Accomplishments
Just about every residence I visited completed the questionnaire in person and over the phone Skills Used
My great customer service
Inbound Receiver
SMX Staffing - Hebron, KY
August 2009 to December 2009
Responsibilities
Conduct quality and quantity checks on 2,400 pairs of shoes per shift, input quality assurance information into company data base, examine and inspect containers and materials to ensure that packaging specifications are met
Accomplishments
Making my numbers everyday while on shift
Skills Used
Ability to multi task from station to station
Team Member
Meijer - Cincinnati, OH
July 2008 to October 2008
Responsibilities
Greet customers and ascertain what each customer wants, resolved customer complaints, maintain knowledge of current sales and promotions
Accomplishments
Maintaining great customer service
Skills Used
Customer service
General Laborer
Staffmark formerly CBS Personnel - Cincinnati, OH
March 2008 to July 2008
Responsibilities
Loaded products into machines to be prepared to be packaged and shipped out at US Playing Cards Company
Accomplishments
Getting all product out in a timely manner
Skills Used
Ability to follow direction and work alone at fast pace Store Clerk
United Dairy Farmers - Cincinnati, OH
January 2007 to November 2007
Responsibilities
Cashier, stock coolers and floors with products, served ice cream, customers service, and check vendors in/out daily
Skills Used
Customer service
Team Member
McDonalds - Cincinnati, OH
May 2005 to June 2006
Responsibilities
Clean food preparation areas, cooking surfaces and utensils, took orders from customers and received payment, served in drive thru and at the front counter, cooked food ordered by each customer, worked on several different orders simultaneously
Skills Used
Customer service
Education
STNA in Nursing Assistant
Alternative Healthcare Training Center - Cincinnati, OH 2011 to 2011
high school diploma in Design Technology
Western Hills High School - Cincinnati, OH
2004 to 2008
Skills
• CPR (Less than 1 year)
• Customer support
• Customer service
• Sales
• Cash register
• Door-to-door
• Quality assurance
• Assembly
• Cooking
Certifications and Licenses
STNA
July 2011 to July 2021
State Tested Nurse Aide
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